Update : Now fixed by customer service UK. Thank You. , my house is fitted with 4 Kohler modulo showers. The Thermostatic mixer cartridges are obviously a bad batch and I could not increase the temperature enough

i am struggling to find a contact for Kohler who can help me find a replacement part for a K-99005-R - i need a surface mounting hardware kit - any clues

Wasnt impressed with service but recieved refund

After 7 years, the door on my Torsion shower dropped and in order to use the shower I needed to lift it up before closing or opening the door. Contacted Kohler and discovered the fault was to do with the glass panel which is normally glued to top having lost its adhesion. After several emails to ensure the correct replacement , one was sent free of charge. Arrived safely and now fitted. Brilliant service and most helpful staff. Only problem was finding a plumber available to fit the replacement!!

Surprisingly bad customer service. I have a lovely Kohler kitchen tap, a Kohler Karbon, which is now discontinued. The tap is very striking and is a design statement at the centre of our kitchen. It is 10 years old now though and obviously out of warranty. This is fine; nothing lasts forever. A few weeks ago the tap valve failed and I contacted Kohler UK to try to buy a replacement valve. They told me that it’s not possible to buy a valve and I should buy a new tap instead, although obviously not this model, because it’s no longer made. This was a tap that cost way over £1000 and the advice from Kohler was to throw it away and start again. This tap also needed two holes through the Corian worktop, so replacing it would also entail trying to invisibly fill a large hole in my worktop. I subsequently discovered that these valves are sold in the US, by Kohler themselves, but either Kohler UK cannot buy parts for their own products or they can’t be bothered to try. Given how much I spent to buy this tap, this really is miserable customer support and I really feel let down. I did eventually get the tap repaired. This entailed me establishing a US postal address (Kohler US do not ship internationally), buying from Kohler US and sending to my US postbox address, paying somebody to check the consignment and shipping to the UK. I was also without water in the kitchen for two weeks. Even though I really love this tap, I would not recommend this company, because they will not make any effort to help a customer in the U.K.

Terrible service, definitely won’t be using again

Really impressed with the help and assistance. Had issues with cartridge for an old shower. They took time to listen to my problem and help me get it sorted out. Very patient.

Professional customer service.

Really excellent customer service!

Spoke with Kohler about spare parts for my bathroom that was installed over 4 years ago (as part of a new build) and rather then have to fix the item, they offered to send a new one, under warranty. I only contacted them to ask where to get the parts, so was very surprised and delighted that they proactively checked the warranty. Great that they stand by their products and I have to say that all of the sinks, showers, toilets and taps we installed still look like new, so very happy with the products and the service.

I had a very challenging problem concerning the replacement of two old shower columns. Calum came to the rescue with the perfect answer to my seemingly intractable challenge. All is now resolved in the way that was suggested. The advice was sound, deliveries of the replacement units were as promised, and everything works superbly. Thank you Calum.

Calum provided great service advice promptly. Really helpful and greatly appreciated.

You support The Glazer Family...Not Manchester United and its fans like me! #GlazersOut

I needed a replacement valve cartridge for my Kohler Karbon kitchen tap in UK. I was concerned to learn that Kohler have discontinued the tap, however on contacting Kohler UK in Cheltenham they couldn't have been more helpful and within a couple of days I received a new replacement valve FOC. Staff at Kohler were extremely helpful and service was excellent.

I needed replacement fixing brackets for a Reve toilet seat. Initially the entire experience was not brilliant — that is an understatement! Eventually found a link to humans and problem solved thanks to Calum Macleod in technical support. He was absolutely excellent as well as knowledgeable. It is a shame that Kohler is not pro active in the British market as their goods are class.

Not a good experience. We have a karbon tap that started leaking - I used the manual to order a new valve that cost £80 only to find when it arrive a month later that it was the wrong size! Our tap has leaked for several months now and once you remove the faulty vale it becomes totally unusable as the valve falls to bits - try to contact this company and you get nowhere no customer support and no easy way to get the correct spares. A company of this size should be more in tune with its clientele

Had a number of issues with a tap. Initially they were a little tricky to get hold of but when I did get them they were very helpful and sent me the spare bits. Instructions made sense after a bit of thinking, so was able to fix myself

Have been having back and forth email conversations for 6 weeks now. Constantly am told that my part has been ordered. Toilet (3 years old) has broken and apparently cannot be fixed unless we have specific part directly from Kohler. Finally someone apologised but still no sign of replacement which was supposed to have been dispatched in first class post.

Does not respond to enquiries about honouring guarantees.

Very poor company, terrible customer service