On Thrifty collecting from Ford Dealership apparently the vehicle was found with a nail in the tyre, nobody was informed as they said customer was not present, Ford were the customer but they didn't tell them just took a random picture (which could be any tyre and taken anywhere) but preceeded to charge me £100 for this, for which I had to ask as they did not inform anyone. On speaking to thrifty they couldn't quite get who was the customer, one minute I was next minute Ford were. I couldn't complain to them as Ford was the customer but then as I was the customer I had £100 deducted from my credit card. Total RIP OFF Merchants avoid at all costs

After changing from company car to cash allowance I came across Thrifty Flexi Hire and so glad I did. The service setting up my agreement was first class. A special mention to Laura who kept me informed throughout, a real credit to your company. Everyone I dealt with was so helpful. There are lots of cars to suit everyone’s budget and high specifications. Long may my relationship with Thrifty continue. Thank you for making my journey seamless. Fully recommend to anyone and I have very high standards.

I was struggling to find an extended car rental for 3-4 months whilst my new vehicle was on order. Short term car rental or manufacturer hire was inflexible and far too expensive for my needs. I stumbled across Thrifty Car Hire and was amazed by the vehicle choice. It was always my dream to drive a small Mini once again after a 45 year break of much bigger family cars that were capable of towing. I got the choice of car (a high-spec brand new mini) of the dates & rates I wanted to pay. Obviously there’s a fair bit of paperwork to fill in, but all staff involved were wonderfully friendly, supportive & made everything happen as I wished. I cannot praise the staff enough for their friendliness & professionalism. I’ll be back the next time I need a hire vehicle.