We contacted Jacob's clinic having had a frightening lack of care for my husband within the NHS. Having spoken to the team and shared some of the challenges we awaited a call back which was arranged. My husband was nervous beforehand and anxious and the call never came. I chased this up for him the following morning and finally one of the Dr's called him back to say that he was too complex a case ( without speaking to him) and that he needed NHS care. Which we can't get which is why we contacted the clinic. The shocking lack of empathy and understanding of the impact this message and it's delivery could have on someone really struggling to reach out and get support is worrying and very disappointing. My husband is still reeling from this now and the feeling that he is in someway a lost cause having repeatedly asked what was so complex and not being given an answer. Had we both not chased this clinic up a total of 3 times would they have even bothered to answer? We will never know but what I would say is think twice before letting your loved ones who may be struggling interact with this company. Having read their advertised services our experience has been the exact opposite.

Absolutely wonderful company. The staff are so lovely, kind, and understanding. And they go above and beyond to help. I was originally with ADHD360, who were fab, so I was anxious about being transferred to Jacobs. But they have been amazing, and so informative about the situation surrounding medication shortages too. I'm more than grateful for the experience I've had with them. Thank you to everyone who dealt with my case!