Please please do not trust your fur baby’s to these folk my child was fine she had a sore belly she was given to much sedative and she never recovered I tried to take her to another vet but it was to far gon and to much damage was dun she even had a huge lump on her arm what was not there before it’s just about money to this company and I wish I had check the reviews before going in so anyone reading this find a better place these guys are murders

DWR are money grabbers and take advantage when people are most vulnerable when their pets are ill. A fixed price package was suddenly not a fixed price and was over £500 more on top of the original £5000. They are certainly not transparent in their charges despite what they say in their customer charter. They mislead me about the costs, got me to sign to say they could go up another £500 in case there were issues during the operation. There were no issues but the fixed price became the maximum of what I had signed for in case of emergency. Do not fall in to this scam! They have been rude, discourteous and have caused stress and further hardship. I have tried to resolve this with them but they are not interested. There is a big money making machine behind this face who are not interested in truth and honesty. I wish I had seen the other reviews before I had travelled over 3 hours to use them.

My little Cocker Spaniel was referred to Whites as my local vet suggested she needed more expert treatment. She had pancreatitis & complications with a gall bladder etc. I was initially impressed & had a lot of confidence that she would be ok. The first consultation at 12 noon (not out of hours & was the first appointment my local vet arranged) was treated as an emergency ….£450!! Ruby was admitted for tests etc & she had her gall bladder drained. I collected her (& lots of medication). She was lively but once home, I could not get her to eat (symptom of pancreatitis). We took her back & it was decided that her gall bladder should be removed. The op appeared successful & we took her home, again with some medication. We had to tube feed her as she would not eat despite showing signs of wanting food. I tried everything to tempt her but she just sniffed & walked away. She went back for a check up but tests showed the pancreas was still inflamed. The vet suggested steroids & some unbelievably expensive appetite stimulant (£229 for a 30ml bottle!!). She was doing ok….we were told from the outset that it could take some time. We agreed I would contact the vet after a few days to update him of her progress so I emailed him & raised a couple of queries, one being was should she have some pain killers?….no response! She had a lovely walk in our woods that day & ate a little normal food after. Sadly 2.30am she took a turn for the worst. It was obvious she was in incredible pain (no pain killers!!), she was being sick (foaming sick), diarrhoea, unsteady on her feet & just kept moving around trying to hide. 3am I phoned the vet, called my partner to come round as I was expecting a trip to the vets (45 mins away) but the night vet’s attitude was “no cause for concern…phone again if she deteriorated!” …. she couldn’t have gotten any worse!! He said he would get her vet to call me when he came on duty at 8.30 am. She was in a terrible state but, not being a veterinary professional, I trusted what the night vet had said, he was told of her symptoms so I thought I was just panicking! 8.30am came…no call! 10am I called again (hysterically!) but could not get hold of her vet! He eventually called at 11am…..Ruby was put to sleep by my local vet at 12.20! “No cause for concern” eh? And for this treatment, I paid Whites approx £15,000!!! I had already paid my local vet £5,600! I was heartbroken! Ruby was my child & I felt I had failed her in her last hours….she suffered 8 hours of excruciating pain & discomfort & it haunts me! I complained to Whites & a battle started….they tried to shift the blame onto me. Apparently it was my fault because I could have done more!!! They admitted that they had decided she could wait for attention but I should have done a series of things if I was that concerned!! …..I pointed out that I WAS NOT THE VETERINARY PROFESSIONAL!!! who had taken my money! I did whatever they suggested & paid whatever they asked! I would have done anything to save her. I went to vet mediation & the lady I spoke to told me far more about Ruby’s condition than they did. They offered no explanation as to what they thought had happened. They were only interested in ensuring they covered their backsides so not to be accused of negligence & of course, their main interest was money!!! This experience has left me terribly depressed, in debt & I will never have another dog. Ruby was a rescue & was loved beyond belief. It wasn’t so much the fact that I lost her, if she couldn’t be saved then so be it but after paying out so much money, I at least expected her final hours to have been pain free…she deserved better…we both did!! It has taken me a long time to put this review on here as I am still grieving but I just felt I had to! This organisation are all about money & profit!

From start to finish the process has been easy and supportive. It was made clear what i was expected to pay upfront and my insurance cover. My dog was well looked after and i felt nothing but passion from the Hannah ( consulting vet) who i trusted. I was given the options i had- and i made the final decision of the next steps. The Website makes it clear the initial consultation fee- and i was happy to pay that- but i did go through insurance due to the investigatory tests planned. On going support has been very much appreciated. All the notes were emailed to myself and my local vet. I was contacted when they said they would call. I can’t fault the service or the amazing hospital.

The vet doctor seems very nice and knowledgeable lady, unfortunately we wasn’t expecting been charged £400 by getting 0 no treatment/ and medication! I feel sorry for my insurance it’s not fair and sounds full off lies to think that we got any help! Well not at all!

Referred to DWR by local vet after our 8 year old Border Collie was left paralysed due to suffering seizures. DWR kept her 4 days, day 3 told us she could had made significant improvement, could walk with light assistance and was ready to be discharged. We found on getting her home that she was still paralysed and first thing the following morning made the painful decision to have her put to sleep They charged our insurance company to the policy limit of several thousand pounds and me a further four figure sum. Will never go near them again, horrible experience, beware, only interested in the money.

Was referred as an emergency last April with suspected IVDD with my Frenchie. The waiting and booking in procedure was manic and there were just too many animals crammed into their horrible tent! I the had to bring her back the next day for a GA and MRI scan. I had to chase and chase them as they didnt keep me update at all. Eventually when they managed to find the time, I was advised thankfully no IVDD however they felt the issue was hip dysplasia and that they would recommend another GA and X-ray. I was relieved that no IVDD however I was not impressed that they didn't bother to call me to ask permission to do the X-ray considering I already have an at risk dog for GA's and it would have been best for the dog to not have to be knocked out again. Especially, when they clearly have the very best equipment. Another thing to note is, you're paying extortionate prices for non-expert vets. They are there training and are generally interns.....our money goes on their training and our animals are their guinea pigs!! I would never set foot in there again as the service, the lack of concern, the lack of any compassion and there was certainly no thought for the welfare of my dog having to be knocked out again when they could have asked me and got it down at the same time!!! She was insured and so I was lucky - but bear in mind that MRI cost £3600. Weirdly the top cost I was quoted!! Oh, they did sling in a few painkillers too. Bargain!!!! There are other referrals vets out there - do your homework as this is not the placed it used be and is owned by a huge conglomerate and are only there for money!

Having read all these reviews I have realised that most of the poor reviews are grounded in financial reasons . I admit that costs here are high but this is true of all large referrals. All I can comment on is the standard of care .I cannot fault the level of care and expertise shown by all departments and vets dealing with my dogs . I have dealt with Rachel in soft tissue and Charlie in oncology and their level of expertise care and compassion is outstanding. I have also dealt with numerous vets in the medicine department who are similarly caring . Yes it has been expensive but this is not the fault of the vets and they have gone out of their way to explain and support with this . All vets are expensive but not all vets are as skilled and compassionate . Yes I am a lot poorer but my dogs have received amazing treatment and I know that they have had the best love and care . I cannot recommend these vets enough .

Firstly Ashley, the lady who treated our poodle for BAD teeth (Dentistry department) was AMAZING, she was very understanding & caring. She explained everything to us. She told us he was in a very serious condition and was able to start his treatment today as he needed to go on a drip over night first. It was very frightening as it was a big operation but it was very needed to be done. Again Ashley was extremely nice and helped us feel better, FANTASTIC news the operation was a big success😊 He had all but 1 tooth removed for reasons which were explained to us afterwards, we agreed to it all.we then had a follow up appointment 5 days after and got told he is doing VERY WELL. I can not tell you how happy we were with Ashley doing the operation our dog means everything to us. So again Thank you Ashley. But on a another note l was a bit unhappy having to pay for another consultation as my dog had already been to a veterinary hospital and had lots of tests done and got all his results which all cost a lot already, so l felt having to pay for another consultation (a lot more expensive)was just away the company was making money, do you not trust other veterinary hospitals?

We were referred to DWR from our regular vet. First thing they established when we walked in was how much our insurance premium covered. funnily enough the tests they went ahead and ran (which had already been ran for a fraction of the cost by the regular vet) came to almost the exact amount the insurance covered. We researched and found a vert not owned by a massive conglomeration who identified and fixed the problem with my dog for a fraction of the cost. DWR, then got back in touch via a phone call which lasted 3 minutes and then they attempted to invoice us £70 for this! Look for an independent vetinary practice which actually cares about animals and you will receive a much better result.

I cannot praise DWR more. Unfortunately our 2 Year old Shih Tzu inhaled a Grass Seed (probably larger than herself) on her walk. Rush to our usual vets, referred to their hospital in Sutterton but know one available to do the retrieval procedure (Disgraceful TBH) Not wishing it to migrate to her lung, the consulting vet, who was excellent (Unfortunately not her Senior who was more concerned if we were insured) referred us to DWR. Perfect in every way. Everyone involved when we arrived on an Emergency appointment. Receptionists, & especially Maria P. Consultant. Superb attention to our little Girl in every way! Their concern, attention, total professionalism in every way. Very quick procedure & total care considering Georgie never had GA before, only 2, stressed & in pain, & recently lost her Mother, (Ginny) our other lovely Shih Ztu Girl, upskittled her life currently. She came through perfectly with the help of Maria & the Team at DWR perfectly. Our thanks, gratitude & our absolute confidence in the DWR practice should you ever have the misfortune with your Pet to be referred. Please feel confident that they will be in good hands with DWR.

My dog went in for surgery here, the team did and excellent job with her and she made a swift recovery. So the important part of the job was dealt with really well. The reason that I haven’t gone for 5 stars is that I felt the level of admin/ customer communication could be improved. The first point was that on arrival I didn’t know what was wrong with my dog, as my vet said they weren’t sure and when I arrived I was told that she would need surgery and I would leave her that day. It would have been nice to have notice that this was the intention, as this wasn’t clear that they had made a diagnosis prior to arrival ( a phone call would have sufficed!) and the second part was I paid the admin fee to link in with the insurance team, but then felt like I had to do additional admin around this, so I think it needed to be clearer what this admin fee is actually for, as it didn’t take away the hassle of having to contact the insurance company in my case. These are very minor things, but the only reason why it is not 5 stars as I am very pleased with the experience overall and would definitely go back and use again in the future with my other pets. Overall, I would absolutely recommend this practice as the most important part is the care given to the animal and the success of this, the surgical team were excellent! I also had friends who have used this place and highly recommend too. So this is definitely a great practice to have in the Cambridge/ Newmarket area.

The service is appalling waiting 45 minutes watching everyone come and go, eventually I was asked if I had been seen which i hadn’t. When someone eventually came they had no information or records and most importantly no x-ray and gave me no information other than it could be a disc issue which I already knew which is why I was referred. I was charged £350 and told to rest her for a further 2 weeks. Basically to carry on with what I’m doing and it cost me £350 I was expecting an MRI scan and was told not to feed her, I was expecting a solution or least more information than I already knew I won’t be going back and have complained and requested a refund

26-1-24 My dog died because of faulty feeding tube, she had emergency bloat operation the opp was a success no damage to her stomach she was fitted with external stomach feeding tube, I collected her with her going home kit for cleaning the tube exit the very next morning I noticed yellow discharge must have been leaking before she was all good to collect. Walked her but she kept squatting like needing to pee few hours later she was clearly ill took her back. They said antibiotics for infection can take her home or stay after all I'd paid being not insured what's another night's stay best be in good hands. I she was so happy for her to come home but the trip back up there she rested her head on my shoulder kept telling her she'd be OK. Fitting a feeding tube should be straight forward no problems obviously not the case for my dog was charged another £3500 approx to take her back but as goodwill gesture I was let off, The surgeon on the day I had to put her down said never known anything like this before! They know and I know if tube had been fitted correctly my girl would still be here. Hope no one else has to go through this, tried to get justice from thier insurance indemnity but obviously they back them up cutting remarks from them was you signed the forms and it could happen to a human to

In the end - the bottom line is they killed my dog. DWR was touted as one of the best in the world in treating mitral valve disease. So much confidence did they give that I spent thousands in approvals and transportation and $20,000 to them to perform the surgery. Early in the surgery the carotid artery was perforated resulting in my dog's death 36 suffering hours later. They never took responsibility - they just wanted us out of the clinic with our dead dog as fast as possible - directed us to a crematorium and that was that. Our experience was a nightmare - be forewarned.

I am sorry to say it is ALL ABOUT THE MONEY at DWR There are some excellent, highly knowledgeable, people working on this team, care managers, soft tissue and oncology specialists, backed up by the best technology available. Obviously top people and facilities cost money and this is after all a business not a charity. So they do have to make money. It is how they make that money, in my view often unfairly, that troubles me; and the more people I talk to - I can confirm many others as well. Vets profiteering out of over-inflated charges for drugs is a big topic in the media at the moment, and DWR really seem to excel at this. £55 for just 8m of Entyce an appetite stimulant, another £50 for a pain killer Gabapentin available on line for pennies! In my view thats not the worst of it... We were told they needed to perform a CT scan and Biopsy - but warned that we might not learn much about the cancer except for size and position (which our vet had already confimed physically) They were right we basically learned very little for the expenditure of circa £5000. We then were treated to options, surgery to remove the cancer was always going to be difficult due to its location - whilst we were considering this we were trying to ease our dogs situation with laxative solution and pain killers. As a couple of weeks passed we were invited to arrange an ultra-sound and further biopsies as a precursor to an operation to remove the growth. £4000ish? No thanks. We decided to roll the dice and have the operation to remove the bulk of the tumor. Another £4500 ish Up to a point the operation was a success the soft tissue surgeon was very good and there were no complications - except normal bowel movement was never regained. The larger tumor sample revealed an aggressive form of cancer which would need to be dealt with. We confirmed that we did not wish to put our 13yr old through Chemotherapy, but were encouraged to consult with the oncologist by telephone where he would explain the options. So we agreed to a telephone call £140 15mins !! He tried very hard to get me to agree to treatment which we did not want for her, and which would within a month or two take us to the limit of our £15000 insurance cover - surprise surprise!! This is what enrages me the most. Had there been an interest in our pets wellbeing, I really do not believe any vet with a moral duty of care would have encouraged us to put her through chemotherapy at this age. She was a really healthy happy strong Standard Poodle - had she been 5 or 6yrs it may have been an option to persue treatment but at 13yrs it would have been unfair to the dog, unfair to us the owners. The average life expectancy of a standard poodle is 12+yrs!!! The only beneficiary would have been DWR. Finally a few other comments about this outwardly slick DWR operation. When phoning you will always be on hold, next in queue, just long enough to hear their recorded advertisement. They will not willingly take messages for case managers. We were on a co-payment basis with our insurance company, and at every stage we recieved instant billing and if we didnt pay on the day a curt reminder te next day. We declined the chemo and have very reluctantly have had her put to sleep. We havent heard a peep from DWR since! Their care did not extend beyond anything billable.

Our cat Electra has visited DWR several times for various conditions, and each experience has been consistently warm and impeccable. I love the new cat area. It’s separate from the dogs and the busy reception, offering a calm space for myself and Electra. I should also mention the complementary hot chocolate is definitely worth trying! In 2021, Electra was diagnosed with kidney stones and underwent a bypass surgery connecting her bladder and kidney. Since then, she requires check-ups every 3-6 months, including a procedure known as ‘sub flush.’ As you can imagine it’s quite stressful knowing Electra isn’t the biggest fan of the vets, but the staff at DWR always ensures the process is as smooth and stress-free as possible. The client care team is exceptionally understanding and helpful, making us feel relaxed and at ease. A special mention must go to Rachel, Electra’s vet, who performed her surgery. She is, without doubt, one of the most exceptional, kindest, and talented vets I have ever met. Perhaps I’m a bit biased since she saved Electra’s life, but her passion and caring nature consistently reassure my husband and me whenever we visit the vets. Every visit to DWR from start to finish is seamless. We wouldn’t consider going anywhere else for treatment.

The initial referral was ok other than we were not warned that the road was closed. Our 11 and a half yr old dog was referred initially with an unknown issue other than shadowing on her lung - she was insured - the initial care was good. We received a call to advise she had twisted lung lobes - extremely rarely she had 2 twisted lobes - and we had to make the difficult decision to let her go - this was based on her age, the fact she did not like being away from us, the size of operation, the chance her quality of life was not known as they did not know what had caused the condition - it felt like they were more interested in operating to find out what had caused it as the vet had never come across this before - we felt we were alone making the decision relying on advise given to us previously by our own regular Vet. We had already given permission for them to deal direct with our insurer but their procedure for doing this was not explained at any point other than a fee for them to do this - due to their extreme prices (a firm price was not given for her treatment at any stage) we wanted copies of everything. We said goodbye to our dog on Friday lunchtime - and this is when the service really changed, we arranged a time to collect her remains on the Saturday - supposedly a compassionate appointment - we arrived on time but were left waiting in the main waiting room without apology and the appointment did not take place until nearly 30 minutes late. On the Wednesday we received an email and text asking for payment of the insurance excess plus what they felt the insurance company would not pay. We immediately asked for a copy bill to check their figures and explained we would need to speak to our insurers to get their permission to make payment as it was not a process we were familiar with, this email was not responded to and they proceeded to chase us every day, via email and text, despite our responding to each message telling them we wanted copies. We advised them we thought their lack of compassion was appalling - one chasing message was received exactly (to the time) one week after losing our dog - when we received a copy of the invoice and details forwarded to the insurer they had not made it clear that they had billed us direct for part of the cost - we had to inform the insurer of this ourselves .The experience we had with the accounts department and lack of compassion and focus on money meant that losing our dog was more traumatic than it should have been - in 40+ years of owning pets we have never been treated in this way - this was reported to our regular vet (who we have been with for 40years) who have made a note never to refer us there again - whilst Dick White look the part the the focus is more money orientated than pet orientated. Furthermore we have since been advised by an independent vet that the operation, whilst would have been just as traumatic as we thought the cost margins would not have been within the cost boundaries estimated by DWR personally we would take your pet to another vet where you and your pet will be properly supported. We left one star because we had to otherwise no star would have accompanied this review

I can not say enough good things about DWR. From the moment our dog was admitted with tetanus the entire team were just fanatastic - so genuinely invested in getting her well, daily updates on her progress and costs. They did absolutely everything they could to save her and update us. Our main vet, Vera, was an actual angel and we can never thank her, or her team enough for their kindness and ongoing support. I genuinely believe without DWR we would have lost our girl and only wish they ran a non emergency service too so we could see them all the time. The finance team were also wonderful at dealing with the insurers and updating on invoices. If we ever have an issue requiring hospitalisation again we'd choose DWR in a heart beat. Forever grateful

From the time we went into the building and left, we were treated with so much compassion for our lovely little cat who was being treated for a lump on her eye, which she had to have removed. Hannah Joyce was our vet, who talked us through everything that was going to happen to Mittens. Luckily the surgery went well and the lump was benign, so thank you so much to Hannah and Dick White Referrals for looking after our beautiful little cat.