This is a minus 1 this is probably the worst window company you could use my advice is Keep well away the work is atrocious never they sealed round some Window's never cleaned up properly one of the Window's didn't fit had to wait over a week for new one to be made they have no respect for your property whatsoever

Needed to replace some glass in conservatory windows, which wasnt cheap! Tried to book a date when the work would b completed but very rude staff were not helpful. Fitter then turned up without prior warning. Could never get through to them on the phone. Service overall very poor and disappointing.

Had a new door fitted which was a really expensive door. Pleased with the overall look of door and paid promptly. However I noticed some issues over the weekend upon using the door that needed attention. Contacted Malbern and was promised a call - Nothing. Recontacted and again was promised a call back - Nothing. Sent emails to sales manager - No reply. They are very happy to sell and take your money but the after sales don't want to know like other reviewers have stated. I wish I had held the payment back now then they would have had to chase me. I was thinking of placing an order for windows but I will look elsewhere. * UPDATE - this is now being looked into. I will update accordingly once a resolution has been reached. * UPDATE - I was given a date for a revisit which did not happened, Contacted them and they had forgot ! Again shows the poor customer service provided by the company. UPDATE - The step now has broken off the door and the threshold leaks as it has had no drainage holes drilled and still no resolution or response. Something else to add to the growing list of non resolved issues. Updated 18th November in response to Malberns reply. Most items have been rectified apart from the inside trim on the door falling off after less than a day after being done. Also i do not appreciate lies about the skirting boards being fitted after the door which is totally untrue. The issue was the door was not correctly fitted in the first place and the correct trims and silicone were not offered at the time of the initial fitting. **** In response to Malberns comments - You are indeed responsible as you failed to fit the door correctly in the first instance and your MD Wayne Clarke knew about this issue and paid me a visit.

I ordered a new window involving the removal of brickwork and the installation of a lintel. After almost five weeks the company suddenly cancelled the work and returned my deposit. Why they sent a surveyor out to mark out lines on my outside wall where the bricks were to be removed is inexplicable. It appears the job couldn’t be done safely and should never have been agreed. Difficult to trust a company, that in my opinion, doesn’t appear to have the technical know-how. Even worse, they then offered to do only half the job for me at a discount instead, and paint over the markings they made on the wall. No thanks - I’ll take my business elsewhere.

We first used Malbern Windows in 2011 for two bay windows, picture window and porch with front door and french doors. We had an extention in 2012 and ordered more windows and then last year 2019 had two patio doors, kitchen window and back door. The whole house have Malbern windows and we are very happy with the quality, their customer service and their after service. I would always recommend them.

Reasonably happy with the new bow window after getting them to replace the 'bit of timber support' under the sill (made by the fitter) with two proprietary, machine made brackets. I have tried to ask a question (after sales) regarding the rain dripping onto the sill. Its a bedroom window so sleep is being lost. I want to do something about it myself but have asked if it will affect the warranty. After not replying, I finally spoke to a woman who basically said they were too busy to deal with me and hung up. To be fair somebody did 'phone back to apologise and an 'engineer' / fitter arrive in 10 minutes. His input was not worthwhile. I sent a followup email and have had no response. They may have been given more stars if they could be bothered communicating but I think 1 star reflects my experience. Won't be returning for more windows.

Excellent service

Excellent service; professional, on time and clean and very tidy installation team.

Just recently had new Door and Window great job From the Sales to the Fitters theres not a great deal to other than look no further. The service was excellent everybody was polite and curitious the fitter were punctual harbour working and extremely tidy cant ask for more. The price was very competitive and the product was quality.

My Experience with Malbern Windows has been a very positive one. The initial appointment was conducted between Christmas and New Year and unlike some other window companies they were willing to come out and quote. The next appointment with the surveyor was a very thorough and professional experience. I was updated by the office at all times and when it came to installation, I was lucky enough to get Steve and Russ who did a great job. The windows and door look great and are excellent quality. I’m a very happy customer.

Fantastic from start to finish. The salesman, price , service , installation and after care . Cannot fault any part of Malbern’s process . Many thanks . Will be in contact for stage 2 soon

I ordered for 5 windows 15/01/20 After survey I found the price will Be change because of lintel, £850. Ok. Poor communication. No respect for the following time appointments. Not following building control regulations as they are not gonna use scaffolding for installing lintel work (first floor) before installing windows. Still waiting for installation date. Will update reviews after installing. Regards Sunny

Great service from start to finish, love my new front door! New windows and composite door, which feels really safe and looks fantastic. The engineers who came out to do the installation were so professional and helpful. Highly recommend!

Used Malbern a fee times always very good and excellent service

Awesome price, awesome service, and a great install. So pleased, will be buying more products for the rear soon