Wish I had had a look at reviews before I used them. They have sent me out the complete wrong item. I rang them up to report it and sort out a return and a refund. The guy I spoke to on the phone was the rudest human I have ever spoke to me sarcastic and not apologetic or sorry at all he also found it funny that I do not own or have acsess to a computer aparrently everyone who buys online is ment to have a printer on hand to make up for for their own mistakes. I am now 2 weeks out of pocket for an item I ordered but wasent even sent to them be told if their random item they have sent me is not in immaculate condition I won't get my money back. Useless company it accept no responsibility for it's mistake it also offers no apologies or compensation for express delivery I paid. For item again I have not received the right one. Everyone can make mistakes and get things wrong but it how they deal with the mistakes and put them right. They don't even recognise they made a mistake or let me job down. Just want to phobb you off the phone as quick as possible. Will never touch the company again.

I made an order, three days on, no update on the delivery time, just to emails on the first day, the order confirmation and “the way the delivery works”, but still no delivery date.

Been waiting a week for a lawnmower ! Every day I get a message from DPD saying delayed . Wish I used a different company to order from now

bonjour, j'ai fait un achat d'une mini scie, lors du paiement de 39.99 euros réglé, un deuxième paiement de 95 euros m'a été débité qui concerne une assurance que j'ai refusé. Que pouvez vous me répondre car je suis très déçue et en colère. Je ne vais pas en rester là si c'est une arnaque!!!!

Placed an order on December 26. Got a confirmation email but no mention that they were on holiday until January 4. The website didn't mention this either. I would have shopped somewhere else, had I known this.

Ordered as was an unbeatable price on what we were looking for. Arrived within a couple of days, much quicker than expected. Excellent service, cannot fault. Thankyou

Bought a Clarke Garage which arrived remarkably quickly a year ago (2021) I noticed that part was starting to fail in 2022 and contacted Powertools uk via email. Within a few hours a replacement was promised. While I would rather be able to deal via a call as it seems a bit impersonal to deal Only via email. I'm still inclined to award 5 stars

Great. Always fast delivery

I ordered tool that was need on site within a day or two, I paid for fast delivery, today is the 5th days, so far no delivery yet been received, we purchasing a tools regularly using different suppliers, this is the worst ever suppliers regards to the delivery they promised. We order tools which sometimes needed to be received on promises, we will never again use this suppliers, this was the fist and last time to use.

Ordered some power tools from here for some work around the house, happy with everything! delivery took a bit longer than expected but happy with the tools.

Order £650 odd of power tools. 4 days later received an email saying my money was going to be refunded as I am a "3rd party". Been a while and I'm still without refund. Being a tradesmen I need my tools to earn a living, waiting for my refund is impacting work load, which in turn impacts cash flow. I'm not a wealthy man, I only get by. Speak to customer service and they are unhelpful and rude between the lines. I pay for my items in full and it comes out instantly, and they can't seem to clarify who I am (why does this even matter)? Smells like a money scam to me. Pay a little more money and save the agro. Regards, Chris

J ai commandé depuis le mois de novembre pour 19€,90 des charnières pour réparer des portes de meubles et toujours pas reçu le produit j ai envoyé plusieurs message pour me faire rembourser et on m a répondu qu il enquête auprès du transporteur ce site est une grosse arnaque je pense que je ne reverrai jamais mon fric

I have been purchasing from Powertoolsuk for quite a few years now and I have never had any issues at all After reading some of the reviews below i can only say there are some strange people out there who should not be allowed near a drill let alone a keyboard All of my purchases have gone through quickly and smoothly and I will continue to use this company going forward

Absolute joke ordered online to wrong address called to change address said was all good and recieve withing 2 days I then waiting and checked emails and received asking thaybi had to confirm again , I called and confirmed then they Said they I have to respond to.the email which I did they told.me.then is was okay then they told me.it.moght now be in stock I then later recover another email saying they need to no who's address it is so they can check.been waiting over a week and then I just received I refund such a joke do jot use

My review starts at the till when I was trying to pay for my new power drill. When I asked the cashier for a tester on the product, little did I know what was about to unfold. The cashier proceeds to ram the drill up my anus causing serious pain. The cashier starts to state things like "Do you like it like that?" and "Want it faster?". Now I am a middle aged man and to say the least I was traumatised. I will not be returning and I would advise everyone to do the same. Thank you

Excellent always until they don't believe you that one of your orders are faulty. You are sent a manufacturers warranty application when you want to report a faulty item and you have to pay for returns shipping. I will use them again. Just was annoyed at the returns experience.

This company do a bad job at updating their online catalogue where they have no stock but allow you to order and pay first before they check whether the item is in stock. In my opinion this isn’t good enough and is quite amateurish…I won’t bother with this company again.

Ordered a saw on Tuesday, arrived on the Friday. As advertised this item was 4 day delivery.

Really good price on Dewalt battery drill, arrived earlier than expected

Hi has anyone used the katsu 120cm tile cutter. The one thing I'm looking to find out is when calibrating this tile cutter do you just hand tighten the 8 bolts where the bearings are or are they to be tightened up hard with hex key provided.