Colin McEvoy
United Kingdom | 01 September 2023I purchased a digital xl keyguard keysafe in February this year, after seven months and a lot of usage I had an issue with not being able to open it, I phoned my supplier and I got a call back from Burton Safe within the hour, they told me that they would have an engineer out the next morning to open and then replace my keysafe. True to their word the engineer has just left after removing and replacing my keysafe, I am absolutely delighted with the service I have received and am more than happy to recommend this company and their products.
Lee Banks
United Kingdom | 22 June 2023Just wanted to say a big thank you to Niamh. Not only is the product very good their customer service level is second to none. anybody considering a high-quality safe then I would definitely choose there product I've been using their products for over 8 years now and have experienced no problems with any of their products Lee banks shebang security
Lee J
United Kingdom | 14 August 2021Having bought a really old Burton’s safe from a hotel refurb, we came into trouble when the battery on the key pad ran out and we had no over-ride key. With our passports in the safe and a much-awaited holiday to France in a few days, we were a bit desperate! I could not have received better, quicker or more understanding service - for a small cost, an over-ride key was in my hands 24 hours after my call to them. Lovely company to deal with
Danny
United Kingdom | 20 June 2020Purchased a Burton safe yesterday from safe.co.uk - arrived next day. The safe is fantastic quality, heavy and feels very sturdy. Certainly going to keep people out!
Ezra 123
United Kingdom | 07 January 2020From my experience with this company, I would recommend them. I lost a key for an internal draw for my safe. I rang them up and there customer service was very polite and helpful. Within no time they sent me a key and it now functions normally.
Imran Shahan
United Kingdom | 24 May 2018Poor waranty of products that is hidden behind a "2 year warranty" claim. They look for any excuse to make a service call out chargeable and don't allow you to see the thing causing the issue, or watch them fixing the safe so you have no way of disputing the spurious charges. These charges easily amount to several hundred pounds.