If I could leave no stars I would . This company runs like it would if the chuckle brothers ran it . YOU HAVE TO MAKE 10 phone calls and 10 emails and still I’m waiting for a reply from reps. Rang head office and a bossy woman answered laughing and not even saying the company name . SHE COULDNT RUN A BATH AND NEITHER COULD TOM their west mids rep . Hope they close down cos I don’t know how they make money for any landlords as they NEVER ANSWER CALLS ! Avoid !!!!!

Awful company , went to view a house with this company was told to be there at 5 pm. I waited for 30 minutes and no show . Eventually got hold of them and was told the house went at 3pm. I replied with thanks for short notice and the man Andy replied with it went out at 3pm so isn’t late. Unprofessional in my opinion and will not use them. Go for a more reputable agency I would say.

I dealt with Tom from Urpad & he made the process as smooth as possible. Always made himself available for anything i needed and would 100% recommend Tom to family and friends.

I'm a Landlord OF 30 YEARS so god help any contract holders renting via this company. I cannot believe how a Lettings Director of the Bristol branch can be so unprofessional. i asked for their complaints procedure and solicitors details ref a dispute i have with them AS THEY MADE A HUGE MISTAKE REF LEGISLATION AT MY DETRIMENT. His response was that hes not interested in my B*llSH*T complaint and if i want to go legal go legal. LANDLORDS BE VERY AWARE OF THIS COMPANY AS I CAN EVIDENCE BY HIS OWN EMAIL THAT THIS IS HOW THEY TREAT THEIR CLIENTS.THEY HAVE ALSO NOT PASSED ON ANY DOCUMENTATION THAT I HAVE REQUESTED. TRUST PILOT IF YOU HAD A 0 STAR IT WOULD BE 0.********************************** An update 10/07/2024 today compensation was awarded to me from the company via the ombudsman. Its a frustrating process and can take some time as companies will try and mislead them with their evidence but the truth always comes out in the end. To the company you are as multiple state your not worth a rating and anyone considering using them do so at their own peril. The Director and he knows who he is needs to attend some customer service training and people skills that he clearly lacks. People should also always check peoples businesses history before working with them.

Frankly I am shocked the way thay belittle and talk to you I don’t know how ppl run a business like it I would avoid at all costs

Avoid!!! Very quick to take your deposit then you have to wait weeks for a reply to an email? Sent over everything they needed to start my reference checks and they’re trying to say they haven’t received them bearing in mind I must have sent over several emails including these details!!!! Take your money with no hesitation to then tell you you can’t have your deposit back. STAY AWAY FROM URPAD - HQ REFERENCING & WILLIAM H BROWN. Unprofessional money grabbers will be seeking legal advice I am sick of these !!!!!!!!

The “cleaners” must have missed the dead rat, hundreds and I mean hundreds of bags of rubbish rusty nails, cans etc. you name it they missed it and delayed are move in date. When we finally did move in we spent the summer cleaning the property ourselves and ended up getting in a massive dispute over our deposits. It’s honestly sick that we were treated this way.

I have just completed my house sale And would like to say how patient and helpful Ian ,along with his team have been through out the process Totally recommended Many thanks

House itself is lovely and I’m so happy to be living there. Online systems are good and convenient when it comes to signing documents etc. However the staff are next level rude and just take over all the good things. I’ve felt like total crap when I’m supposed to be excited to be moving in. So the girls who deal with admin are like other reviews say quite rude and patronising I found. You ask a simple question and you’re made to feel like you’re thick or something. Or that they got better things to be doing than answering your questions and also don’t really seem to have a clue what they’re talking about half the time. Told me I could get my keys at 11 so I instantly started to arrange removals to my property. FIVE hours later they want to tell me that I cant pick up my keys til 2. I told them that this is going to be difficult and if I can I’ll ask the removal guys to leave my stuff on the drive. The removal company obviously arrived at the property and tried the door and it was open so let themselves in and started moving stuff in (only a sofa and a base of a bed). This was at 1oclock so only an hour earlier. The guy arrived to give me my keys and then I get a phone call from David I believe this lovely man’s name was. What a horror this guy is. No people skills whatsoever and I think the only skill he does have is being a money grabber because the way he spoke to me and my dad was nothing less of poo on your shoe. Maybe if your helpful staff told me someone had to take pictures beforehand I wouldn’t have moved stuff in. Communication is key DULL, rude and I’m actually concerned I now have a tenancy agreement of 12 months with this delightful company and I’m going to scared to breathe in this property just in case I get charged as they have told me they’re charging me even more money than what I’ve already paid within an hour of moving in because I moved two pieces of furniture into the property. The photos should’ve been taken days before and the door shouldn’t be left Open. Don’t bother, look at properties elsewhere and also, David, please go and take some classes on how to deal with people because you haven’t got a clue

They are awful to deal with. They're really apathetic and only see money.

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I am currently a tenant at apartment g18 Springfield house Barnsley. After I checked companies house it’s shocked me that David Maidment and Andy Dillon actually run this company. I can only say David has been anything but helpful having dealt with Him over past few months In regards to the water pipes clacking in my apartment, these pipes have been clanking since February when I first reported them, it’s now September, Urpad or HLM property management did actually send a contractor out earlier this year to visit my apartment & the block find the source of the problem - he concluded that the pipes were not fixed to the joists correctly and they was too much slack in the pipes. This i was told is a major job due to all the water piper being above us in the ceiling so this means the ceilings would need to come down, unfortunately the contractors have done this throughout the building so other tenants also have pipes clanking in their roof area!! Sunday 5th of September was the big one as one of the main water pipes finally failed on the top floor - they is 3 floors to this block and around 65 apartments and unfortunately half of the building was affected by the water damage in on way of another, Unfortunately I also am one to be affected. To this day they have yet to get dehumidifiers on site to dry the building out ( currently 6 days since the flood ). As for my apartment they have removed the carpet in my hallway due to the water damage however they have left the lounge carpet ( this was also as badly affected ). Fortunately they did get me a hotel to temporarily accommodate me but i alongside everyone else have now all been told to go back to our apartments with damp and smelly carpets!!! I for one will not be going back to put my life at risk - as I feel the pipes clanking for the last 7 months may have played a part in the major leak to begin with ( pipes that was still clanking before I left tonight )…. I for one will also be making the insurance company aware of the pipes clanking before they decide to make any payments for the damages caused by the water damage - You was aware of these pipes clanking for several months and you chose to neglect them!!

My partner started renting from URPAD 6 months ago. It’s been nothing but bad news since day one. When he went to view the flat they showed him a big open room with lots of space and good ventilation with windows being low down… he was looking forward to moving into the room until the day they gave him his room key the room was tiny and has poor ventilation, he has to have fans in living room and bedroom as there’s only one window and its out of reach unless your about 6 foot! Looks like a prison window! So so warm in the room even when temp is cool outside. Under the bathroom sink it was leaking the day he moved in and the freezer inside the fridge doesn’t even freeze anything on the lowest temperature! He was given a key card and left it in the room and locked himself out… it was a £30 charge to let him back in and it took someone 4 hours to get there.. absolute joke! They turned the water off and the power from 9am this morning so we had to get showered and eat elsewhere.. THEN… 6:30pm they decide to send an email saying no one must stay in the building and everyone needs to be out by 9pm!! SERIOUSLY! 2 and a half hours notice to find somewhere to sleep for the night or maybe 2 nights. Do they not realise some people who live there don’t have family and friends to go to or they don’t have the money to fork out for a hotel?! And Best part of the email saying “ none of this is our fault” next joke, they leave maintenance team to get bombarded by all 90+ people that live there’s questions and they send a poxy email.. Then you’ve got the fact the landlord or management just walk in your room whether you’re in or out.. no privacy whatsoever, you could be in shower or walking round half dressed ( what happened to my partner) and they walk in unannounced.. they should at least ring and let people know they’re gunna just walk in. I’ve never known a company like it, people don’t even walk in on you in hotels never mind the place you call home! Oh and then there’s parking.. there’s about 10 parking spaces which you have to pay £30 a month for or you have to park on double yellow lines on the road outside the building and risk a parking ticket. They’ll probably reply to this with “ you’ve got the wrong company, or it’s not our fault”. Nahh URPAD IS URPAD and it’s terrible and poorly managed.

Top class Ian rang me every week with updates on my purchase, always answered my calls, would definitely use again.

AVOID AT ALL COST Used Urpad to rent a property out and regretted it instantly. They never respond to your questions or queries and promise you call backs but never deliver. They do not care about their tenants at all. Dealt with Shannon who was patronising and seemed to have no clue whatsoever. Was also rude and kept interrupting and could not wait to get off the phone. They also will look for any excuse to retain your deposit so if you do decide to rent through them make sure you take photographic evidence before and after your tenancy. Dealt with David to get my deposit back and he made up extra charges and when asked for proof had nothing. Again no call backs or nothing and after a month of calling and chasing and lodging a dispute with My Deposits I finally got my deposit back. Not worth the time and effort and would not recommend! Unprofessional and dodgy.

AVOID AT ALL COST Used Urpad to rent a property out and regretted it instantly. They never respond to your questions or queries and promise you call backs but never deliver. They do not care about their tenants at all. Dealt with Shannon who was patronising and seemed to have no clue whatsoever. Was also rude and kept interrupting and could not wait to get off the phone. They also will look for any excuse to retain your deposit so if you do decide to rent through them make sure you take photographic evidence before and after your tenancy. Dealt with David to get my deposit back and he made up extra charges and when asked for proof had nothing. Again no call backs or nothing and after a month of calling and chasing and lodging a dispute with My Deposits I finally got my deposit back. Not worth the time and effort and would not recommend! Unprofessional and dodgy.

I rented a property trough Urpad for over three years. Now that I have moved out and they should be giving my deposit back, it has become impossible to contact them, especially Tim Ellis who don't answer his phone or reply emails giving me the impression that they did not use the deposit scheme they should have and probably trying to keep the money. Really bad service, so recommend to avoid and if you have to deal with them make sure that you are covered because they are dodgy

Ian at Urpad has been brilliant through the course of our house purchase in Topsham. Always friendly and very professional.

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They dont care about the tenants requests and avoid taking phone calls, you end up leaving voice mails with no outcome.Please stay away from this agency.I am currently tenant with them.