Been ordering monthly now and not once did we have an issue. That kind of consistency makes my job easier. I don’t want drama — I want good sugar, fast. And that’s what they deliver.

Support staff is actually pleasant to talk to – which is rare. I’ve dealt with so many grumpy reps in this industry. Illovo’s team sounds like they enjoy their jobs. Makes me wanna support them more.

Had a few doubts when I first placed the order, especially with how much we needed (120 tons!). But the whole thing went way smoother than expected. From confirmation to delivery, Illovo kept me in the loop. Got it all 2 weeks ahead of schedule. That kind of service really stands out. 🙌

Our team noticed fewer clumps and less waste since switching to Illovo. The sugar pours cleanly and behaves consistently in baking. Seems like a small thing, but it adds up when you're making hundreds of pastries a day.

Had an urgent client request for a product change, and we had to swap sugar types. Illovo handled the switch within hours and adjusted the invoice instantly. We still met our deadline — they saved us from losing a customer.

Had one misprinted invoice, and it was fixed before I even noticed. Respect.

Honestly, the way their sugar dissolves makes my drinks way smoother. Customers noticed too.

Had a question about kosher certification and they didn’t brush it off — they sent full documentation, explained everything, and even offered samples of two sugar types. Felt taken seriously, which matters.

We work with diabetic-friendly desserts, and I needed exact specs on sucrose levels. Illovo actually put me on with a tech specialist who explained everything in real terms. No fluff. That’s expertise.

I’ve dealt with so many suppliers who overpromise and underdeliver. Illovo actually did the opposite — they underpromised and overdelivered. Everything from order confirmation to the pallet drop-off was smooth. That kind of consistency builds trust fast.

The first thing my warehouse guys said? "This sugar’s packed better than anything else we get!" 😂 Makes unloading way less painful.

Quick shoutout to the Illovo team – especially Veronika. She didn’t rush me when I wasn’t sure what type of sugar we needed. Talked me through the options like I was a friend, not just a customer. And yeah, the sugar? Spot on for our baking needs!

One of our jumbo bags had a broken seal and some of the sugar was spilling in the truck. Not the end of the world, but I called anyway. They apologized and gave a discount without hesitation. Honestly, I didn't expect that level of care.

Found Illovo Sugar through a supplier group on Facebook. Took a chance and so glad I did. Better communication and product than half the big names out there!

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