A mixed bag here..excuse the pun. I will start with the bags themselves. I purchased two versions of the Musette, one in waxed canvas, the other in waxed leather. Both black. In truth, the waxed canvas should have gone straight back. A good vegan option perhaps, but not for this money. I personally found it cheap looking, clammy and unwieldy in an easily creased way. I foolishly kept it, regretted it and subsequently ordered the waxed leather model. This is another story. A magnificent one. The detail on both bags is first class, but the leather version is larger, heavier and the leather wonderfully thick, a class act. The contrasting strap is an elegant touch. Whereas the waxed canvas is not worth its price tag, this one is astonishingly good value. Ten out of ten... As regards customer service, the second bag was delayed with the free postal service and there was a tussle of sorts with an email communication in which I admit to being rather impatient and panicky regarding the whereabouts of the delayed order. As such, I can partially justify and ignore the manner of Mr. Thierry who suffered my complaints. I would however recommend that Bleu de Chauffe be more forthcoming with information on company policy, if requested, when things do go amiss. So room for improvement as far as customer service is concerned. Finally, there was the issue of installments through PayPal. On both occasions I ticked a box offering four installments but ended up paying in full. Why?? This definitely needs fixing. So, mixed bag indeed but the fisherman's musette in waxed leather is a truly wonderful thing. Leather goods from this site are of an extremely high standard and the designs lovely. If you don't live in France, opt for the express option for shipping to avoid frustrating delays.

J'ai acheté il y a 6 jours un sac j'ai bien reçu la facture exetera et depuis aucune nouvelle j'ai envoyé deux mails hier et aujourd'hui j'essaie de les avoir au téléphone mais visiblement ils ont des horaires très très administratifs je ne sais pas si je serai déçu par le produit mais je suis extrêmement déçu par l'expérience client ce qui consiste à aller de la commande à la réception

I really love their creations, it's pure art!

Fantastic service…leather bag absolutely stunning!! 2 nd time I have bought from this company in France…products are amazing and the service is excellent…highly recommended!! Thankyouuu

Un seul mot : MA GNI FIQUE !!!!!! On porte du savoir faire, savoir être, du terroir, de la grande qualité, de la passion, du durable, du beau, du pratique....

Excellent service !! Very fast delivery....gorgeous product, really pleased, 100% Recommended...thanks axel

EDIT: So after I wrote them an email detailing the problems below, the owner(?) directly got in touch with me and they sent me a replacement which seems to be of better quality. We will see. So the service is not as bad as it seems but they do have quality control issues they need to tackle. ORIGINAL REVIEW: I bought a Zeppo Business Bag for 430 Euros and absolutely regret it. The quality is really poor and far from any craftsmanship. Some seams are odd and as another reviewer has already pointed out, the finishing is really rough. After two months, the seam at the zipper got loose and the zipper itself broke. Their customer service is almost nonexistent (you need to figure out how to directly contact the owner) and when you get a reply, it’s arrogant. I sent the product in at my own expenses and got it back real quick (I give them that) but still partly broke and hardly repaired. No excuse or any message, of course. All in all an immense disappointment. AVOID AT ALL COST

I ordered a bag from them and they said I would receive it in 14 days. It’s been 3 weeks and still haven’t received it. After following up with them through email, they only replied once and stopped replying when I said I didn’t receive any shipping tracking details. I asked for a refund if I don’t receive the bag and they didn’t reply. I paid almost $500 and haven’t received anything, I was basically scammed out of my money.

Excellent service !! Very fast delivery....gorgeous product, really pleased, 100% Recommended...thanks, John, u.k

Merci à Laure pour ce magnifique sac ! Super qualité, il est génial :)

Très bonne expérience avec Bleu de Chauffe. Un service client très réactif même en cette période de Noël. La qualité du sac est irréprochable, belle facture avec des lignes intemporelles. Je ne dépose jamais d'avis mais là je ne peux que féliciter le travail que ce soit au suivi client ou à la fabrication ( Bravo Heloïse!) Continuez comme cela et un grand merci

« J'ai acheté la Diane S en miel, elle est super mignonne, de très bonne facture et se marie très bien aux couleurs de l'automne ! Et le tout made in France et en cuir tanné végétal, j'adore ! »

Je viens de recevoir mon cabas Bazar et j’en suis ravie ! Quelle efficacité et quel beau travail vous faites là. Soyez certains que je parlerai de vous à mes connaissances.

Très satisfait de mon sac business Folder, je l’utilise tous les jours. Une pièce résistante et un cuir épais, je vous le recommande hautement.

Merci et félicitation à Catherine qui a façonné mon sac postier...le cuir est magnifique...je suis fière et très heureuse de mon acquisition...j'avais déjà le sac cabas que j'adore !

La semaine dernière, j'ai reçu mon Irving : il est sublime ! J'adore ! Merci beaucoup !

J'ai acheté l'un des sacs postier lorsque j'étais à Paris il y a 5 ans. Il est toujours aussi beau, le cuir a vieillit et s'est patiné, avec un peut d’entretient il est presque comme neuf !

I just received a Zeppo Business Bag in blue. It is a beautifully crafted, and the details are just unique. I couldn't imagine the bag being as practical as it is. There are various compartments which are very handy, and the amount of space in such a compact good-looking bag is just unbelievable. The leather- as expected-is top quality, I haven't really seen anything comparable for close to this price- a nice mix of rugged durable leathers where required, and soft supple high quality veg-tanned full grain elsewhere. Other than that, delivery was very quick (Express) and the customer service was very quick and professional for a small company. Snap them up whilst you can, I guess these bags will be more expensive in a year or two.

Bonjour, client depuis de nombreuses années et détenteur d’un nombre important de vos produits tous magnifiques, je ne peux que vous remercier pour le suivi que vous apportez à vos clients, votre réactivité et, le souhait de les satisfaire, ce que notre échange de ce jour illustre parfaitement. Fidèle à votre marque, je suis fier d’en être à mon faible niveau, un représentant.

Purchased one black leather and one tan leather satchel. They look lovely BUT I have had to do so much work to them even before using them: 1. I've had to bevel edge the flesh side of the shoulder straps as the edges were sharp and scratching me 2. The tan bag leeches colour really badly if you have even slightly sweaty or wet hands (to the extent my hands have turned orange). I have coated the bags internally and externally with multiple layers of saddle soap, collonil gel and collonil waterstop. The lining is still leeching.. 3. The interior of the bags sheds lots of fibre. I will have to coat them with Tokonil finishing gum and work the leather with a tool to fix the fibres Seriously for expensive bags them seem to be very unfinished. I considered dumping the bags but I've spent so much money on them it's a joke. Probably best to avoid - I will go British made next time!