Excellent customer service. Contacted the team explaining a secateur issue and had a new pair sent out immediately. So glad I got these lovely tools for my big birthday, it's luxury gardening with them.

I am part of a small volunteer group making improvements to a local park. We have a number of Burgon & Ball tools which all do good service. One of our rakes broke. B&B replaced it without any hesitation despite it being well over three years old and without our being able to produce proof of purchase after that long. Good tools and excellent service.

A tine snapped off my 3 year old digging fork last week. I emailed some photos of the problem and received a new fork by courier just 2 days later. What brilliant customer service.

Some years ago i bought a border fork which has been in regular use, a favourite tool. When it broke recently I emailed some photos of it to B & B who without quibble sent a replacement, received the following day. Very pleased with their response.

Bought a spade about 4-6 months ago & over the weekend the blade bent, annoying as I didn't have a receipt anymore & not bought directly. However customer service has been excellent and a replacement was on its way to me in a matter of hours.

Very quick reply to customer complaint. Product replaced without question. Delivery within a few days. Superb service from this company.

Excellent tools, fast delivery and when I managed to lose a little spring a year after buying my footrot shears they kindly provided replacement springs - top customer care :)

My B&B rake got damaged and without any quibble I was informed that it would be replaced. Excellent service from an excellent company. In these throwaway days of mass production and low quality, thank Goodness firms like B&B are still here. I shall definitely continue to purchase their high quality goods.

I received a trowel set as a gift but unfortunately one item was missing. I received an immediate email response from Nancy, Sales Administrator, and a replacement set was sent out without delay. A shame that an initial packing error had been made, but I was pleased with the customer service to rectify it.

I had a digging fork and the tines had bent badly. Despite the fact that I could not recall where I originally bought the fork, B&B kindly replaced it under their terms of guarantee. The replacement was delivered to my door within a few days. Very good service, I would say.

The process of replacing a faulty item bought a few months ago was dealt with in a professional, expeditious and friendly manner. A pleasure to do business with.

Excellent company minor fault with garden spade replaced straight away no problem

I inherited my old loppers from my grandfather. They were 50-60 years old. But, the handles were bent and the blades dull. I therefore took the decision to treat myself to replacements from B&B’s National Trust range. Today, I had cause to use them for the first time. The handle snapped in half. On inspection the wood is of low-density and the design sees fastening bolts further weakening the handles. It’s no surprise that this item failed. I’m so dissapointed and now regretting throwing my grandfather’s trusty loppers away. I hope that B&B honour their lifetime warranty and make things right! 13/01/2025 - Update. B&B has responded and we are negotiating a resolution/replacement. Their customer services seems good, however I would recommend avoiding their wooden handled loppers for the reasons stated above. I'll provide further update and may adjust the star rating when we reach a conclusion.

Fantastic customer service - an instantaneous response to my query followed by sending me the spare parts I needed for free! Thank you, Nancy, for your help.

The small ground breaker spade is well designed and practical, particularly good for both slicing turf or digging deeper into stonier ground than a straight bladed spade might manage. The shaft of one of ours unfortunately snapped under strain so I put the lifetime guarantee to the test. Burgon & Ball passed that with good grace and great speed. A replacement is on its way and I’m impressed.

Hi B&B, Thank you for your gifting ideas. Perfect gifts for those who live far away on this earth. We received this lovely thank you response and picture for the gift. “Gifts at work- fit perfectly every season - every plant and flower! Love diggin’ ! Thank you 🙏 🌹”

I bought a border spade 5 years ago and there must have been a weakness in the metal section as it sheared off. I contacted B and B via email and within 3 days the spade had been replaced. Will definitely recommend Burgon and Ball to all my friends. Their service couldn't be faulted.

I had the misfortune to break the blade of a daisy grubber which has seen many years service. I emailed B+B and within 12 hours a new one was on its way. Very quickly resolved and Nancy is a credit to you. Great tools, nice to work with, a quality British product and fantastic customer service

Nancy was incredibly helpful when my parcel did not arrive for my Nan’s birthday. She replied very quickly to my email and sent a replacement of my order straight away with a new courier which arrived safely! My Nan was very happy thank you!!

My experience with Burgon & Ball brought me back to an earlier time in the best way. Personal, caring, and efficient. Nancy helped me with a special gift that required a staggering amount of additional help. I am so excited to have this item and grateful for all of the kindness and support!