I ordered this product ages ago, still not received anything and waiting to hear from their customer services dept! I won't hold my breathe!

I went against my instincts and ordered the Magic Wipe even though I had read the awful customer reviews, and I’m still waiting for them to arrive, still waiting for customer service to reply to me and my order is ‘not found’ when I track it. I would urge anyone please do not to proceed!

I ordered my magic wipe 2 weeks ago. After 1 week I sent a query re delivery. They claimed to have delivered to the wrong address which was a lie … I know who lives at the address they claimed to deliver to. Since then I’ve had an email saying it’s on its way but wasn’t able to track the item and have not received it. I think this is a scam. Very disappointed 😢

I always loved their products but my last order never arrived. I have been told it has been sent to the wrong delivery address provided. The name and address is unknown to me and in Australia. Online in the UK. Customer services advise me they can resend me them if I order again and they will give me a 50% discount. Why would I want to pay again for £65 of goods I have never received. I can accept errors happen. What I can’t accept is myself being asked to pay again for goods I’ve never received that have been sent to an address I have never heard of that I definitely didn’t provide. I should get my whole order sent to me or a full refund. Neither of which are being offered and all my emails are now being ignored. I am so disappointed Update as requested My order number is #48684

I ordered in May 24, for various reasons I forgot about it until they contacted me about issues. Nowhere on their email did it state they were contacting me from Magic Wipe, just the email address itself, so I didn't know if it was a dodgy email. Anyway, assurances of my order to be sent out (November), nothing, I emailed in January, lots of apologies again, assurance of order sent out, emailed again in January (apologies blah, blah) February - abject apologies, systems error, order should be with me in a week.... 3 days yet for them to manage that! Personally I am going for a year anniversary!!! What a total and complete shower they are. I have already sent the order number but here it is again #8940. It was apparently awaiting clearance in customs in Germany on 18th Feb, tracking number expected 2-3 days, delivery in a week. Naturally I have received neither. I would like a refund, but don't trust them with my details again as they lost my order number and address last year some time I no longer trust them with my bank details.

All good. Thank you.

I love the wipes - just want to say that up front. I liked them so much after my first order that I went on to order others. The kitchen wipes are ok but not that great, and then I placed another order in December 24 which they claimed to have delivered beginning of January but it simply was not delivered! I have told them this now about a dozen times and they simply are not responding!! Their so called 'customer service' is totally hopeless and have completely ignored my requests to either send out what was ordered again(?) or refund. They are ignoring me now I think! My advice, find an alternative supplier.

I only give this product 3 stars because there were issues with delivery and initially customer service. This was rectified after some time and I did receive the product. I give the Product 5 stars, excellent at absorbing water and cuts cleaning time in half. I recommend this product.

Excellent product no streaks

They do not respond to emails, I have tried to reach out 3 times now in order to make a return and online they have no information as to HOW to process or where to return it?! And when I emailed, I am being completely ignored! I found the same similar wipes so much cheaper. Now it’s gone over the 30 day window and they will probably say you can’t return it now, thats if they even reply.

Having major problems with my order. Still not delivered and tracking not updated. Have sent several emails with no response from the company. All I receive is emails asking me to review my purchase. Very disappointing and currently over £30 out of pocket. ORDER NO. #45822 My problem has now been resolved, company say they were having issues with their emails, my package was resent and 50% of my payment refunded. Happier than I was but still unsure about ordering direct from them again,

I am editing my initial review. I can confirm that this is not a scam company. Magic Wipe have been in touch and apologised for the delay with my order. They have taken the time to explain what drove the delay, as well as the lack of communication via the support system on their website. This support system has now been fixed. The customer services team have been incredibly helpful and my order has now been delivered. The products themselves were undamaged and as expected. As expected as a product that are brilliant to use.

I have not received my order and have had no response from their support team following my emails. They were able to respond to my review on Trust pilot in 2 days though 🤔. My details and order number have been sent to your support email, you have my name I'm sure you'll find it if you could look.

The wipes are 5 stars (I’ve got 7 of them now) that I use all over the house. They are brilliant on my shower doors/mirrors etc & they make my cars look like they have been professionally cleaned. These wipes are 100% worth buying. But, the delivery & communication, this time, wasn’t good. This is why I’ve only given 3 stars as a rating.

Ordered 14 January order number won’t track. Company will not reply to emails. To Magic Wipe Can you please tell me when I will get my order as won’t track in your system Order #47633. UPDATED 02/02/2025 Order arrived and an apology for no communication. Muriel

I absolutely love these cloths! They make cleaning so much easier, leaving my mirrors and windows spotless. Highly recommend to everyone

Ordered mine earl January still waiting no response from e mails beware this is a scam

Would have given no star but not possible. Order finally arrived this morning, has taken weeks and many emails. 5 cloths for £25! They look nothing like the images on the site. Thin, small, and really poor quality. No label stating bamboo or laundry instructions. I imagine no label info means they aren’t breaking the Law???They are not as described or advertised. Not fit for purpose. I ordered as an environmently friendly alternative to microfibre. That’s exactly what they look and feel like. DO NOT ORDER. Absolute rubbish.

Ordered 2nd Jan -no cloths yet -tracking not updated since 9th Jan when stated on way! Have emailed daily and no response to date. Cloths have been paid for! Very disappointed ☹️ Update - cloths have been received now and contact from Magicwipe to apologise and explain circumstances for lack of communication and delayed delivery. This was my second order as I was so impressed with the cloths - I am happy complaint has now been resolved and also happy to recommend these products as they are excellent.

Ordered cloths on 2 January. No update yet. Money taken. Sent 3 emails now and have been ignored. Evri status has said since 2nd January that they are still waiting on my order to be sent to them. Terrible company and zero customer service.