Bought a bag for my daughter as her Wedding Day gift with her new initials on. She was delighted as her LRM bag us a favourite. This time I bought a navy mock Croc finish. So gorgeous and she loved it!

Strap broken, impossible to repair, as they have put a piece of leather over screw, was told they will do nothing about it, as purchased for a gift 6 months ago, and their policy is no refunds or replacements, after 6 months, and they do not carry out repairs. Quality of bags for that price are poor. Not fit for purpose and shocking customer service. Do not buy from this firm!

Great bag, great quality, good customer service, at an affordable price. What more do you need. I now have 5 bags and I have brought about 3 for presents too. They make a great gift xxx

I’ve written my experience on here already but my review seems to have been removed. Awful customer service as others have mentioned. Quality of the leather is awful that the front of the bag was badly scratched so sent it back for repair. They did repair the bag some of the damage but still there, which I had accepted. Once the second time when the bag was sent out to me did I check inside the bag as I hadn’t even looked inside or removed the stuffing. It as then I had notice the damage inside so informed the company as they were two large slash marks. I contacted them immediately was told it was out of the 7 days warranty, but under The consumers rights act 2015, I have the right to return as the bag was sold to me as damaged which wasn’t notified to me. I informed the company but they had the right to accuse me of doing it. Disputing this and trying to get money back

Love the quality of LRM bags. I just ordered two new ones for Christmas the Lola Tote and Loki. Having just become a Mum I wanted bigger bags so I can pack all the essentials. Lola tote is so spacious, really soft leather & looks fab. The Loki is great if you’re looking for a cross body bag that is stylish but fits so much…perfect for day or night. Love the personalisation & the service is always excellent. Will definitely be ordering more!

Lovely company and BEAUTIFUL bags - I have both the Loki in gold and the Lola in tan- I use the Lola every day for work and it fits EVERYTHING - and the Loki at the weekends. I get lots of compliments - I think they are a really reasonable price for genuine leather bags - I bought three as Christmas gifts.

I now have two gorgeous LRM bags, the green Lucia, which I bought for myself and the gold Loki, which I got given for Christmas! The only problem is I can see myself getting more!! The gold leather is the perfect colour, exactly what I was looking for. Metallic but not too shiny. I am thrilled with them both!

I have purchased 2 bags from LRM so far and I honestly love them both so much. The quality of the both are fantastic and I love the styles. I especially love my name embossed on them and I feel like it adds a classy and personal touch to them. Overall my experience with LRM has been amazing and I will definitely be purchasing more in the future!

I love both my LRM bags, top quality, a lovely personalised finish and really good customer service. Such a good range too, I’ll definitely be ordering more. Lucy

I have only had great experiences with LRM I have 6 of their bags quality is great really nice leather and customer service is fab! Will be looking for my next one soon to add to my collection!

Appealing company, bag completely different colour as photos showing bright orange, bag comes in burnt orange m/ rust. Will take no responsibility and then ghost you and block you. I will be seeking out legal support. I will not be treated like this and it seems many others. They then block you on all social media. Name and shame them. Not a nice company at all. Seemingly lots of unsatisfied customers who they conveniently ghost, morals. Business practice don’t touch them with a barge poll!

Loved the bag so much I bought 3 others in a different colour , extended to gifts for family and friends and bought different kinds ! After 19 months the tassle fell off and the strap stitching snapped ( in the middle of a shopping centre thank god my partner caught it) I contacted lrm and they said nothing they can do take it to a cobbler and I can pay to fix it ! At £80 per bag and the hundreds I have spent I expected more than that length of time out of it ! They have lost a faithful and regular customer , I would not purchase from them

Shocking customer service. Ordered a bag with initials. The bag was lovely but initials very tacky, apparently I can’t remove the initials and because I personalized I can’t return it. It’s a shame because the bag is perfect

Ordered a gold mini chain clutch as it looked pretty. Paid for the item + postage. What arrived was a very thin and flimsy bag which looked like it had been cut out of thin material, folded and stapled together (I'll try add some photos) there were large gaps at the bag fastening where you would lose your belongings as they would slip straight out. The edges were fraid and poorly finished, the fastening of the bag relied on you folding a strip on material through a loop however the material would be very easy to scar due to being so thin. All in no but it was a nice colour. Very disappointed with the being asked to pay for a return. I'm surprised as it had looked nice but definitely not functional or good quality.

I am honestly upset. I bought a beautiful bag and purse from LRM. Unfortunately after less than 2 mnths the monogramming came off the front of my bag so I contacted and originally was given helpful info that if I just returned the bag they would reoplace it. Great! Even though I stated clearly in the email and also wrote on a piece of paper that the monogram was to be the same again on the new bag and in gold again, I was sent a replacement bag with two completely different letters on it. When I contacted to say I wasn't happy seeing as I'd spent over £140 originally with this company i was met with the answer of "well I can see where they've gone wrong, just human error, resend the bag to us and we'll send another." How this could have been a 'simple error' is beyond me as I could not have written it any clearer. I've then had to wait another week to get another bag sent out, to which they have decided to send to a DIFFERENT ADDRESS down my road. Honestly on the brink of tears and I have emailed again to complain and all I got met with was "go to number 35 on your road and it will be there." NOT EVEN AN APOLOGY?! Honestly baffled by this. The level of customer service is clearly just not there. Theres also not even someone to call. I feel genuinely upset with this. I can't understand how a company can be so rude and uncaring!