There were some good things, but also a fair share of frustrating moments. I wouldn't say it was terrible, but I expected more.

Great experience with this company. Fast shipping and authentic new product. Customer service was very helpful and responsive with all of my questions.

I never received the items in my order, no shipping email or tracking information and never got a response from customer service when I reached out

This sweater arrived during the coldest day of the year. Literally changed into it at the door while the delivery guy was probably judging me.

Had a standoff with my cat who claimed the Fendi box as her new bed before I could even open it. The bow is now her favorite toy.

Face cream arrived same day my old one squeezed its last drop. If that's not the universe aligning, I don't know what is.

This clutch fits my phone, keys, lipstick, AND snacks. I repeat: AND SNACKS. The delivery was so fast I didn't even have time to get impatient.

Mom's birthday gift got here so fast I actually had to hide it for two weeks. Hardest secret I've ever kept.

Door bell rang at 7am with my first designer bag. Pretty sure I scared the delivery guy with my excited shrieking.

Caught the delivery guy trying to ninja-leave my Gucci scarf at the door. Ended up chatting about how his wife loves the same brand. Small world!

This crossbody survived its first grocery run with my toddler. The delivery guy found us having a dance party on the porch waiting for it.

Needed to swap sizes and the new ones arrived before I could even ship the old ones back. Some kind of delivery magic happening here.

Great customer service and fast shipping.

These bracelets jingle when I walk and make me feel like a Christmas elf with style. Delivery guy said he could hear me coming down the hall.

These pearl earrings literally arrived while I was having a panic attack about my sister's wedding accessories. Talk about perfect timing! The FedEx guy got a high five.

Never thought I'd be that person tracking my package every 5 minutes, but here we are. Worth the obsessive refreshing though - these sunnies are perfect.

Ordered during my midnight shopping spree and somehow it arrived before my morning coffee the next day. The delivery guy probably thought I was crazy doing my happy dance in PJs.

This wallet has officially retired my old ratty one that was held together by hopes and dreams. Got here in 2 days flat, wrapped like it was meant for royalty.

Good customer service

Whoever is running this company, BRAVO!! They know Customer Service. My order was late, and they emailed me updates any chance they could letting me know what was going on. Full transparency. And Sent me a gift for being patient. And I’m blown away! The gift was another bag!!! I have bought by Nordstrom, Bergdoff, Nieman, Saks, Farfetch. Not to mention from the actual brands such as Dior, Saint Laurent and Celine. This company surpassed them all in communication and providing the best service. I will continue to purchase from them and tell my other friends. Thank you Ellie Belle!