On receiving my order I found it to be gold plated instead of sterling silver. After many emails I returned the item as I had received it. A month later I received the replacement but with no wood shavings, just taped closed in a cardboard box with the order number printed on the tape. Why wasn't it presented in the same manner as the original order? At least the item was as I had ordered it as it will be a very special gift for my granddaughter.

My wife bought me a leather bracelet as a birthday present. When l opened it part of the leather had frayed and a strand had broken completely. Despite sending emails along with photos attached of the damaged product we’ve heard absolutely nothing. No communication from Silvery at all. Seems that they’re ok with sending faulty products and then ignoring communication from customers. Pretty poor.

Product they sent me was much better than what I expected. I’ll repeat. Thank you so much.

Very quick prompt service.Kept me informed of product progress and when it was shipped.

The rings fit perfectly and the engraving is good, initially i was not happy with my keepsake rings as the engraving was not exactly what i envisioned but after going backwards and forwards with a small fee the rings were remade and are great.

Timely response and delivery

The product was good quality and value for money. It delivered within the stated timeframe.

Great communication, engraving and delivery was prompt, and I love the cuff links we purchased as a special gift.

Order details were confirmed by email

The web portal for placing my order for a customised necklace was very easy to navigate and my necklace arrived within four days. I appreciated the frequent communication and updates about my necklace too which included the name of the jeweler. When the necklace arrived I was so impressed with the quality. I would definitely shop here again.

Great product and value, good communication but over promised the dispatch speed slightly. It was especially important for me and while delivery was as quick as expected, it was a full five business days for dispatch. Perhaps it was a busy period.

Item nothing like pictured. Was meant to be a memorial piece for my son, bitterly disappointed as I can’t read his name let alone see his name. Contacted them but tried to justify by sending images. Means nothing to me and will never wear it. Highly recommend not to buy generations necklace for that reason.

I was surprised by the quality of the ring , as the design was an intricate design. The ring and overall experience was great , I’m very impressed.

Good quality, efficient delivery and nice gift packing

I was very happy with the overall service of this company. I ordered my granddaughter a ring that was engraved it was beautiful. They kept me informed through the whole process and it came very quickly. I wanted a bigger size and sent an email to them which was acted on straight away. I would definitely order from this company again.

So impressed with the fantastic customer service. My jewellery piece was made quickly and delivered. I received emails right through the process which was great. My jewellery for my granddaughter is beautiful and presented in a lovely box with a cleaning cloth. Will definitely buy again from Silvery.

Great website, product, excellent communication and item delivered just as promised.

such amazing quality and was shipped very quickly !!

Exactly what I wanted. Beautifully made and with a choice of necklace length made it perfect. Very affordable and delivery was quick.

Very good quality and quick delivery after it was made