I advise to work with Vatfree. They helped us too much since starting of our request. They followed our request and updated us each time. Next time,i will work again with them

February 20th, 2025 Process went with little effort from my part. I don't know how much work Vatfree contributed exactly but I do know way way more than my little part.  Also, I had 2 telephone conversations with your staff. They were professional but also very friendly. They answered all my questions without hesitation. So very knowledgeable staff. Money was transfered the same day I placed the request. I know I will not deal with any other company in the future. I'm grateful and again, thank you very much. 

Deze partij weet waar ze het over hebben. Wij hebben er meerdere keren gebruik gemaakt en altijd meer teruggekregen dan van andere partijen. Als er problemen ontstaan is de helpdesk accuraat en vlot, let er wel op dat de concurrentie groot is en sommige winkels er baat bij hebben met een andere partij (GB) te werken omdat ze daar kickback van ontvangen. Winkel niet bij zulke winkels1

Vatfree is super fast, and no bank transactio fees were deducted (with their main competitor I get deducted transaction fees in addition to the service charge) and their responsiveness via email is second to none, friendly, and they clearly read the questions. I wish I could use them more, like in Spain

Although this has been a little drawn out, Anne has restored faith in the system & updated me with the progress...well done Anne.

Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient i.e. hassle-free, everything digital and no extra paperwork by post required. The only thing needed for VAT-refund: receipt with VAT from a Store with stamp at Customs. Done! E.g. no other extra separate VAT paper forms to fill in and to send by post. Customer service: excellent; fast, helpful, knowledgeable.

Process and experience was good. Commission rates are not. I was able to receive a refund of 110€ on a purchase with a VAT of 179€. It's still better than nothing but I think it's excessive.

Everything is simple and can do it online

Efficient, fast, and simple to use. A bit expensive fee.

Still waiting for the 2 & 3rd refund. All not real impressed with the fees you take. I understand you the lowest but why do you feel you need to take any monies. It’s my money I paid the tax on and you’re taking my money. Not sure I understand the reasoning. It should be a minimal amount especially if it’s dependent on the retailers

Service is good . Payment is fast. Only issue is finding the shop name as I have to scroll through the list and sometimes the name and address is different. Like the same name is of different address block number on the Vatfree listing. Of the same address has a different shop name. In the end I went for shop name to submit

Smooth, easy and quick

Fast, reliable

Very simple process and there were no lines at the counter at the airiport.

processing are so easy and fast.

thanks for quick reply

The app was easy to navigate and the instructions on how to go through the process were straightforward

FAST REFUND AND NO TRICKS

easy online acces

The procedure was seem less and easy to follow!!!