J’ai acheté une paire de On cloudsurfer next en septembre, après plus de 600km aux pieds, je dois dire que c’est une excellente paire de chaussure, confortable, dynamique, je trouve que c’est une paire polyvalente et vraiment agréable à porter. Bien que le prix soit élevé, je ne regrette en rien mon achat et je viens de faire l’acquisition de la cloudsurfer trail qui est vraiment dans le même ADN (pour la trail, confort, mais limite dans les sections très boueuse, elle a tendance à glisser). Je n’ai pas la vision sur toutes leurs chaussures, mais je suis très satisfait de ma surfer Next.

Jetzt ist Schluss. Meine Tochter hat 4, meine Frau 3 und ich auch 3 Paar on running. 1 Paar meiner Tochter und 2 Paar meiner Frau sind schon aufgerissen (seitlich bei der kleinen Zehe). Meine Nachbarn haben ähnliche Probleme mit diesem Junk Schuh. Für diesen Preis erwarte ich mir mehr Qualität. Auf jeden Fall wird keiner mehr gekauft, nicht weiterzuempfehlen.

Cloud 5 der zweite on Schuh der mich nach wenigen Einsätzen im stich lässt. Zudem das er bei jedem Schritt raschelt löst sich nun nach etwa 20km Spaziergang die Sohle am Fersen beginnend ab. Für mich steht der Preis von über 200.- in keinem Verhältnis zur Leistung.

I ordered a pair of shoes and they were recorded as delivered but never arrived. I was told I had to fill in a form for an investigation to be launched. Very much making their problem my problem

Ich habe zweimal schuhe des Herstellers gekauft. Kein paar hielt länger als 1 Jahr. Nie wieder. Ich habe eine sehr gute Alternative gefunden. Engelbert Strauß

I tried to pay with both the gift card and my credit card, but the split payment didn’t work at all, and it charged only my credit card with the full amount. After two days of emailing back and forth and sending screenshots, I still haven’t received any meaningful response from customer support. I ended up wasting way more time than this issue was worth and still got no solution. Totally unacceptable. I will not be shopping with On again.

I bought my first pair ON shoes and really liked the style. I’ve only worn them about 10 times and they have started to squeak when I walk, so loudly that it’s embarrassing to wear them. Customer service was useless - they suggested I try walking on different surfaces. What does that even mean? I only wear them in my house on a carpet? They are not fit for purpose and at £150 for them it’s an utter disgrace, they are not fit for purpose and I've only had them for under three weeks! Now I have a nearly new pair of shoes that can’t be worn anymore.

Ordered a pair of shoes the shoes ripped with little wear on claim to have a 1 year warranty but I put my warranty claim in they just declined it with no explanation and have not responded to my email very bad customer service and very bad quality shoes and overpriced would not recommend at all

On two separate orders, I've dealt with the squeakiest shoes I've ever owned (they refused to help because too long had passed between purchase and the time I reached out -- but it was a problem from the start). And then I had a return, with two pairs of shoes returned in the same package. One was refunded relatively quickly, the other, I've been waiting more than a month for. They keep telling me, despite multiple times reaching out, that it's in process. But why would that be, if they came in the same package together? On top of that, I tried to use a promo code on the order, which should have worked but didn't. So I ordered anyway, then reached out to customer service to have them refund the difference. They refused, saying I had to receive the shoes, then return them, then re-order a new pair with the promo code. What an incredibly inefficient, and unhelpful company. I've had quite a few of these interactions with them, and none of them have been helpful.

I had high expectations for On shoes, but unfortunately, their customer service completely let me down. I encountered a clear defect in my right shoe, which put uncomfortable pressure on my foot, while the left shoe fit perfectly. I reached out to their support team, hoping for a resolution, but they never addressed my concern. Despite multiple attempts to get help, they failed to provide a solution or even acknowledge the issue properly. For the price and reputation of this brand, I expected much better quality control and customer support. Sadly, this experience has made me reconsider ever purchasing from On again. If you run into a defect, don't expect them to stand behind their product.

While their marketing looks attractive the shoes are cheap garbage. Mine worn out at the toe in less than 6 months, developed an irritating and embarrassing squeaking sound and also ripped at the back inner heel which made them unwearable as it rubbed painfully. On customer service were useless and tried to blame this on how I walk - have you ever heard of being gaslit by a retailer ?? Absolutely bizarre. These must cost less than a dollar to make - do not waste your money

J'ai demande un échange d'une paire de chaussures qui a été livréé à un mauvais point relais, aucune notification, aucune réponse. 6 semaines plus tard on me dit que je n'ai pas droit à un remboursement, car j'aurais dû notififer le service client dans un délai de 21 jours alors que c'est le service client qui doit revenir vers moi et corriger ces erreurs. JAMAIS COMMANDER CHEZ ON CLOUD!!!

Worst customer service experience and client satisfaction. I have been trying to get my refund for more than 1 month and couldn’t get any proper response or solution from the customer service representatives whom I spoke with approximately 10 different customer representatives. I would not recommend online sales from this company.

Just ordered a pair online on Feb 4th and now it has been one week since placing my order and all that is showing on the website is that the order has been received. When I have attempted to use the customer service chatbot, I get nothing. I have ordered several pairs of On shoes from the website. This same issue happened last fall when I tried to buy a pair of shoes for my son. Ultimately, we never received and I had to request a refund. Something is seriously wrong with the inventory system, order fulfillment, and they clearly don't want you to speak to a representative because you can't get one - your only option is a chatbot. At $150 or more a pair, you should expect and you should receive a much better experience. These are the type of issues that cause customers to think twice next time they want to get a pair of shoes. There are better options out there, whether you think so or not.

It’s absolutely impossible to get in touch with a human being through customer service and it took almost a month before they gave me my money back from a refund. As of now, I haven’t even received the refund, but I’m hoping they will. I would recommend nobody to purchase anything from this brand. Worst customer experience ever.

Très réactif, présenté une demande de garantie et le lendemain reçu un bon d’achat de 180€ sans limite de temps. Ça c’est du service ! Félicitations.

Terrible customer service. Cannot find the answer in their FAQ and there is no way to ‘speak’ to a real person to tell you when (or if) your delayed order will arrve. Only a stupid bot that gives you the same answer “ i am here to help you blah blah blah”

I received a pair of the cloudmonsters three weeks ago, from day one the squeak coming from the shoes made me feel like a clown in the circus. No matter the ground type the squeaking continued and got to the stage I wanted to return the shoes. Customer service was contacted and the solution provided was to dry the shoes out and be wary of walking on polished surfaces - these shoes haven't been out of the house which negates the moisture problem and have been tested on several ground types. I wished I had read the reviews before purchasing however this is the first time I've ever been gaslit by a company. The shoes obviously have design defects - just look at the reviews on here, reddit etc.

Ich habe in Cloud 5 gekauft, nach 2 Monaten später waren Löcher im Material. Der Stoff ist extrem dünn an der Seite von der Kleine Zeh!!!! Beide sind kaputt. Keine Kaufempfehlung ! Alle Kollegen haben die selbe Probleme!!

I bought a pair of clouds and in less than a year the front part unglued. When I contacted customer support they said no refund it’s not a manufacturer defect. Ridiculous for the price you pay not worth it!!!