Their customer service was amazing, they helped guide me step by step to buy my wife the most amazing gift. They have such a wealth of knowledge about all types of jewellery and watches, and I felt like such a VIP throughout the whole experience. If you want to buy yourself or a loved one some jewellery or a watch Frost is the only place to go!

Exceptional service all the way

Thanks for the prompt shipment and great FM Rubber strap! Thanks! Philip

The treatment and reception was excellent

Perfect Strap and great comms and delivery. Thank you.

Excellent customer service!

Lovely ring and delivered the next day with a personalised note which was a nice gesture. Excellent service. Highly recommend.

Professional, knowledgeable, and great customer service. Item was as described and delivered as promised and on time.

A wonderful collection, and absolutely unique. I love my investment, Joseph is incredible.

Dino come up trumps yet again bought a Franck muller absolutely fabulous. Service was truly immaculate, the girls were very professional, a big shoutout to Anna the northern star!! Not forgetting Howard on the door 😝

Always a personal touch from Louis

Great company, quick delivery, lovely product

I have purchased a number of items both in store and on line. The product range is great and the service level is as good on line as you would expect it is in Mayfair.

Everything perfect! Thank you very much!

Had a first class experience, customer service at its best a pleasure to do business with. I will be back 😊

The fastest and easiest online shopping

2nd September 2021. Frost of London. Review of Quality of Service. The true value of quality is no more than “A Measure of Goodness”. A meeting of expectations, to exceed that is far less common than we should expect, but just sometimes…... Over a period of several months Frost of London were engaged to supply an item of luxury goods, and despite its official discontinuance, Louis Atkins, Operations Manager of Frost managed to obtain it. The resolve, communication and emails exchanged displayed real traditional values of service, often lacking today. Unfortunately, a failure in the item overseen by the manufacturer, resulted in its return to Frost of London. However, the amazing service continued, and the outcome, instigated and led by Louis Atkins was brought to a quick, professional and amicable conclusion. My review, based upon this specific, individual circumstance is completely unbiased, and I wholly recommend Frost of London, as your one stop luxury goods retailer, and with Louis Atkins at hand to advise and help, you are in exceptionally good hands.

Awesome retailer run by even more awesome personnel. Particular thanks go to Anna and her team who make every visit feel like a special occasion, especially when they bring out the bubbles!

Ana from Frost is absolutely the best, kind and pleasant and very progfesional

I’ve purchased a number of pieces of jewellery with the assistance of Anna Gray - she has been incredible with her suggestions, always considering the person who will receive the pieces Shopping at Frosts is a real pleasure - Anna knows how to treat customers and you leave the store very happy - Anna’s choices and recommendations have never failed to hit the spot - an excellent jewelers and watch store with an exceptional, unusual, range of choices for all budgets - and great service 👍