Kim Renom
Denmark | 21 October 2024Over the summer, I got some screens to make it safe for me to open the windows in my apartment without my cat jumping out. However, within 2 months the materials I’d received stopped sticking to the window properly, making my purchase obsolete. I tried to bring this to the company’s attention and to ask for a refund for the clearly defective product. They tried accusing me of not setting it up properly and then ghosted me when I tried insisting it was a problem with the product itself. I paid way too much for the quality of what I received from them. THIS IS DEFINITELY A SCAM COMPANY! DON*T PURCHASE ANYTHING HERE!
Ditte
Denmark | 21 July 2024The items were send from Thailand, eventhough a danish adress was described at the website! Thus, when I wanted to refund my order, it likewise needed to be send to Thailand - the cost of this shipment would exceed the amount paid for the items as I also need to pay 150DKK to the company. SO in reality, it is not possible to make a refund!
Alex Bedwell
Denmark | 10 September 2021Be wary when you order from this site - delivery may come from Thailand! I ordered from them and the next I heard was that my delivery was at the border and subject to customs import fees of DKK 225, which was half the cost of my order again! The website does explicitly state 'Free Delivery In Denmark' and makes no mention of this. I emailed customer services and complained, and they did refund me the customs charge after a couple of emails back and forth. They explained that they are a global chain and Covid has affected their deliveries. However, the UK has an outlet from this same company and their Trustpilot reviews also complain of this hidden charge. The product arrived as described and although I have not used it yet, it seems exactly as described. I'm happy with how customer services handled my complaint. Just bear in mind that you may have to battle to get your money back when you pay a customs fee at the border!