Trying to apply for a 2 bedroom house to be told because my son doesn't stay 4 night a week I can only have a 1 bedroom, Gentoo penalising single fathers and preventing them from spending quality time with there children

Had two very professional hard working lads Plummer and joiner do repairs over 2 days 16 17 January very polite well mannered excellent standard of work carried out cleaned up after each job keep up the good work and thankyou

Had loft instalion done 2 lads ross and gavin done a great job . Very friendly and polite . My house is going to be warmer now...thanks lads %100 happy with your work....

Foned for my brother as terminally ill and door handle was jamming, I was concerned he would get trapped in living room. He has no family in Sunderland to help. It was called in at 8.35 am all repaired by 12.30 . You have been amazing with him . Thankyou

My toilet was leaking and I rang Gentoo Emergency Line within the hour they were out and the repair was done! Well done Gentoo!

Horrendous housing association, they allow you to be discriminated against just because you aren’t northern and they won’t do anything about it. They block your phone number/hang up on you, they are extremely unprofessional and haven’t got a clue on how to run a housing association. Embarrassing is an understatement, their homes are filled with mould and they do nothing about it just paint over it with white paint. Completely incompetent, avoid at all costs! Would be better off going private! I gave up my tenancy because of how incompetent they were.

I was downgraded to get a bungalow and after a year, anda lot of back and forth of what they wanted me to do before even allowing me to bid on properties and to get housing to sign off on the house. I'm autistic and have some communication and understanding issues and found that they are not getting back even when I got agencies to help me they didn't even communicate with them properly. So now I've been having meltdowns because one person from gentoo says one thing and another person says another, things like you must bid as you'll loose your rating and when I do I get told, NO you can have that bungalow but you still have to bid. I've started getting so confused my health is not improving with this kind of lack of support. I don't think communication is a hard thing but apparently so, my carers councillor is trying hard to keep me positive. I've dated this post one year back as can't date it further back as this has been ongoing

I moved into my property the beginning of 2023 , minor snagging list. We had a leak issue with our downstairs toilet, this problem wasn't delt with straight away due to the plumber not having the correct equipment, this problem wasn't sorted for another week which led to my whole downstairs flooring to lift. Upsetting after paying for the flooring product and installation for it to last 2 month and having to live with horrible flooring for over a year. After back and forth with gentoo they managed to come to an agreement to settle to situation with my flooring. I would like to personally thank Lorri Hagg for being a helpful professional employee for Gentoo for managing to sort this issue out for myself and family. Gentoo tend to have some negative reviews but apart from the flooring situation I have had great experience with Gentoo. Many Thanks Again Lorri for your help Jack Blaydon Bathrooms

I WOULD LIKE TO THANK LUCY FROM GENTOO SUNDERLAND.FOR HER EXELLENT SUPPORT HELP.REGARDING MY HOME IMPROVEMENTS,THE SUPPORT LUCY GAVE IM SO SO GRATEFULL .THIS LADY NEEDS TO BE RECOGNIZED AND PRAISED FOR HER OUTSTANDING EXELLENT SERVICE.I CARNT THANKYOU ENOUGH GENTOO IT WAS A PLEASURE MEETING LUCY SHE WENT ABOVE AND BEYOND With SUPPORTING MY NEEDS WITH HELP WITH HOUSING REPAIRS .ADVICE AND SUPPORT NEEDS,PLEASE ANYONE NEEDS HELP AND SUPPORT ASK FOR LUCY BEAUTIFULL LADY..THANKYOU SO SO MUCH IM OVERWELMD WITH GRATITUDE FOR ALL YOUR SUPPORT THANKYOU LUCY ..M.HENSON XX

I want to thank Gentoo for sending a brick layer who did a good job at my place. His name is Liam ,he is very respectful and he made sure i was happy with the work he has done. I wish all Gentoo workers were like him. Also the roofers who came some months ago,i cant remember their names,they were so good,they had the to explain to me what they were doing and what was causing molds in my house,in a way that i understood. Unlike the ones who came before them.

What an expereince i have never quite known anything like it. The time taken to do repairs and the constant communicationa nd complaints must cost them more time than actually doing the job. I was treated very unfairly on right to buy basically not given the same right as others and told it was my fault i was on a different scheme. This was very disapointing i though Gentoo would have reviewed the complait n its merits admitted their mistakes took some accounatibility and negotatiated a fair agreement, instead i have been ignored, dismissed and not taken seriously. shame because their are many nice people work in Gentoo unsure why their is s many issues with general repairs and maintenace and more so fairness. However the staff who attend are always very well mannered and kind and that make e reluctant to complain - however then i cant take away the misjustice and unequal treatment i have received and although they apologie - they dont negotiate. so basically i have been set back 3 years in securing my own home which is not fair when i alreayd paid 3 years- anyone else would have had right to buy.

I want to go forward with a complaint about how you can offer a family of three a three bed house when they are family of four in a two bedroom house kind regards Angela sean brammer

Been in Gentoo flats for 12 years approx. Where do I start??. Over the years I've received abuse, nasty letters from flat mates, door banging, mind games, being told what to do. In my first one in 2012. Mam wrote a letter on my behalf to the MP. The MP got in contact with Gentoo at Southwick. Upon this, I was invited to a 'meeting'. In this meeting i was interrogated and mildly intimated. Nothing changed at all, despite promises by the so called 'housing officer'! I had to keep diary sheets and logs of the behaviour. I moved to the ashbrooke area in 2015. Below me, I had a nasty man who would send nasty notes and letters. I texted the housing manager constantly. In 2017, Gentoo set up a mediation with 'Unite' services, which didn't help at all! i received more letters due to what was said in this meeting. I moved again. In this flat...... I have been mildly harassed by a bought flat and its occupants. This time, I had to confront them because I'm getting sick and tired of this behaviour. I've begged Gentoo for a bungalow. I'm diagnosed autistic, and nothing has been provided to me. The only things have changed is because I've adapted this behaviour, its been a battled which is not recognized at all. Gentoo quick enough to take every penny from your account and almost harass you! if miss a payment

After six weeks in the property I regret moving. A year on my mental health has suffered due to work needed to be done and no one turning up on arranged date. Damp reported twice and just got appointment for June for the work to be done. Heating doesn't work and I get passed from Switchee to Kensa to Gentoo and nothing sorted. I can't wait to move out of here as no one at Gentoo is bothered. Most residents in this block of flat cannot stand the HC, which says alit.

I didn’t think a company could get away with being this terrible, ignorant, untruthful and incompetent in 2022. A very simple clean up job of one of their disgusting gardens has been ignored for nearly 3 years. Responses have been almost malicious from Gentoo staff almost taunting me. I’ve been nothing but polite and professional, I can only guess this is the overall shoddy attitude of the company and comes from the top down. I feel sorry for anyone that is a tenant and has an issue. Luckily I’m not a tenant, but unfortunately I’m a neighbour of their property. My local neighbourhood is being let down by this company for reasons I can not understand.

Stuggled during the pandemic with mental health and other issues. Gentoo absolutely no help. Expressed multiple times my situation but they did not care. I ended homeless and have struggled for nearly a year to find anywhere to live as you cannot live in sheltered accommodation and work and unable to find somewhere to live with a job due to these people at gentoo. Trying to make a better life for myself and now unable to get that chance due to these 'helpful people' just wanting to make money and not help the people of Sunderland.

Gentoo are a freemason run company. They are involved in the torture, torment and abuse of some tennents whom they believe are easy targets. I know this because of personal experience. I think it is witchcraft that they use to carry out the abuse. Believe me they are evil. Never get involved with Gentoo.

I have been trying to get long standing issues at Benedict Court resolved but Gentoo are just not interested. One Manager accepted the issues needed dealing with but got moved before she could take action. Her successor would not accept promises made. All of the issues are important yet absolutely nothing is being done. We have carpeting in the communal areas and corridors that has been cleaned ONCE in twelve years. It's a disgrace. If I could award nil points I would. Other long standing issues are just totally ignored by Gentoo. We need new management at Gentoo who will actually LISTEN and respond to Residents grievances.

Horrible staff threatening to evict people who have mental health issues. And will not listen to any complaints I have. On the verge of telling them to stuff there flat and go private instead!!

Wouldnt even give a 1 star rating! What do i actually pay my rent for? Repairs dont get done and when they eventually do there bodge jobs like a cowboy builder. Im still waiting for a fence off novemeber last year. All messages are ignored or fobbed off with excuses. All if your face fits with these. Sharp on the phone for rent. Absolute disgrace!