Bob made us feel so welcome when we called in on the off chance to view some boats we saw a a 58 foot semi trad it was due to go on the market that night as soon as we saw it it was the boat for us. when we were in the office we spoke to Glyn who answered all our questions as we were newbies to boating. When we did collect the keys to our boat Glyn us move to our mooring point on mercia marina and explained everything to us. Thanks again to Glyn and bob, any time we speak to any of new and used boats staff they are always willing to help and offer advice

Excellent service yet again to the New Boat Co.Purchased our New Built Collingwood Widebeam May 22.Absolutely Top Marks Service,nothing too much trouble.Big thanks to all Sam,Noel ,Chris,Ian ,and all.Great customer service,a couple of mix ups, but sorted out straight away,very professional from the start.Visited Collingwood Boats throughout the build,all the staff very polite , and great at there jobs.First class service .Beautiful boat,would definetly use The New Boat Co again, also Collingwood.,really efficient and knowledgable Team. Thanks to you all.😁

What a fantastic team of professionals! I would use this company every time. Noel especially. Well done chaps

I purchased a new Aqualine Canterbury 70 foot Widebeam from the New & Used Boat Company in Droitwich. I had a truly excellent experience !! From the very start the service I received from Noel and Sam was first class. Nothing was too much trouble for them and they responded immediately to all of my requests and kept me informed every step of the way. As always with boats there are some teething problems, but Ian has been excellent in resolving these issues for me. I absolutely love the boat and I would not hesitate to recommend The New & Used Boat Company

A great experience working with New and Used. As a first time seller through this company I was very pleased with the help I received. Throughout the whole process I was informed, supported and had clear and frequent communications putting me at ease. 5 *

I have bought a boat from New and Used and sold a boat with. Each time the process was effortless and professional. I would highly recommend this company

Bought my barge off them recently and the service was 2nd to none including the after service. Plus very knowledgeable and friendly staff

We purchased our Collingwood Widebeam through N&U boats in 2020, assuming that having a broker would ensure what you would expect from a good 'project manager'. We are extremely happy with our Collingwood 70' x 12'3" WB BUT this is down to the fact that we visited the build almost weekly, picked up on and discussed any potential issues, errors or amendments with the builders (these are/can be a normal part of any build, be it a boat or a house, but were missed by New & Used and would have been problematic further down the line if not picked up on by ourselves). Some examples: - incorrect RAL colour used on the gunnel - NOT noticed by N&U even though clearly specified in the details listed by them. - the kitchen unit option that N&U gave us and that we subsequently chose was then changed as, apparently, they had given us an option that was too expensive for them! In my humble opinion, their mistake should have been honoured. - they tried to fit a substandard floor that we spotted and rectified, again due to us visiting and checking. As mentioned, our Collingwood build is great but we still have on-going outstanding issues with some paint work (2.5 years down the line) and all follow-up 'snagging' had to be chased, chased and chased again by ourselves with the constant excuse that they were really busy. Certainly not what you expect when you pay for a broker and have a warranty. Once they have your money, their customer service becomes very poor. Our experience since then has shown that we are not alone in having similar customer service issues. Our advice - we wouldn't recommend New & Used Boats to anyone. In spite of some of the negativity in forums re Collingwoods, we are extremely happy with our boat but much of the success was down to our own project management (checking and visiting).

Was in the process of purchasing a boat from the seller directly, this company would not release the seller from a contract thus ripping me off some £5000 + in commission fees for doing nothing!! Absolute rip off merchants !! Try to avoid at all costs and be careful if your thinking of listing a boat via them !

Myself and my partner decided on getting a canal boat we shopped around and we found a company called New and use Boat which is in Droitwich we went along the staff there was so helpful we chose our boat we chose the colours we chose the furniture inside everything they kept us up-to-date on the progress of the boat from the beginning to the to the end we also went to Liverpool to go and have a look at the boat where Chris Hill the manager of New and used showed us around the boat which we was very happy with Noel Cleary of the new and used would keep us informed on a weekly basis they even told us the time and the date that the boat would be delivered from Liverpool to Droitwich to have it put into the water which was absolutely out of this world what an experience never to be missed I would highly recommend anybody thinking of getting a canal boat new or used to use new and used boats Droitwich

I've just completed the purchase of a s/h narrowboat from Dunchurch Pools . I've bought boats before and I'm not sure why but it's always without fail been a time of worry, unmet expectations and stress . Fortunately New&Used had the boat that seemed to fit my needs almost perfectly and once they pulled it out of the water for a satisfactory independent survey everything ran like clockwork . It easy and straightforward, the staff were friendly and helpful , I would have no hesitation recommending them to any of my friends.

If I could give Zero ratings I would. I am an elderly lady whose 70's are a very distant memory. I wanted to get away from the hustle and bustle of living in a house so my husband and I thought living on a comfortable widebeam with nature around us and wonderful scenery of our England would suit. We bought and paid cash of £183,000 for a boat from newandused. What a disasterous mistake we made! It has serious problems which they will not attend to, far too many to list. How would they like to lie in bed nightly with the smell of the toilet. We have not seen the nature or the wonderful scenery of our England - we are static!! We have spent £1,500 on remedial work but we need essential work carried out by a professional company. We bought the boat the first week of July 2021 that is a whole year ago. What a waste of the remainder of my life in which this has been the worst year of it.

VERY BAD CUSTOMER SERVICE FORM THE OWNER

We bought our widebeam from New and Used Boat Co a few years ago and they were great to do business with. The boat was exactly what we were looking for and was delivered on time. The couple of teething issues (as all new boats have) were dealt with swiftly and rectified well. The boat is great and we love it. Would definitely recommend New and Used Boat Co for anyone looking for a boat.

Knowledgeable and trained sales staff and friendly technical experts supported us for the entire boat-purchase journey. Both teams were on hand and remain so, even after the boat sale is completed.

We have recently purchased our first canal boat through N&U. They have been friendly and helpful throughout the process a pleasure to do business with. Thanks to Ian, Glyn and Darren

Friendly and helpful staff. Dealt with all enquiries promptly.

We can state that New and Used Boats were quite simply excellent! Super support from beginning to end of a complex transaction that resulted in our ownership of our fab Narrowboat! Special mention to Ian who made himself readily available to deal with our many queries and 'held our hands' with aplomb! Would fully recommend their services without reservation! Cheers Huw and Ally

Cannot praise enough the rapid and professional service I received by Ian & Mark of the warranty team. We had a serious water leak on our boiler system which meant we had no heating during a cold spell of weather. We contacted Ian Hilsdon, the Warranty Manager, who immediately dispatched a member of his maintenance team to attend. Within a few hours we were glad to see the arrival of Mark who located the source of the water problem and fixed it very quickly and with little disruption to us. A very big thank you to them both for their prompt and very professional service. Brian & Jackie Hart

An excellent service provided by Ian Das and Glyn. If your looking to buy a boat vist these guys couldn't be more helpful, are boat purchase was smooth from start to finish always great to see these guys for a chat. Please try to see past the negative comments I've had many boats and this is by far the best service I have ever received all good boys keep up the good work. (Gardner 3lw tug boat lover)