Prompt response to enquiry and great support to requested enquiry.

When I purchased the School Administrator Certificate Training course, I paid an extra £8.50 for a digital certificate and transcript. Once I completed the course the website asked me to pay for the certificate and transcript again. I used the live chat to ask for assistance on two separate occasions, a few days apart. On both occasions I received no response. Yesterday, I emailed the company asking for the certificate and transcript that I paid for, giving my order ID. I have just tried to log back into the website, only to find that I have been BLOCKED by wpenginepowered.com. All I want is the certificate and transcript I have already paid for, having spent several hours participating in this course. UPDATE 05/02/2025: Since posting this review, I have now been able to log back into my account. There is a certificate, however, I cannot view the whole certificate, nor can I download it. UPDATE 11/02/2025: Still no downloadable certificate and transcript, despite response to this review. Received a phone call, the certificate and transcript has been sent to me via email, I was also offered compensation. I have updated my star rating from 1 star to 3.

Well produced videos and easy to access. The website was not so easy to navigate to be able to easily receive the certificate after the completion of the course. There are also too many advertisements for other courses coming through to me by email.

Amazing experience. Very informative course. Just waiting for my result. Looking forward to do more courses soon.

Booking the course was really easy and the support team is really quick at getting back to you. So far I've had a really positive experience with them!

Highly recommend, very helpful and supportive team.

The courses are great which helps improve my CV in the workplace and future career development.

Being a professional it was easy to find my desired course and complete successfully. I highly recommend it especially for professionals like me.

Website is smooth. Courses are also good. Need varities though. Overall satisfied.

Excellent quality. Course content is good and so is the support service.

Getting a lot of spam from your company - namely a chap called Hussain who is using our website contact form!

Despite unsubscribing keep being spamed by them. They go to company contact forms and repopulate it with the same SPAM message. No thanks Hussain Ahmed 02045156229 hussain @ theteacherstraining.com First red flag, their company address is a serviced office. Second red flag no company listed at Companies House called The Teachers Training Third red flag website does not show which company you are transacting with which is a requirement under UK Business law...

Course was very educational and easy to follow.Quick response to emails and information.

amazing courses and very helpfull customer service support

I purchased a block of courses for online teaching, of the 7 courses included 5 of them were the same course re-worked and given a different name, these 5 courses were more about marketing than they were teaching and the affiliate links to Amazon products were shameless. I could not recommend these courses to anybody who genuinely wants to learn about online teaching.

Dear Eric Scott I would like to thank you for all your efforts made in resolving my Hardcopy Certificate & Transcript I’m grateful for your prompt response getting this information to me so quickly. It will certainly help me on my my Job The customer service was outstanding (5 Stars ) .I was so pleased with the service I received from The Teachers Training Best Regards, Veronica

Very good customer service, fast and responsive.

Attempted an L3 pttlls course. I completed it in full with a 15 min video as initially stated in the system. They then decided as COVID had gone away, to change this video requirement to 1 hour without informing me. Asked for refund, refused—poor communication, poor use of English. The online web portal is horrid and won't allow you to upload all assessments and charges you for doing so (after the course has been paid for). Frankly, they've wasted my time after I put much effort into my work. I will not be using them again—they are awful company. Update, 10/1, despite the response beneath, still no contact from you. I don't accept your reasons for changing an academic course without notice. If this were the case in mainstream education, there would be protests. So Im asking for a full refund for this reason.

Needed support to ensure that a number of colleagues were able to complete the course due to a mistake when purchasing the course. Customer services helped me quickly and politely solve the problem. Thanks!

Dear Sir or Madam, Thank you for the opportunity to take the SENCO course. It was useful and interesting. But I am highly disappointed by the system, which was frozen. The problem occurred when I pressed the button to submit the final exam' results. I answered all the questions, few of them were wrong (as a proof I had screenshots), but not all as the system presented at the end. At this point I should have contacted immediately the Help Desk. Wrongly I thought that to get final exam’ results there is only one solution to pay for retake, but the system did not see the receipt, the proof of payment. So, I wrote a letter to the Help Desk. This team was collaborative and helpful, moreover, they offered me some great option which I took gladly. I give five stars for customer service! Wishing the Teachers Training Team prosperity and good luck! Regards, Alima Mamyshova