Roses were crinkled and starting now to go brown around the edges and the white flower heads drooped after a few days- my son said he’d ordered flowers that would open over a couple of days - this has not been the case. I contacted the company who said that I should have contacted them within 2 days- I expect roses to last more than 6 days and the white flowers to remain upright for a good few days. Will not reorder

Orderes flowers for delivery 18th march …. Still havent arrived They were for mithers day aswell

The roses did not last the 7 days. They turned brown and wilted.

Thank you Letterbuds for the beautiful flowers (florists choice) my nan and Steph mum loved their flowers!! Also thanks so much for the words on the cards at short notice!!!

Great company, chosen for their environmental pledge. Correct item, delivered on time to correct address 😊

I am just disappointed. All the other bouquets look so lovely, so i thought the florist choice would be a surprise but just as nice. However, 4 tiny tulips and 4 small peonies with flowery shrub things do not look very impressive. I know I got them half price, but I bought a £4 groupon, so £18, for the flowers is very disappointing. I should have just got supermarket flowers.

Beautiful flowers, great value and good service.

A surprise for my Mum to help her feel better.

Lovely fresh flowers ready to bloom, great service

The prompt date it delivers to my door, the quality of the flowers and the freshness it brings once I opened the box.

The flowers haven’t arrived.

The flowers were sent by work for a bereavement, this was very thoughtful due to the loss of my partners father and that is the only good point i can say the driver knocked on the door and when i answered was leaving them down the side of the house, i took the box from the driver and bought them straight inside, this was a white rose and eucalyptus arrangement, the white roses had all brown edges and wilted, the rest of the greenery in the box was also wilted, i have cut them as stated and placed them in the vase on the hope these would 'pick up' knowing full well they were beyond hope, this morning the flowers are exactly the same and such a disappointment at such a sad time i have now had to tell work thank you for your kind thought but please don't send for anyone else as it is a waste of money and i would hate for anyone else to suffer this experience

First time using Letterbuds so was keen to see how they fared as I was really keen to find a reliable flower delivery service I could use frequently. I ordered a bunch of flowers for a birthday. There was no way of choosing a delivery date on the website but a dispatch by Royal Mail as stated should have arrived right on time, but they sent by next day courier so arrived early. Normally a parcel arriving early is praiseworthy but when it's for an occasion on a specific date it's a bit embarrassing having the recipient asking you what they are for and me having to explain that they were early. An option to choose the dispatch/delivery date would have been handy. Unfortunately the matter was made more confusing by the lack of an enclosed card that I specifically requested and caused a lot of confusion. The flowers were also a bit underwhelming (recipient sent me a photo). The majority of the bunch seemed to be grasses/arrangement filler some of which had broken stems or were beginning to wilt already. And it seems one of the flower species the website stated would be included had been swapped for a less attractive alternative without notifying me. I chose that bunch specifically as it needed to be non-toxic to cats so swapping out flowers without notice, although probably well intended, wasn't ideal. To be fair though from their website they appear to be more of a flower subscription service rather than a florist.

Well 5 stars is a strange rating for not delivering any flowers for my Aunt BUT it was because Letterbuds was on the ball with our purchase. They communicated with us every step of the way and apologised most profusely when they and us were let down by the delivery company. Refund issued straightaway and a credit for future purchases. Excellent Customer Experience.

Didn't deliver flowers. Didnt try and resend - just said they'd refund.

Easy to order, delivered quickly, maybe overpriced for the flowers you get

No mail received to state item had been delivered, message I wrote to go with flowers only the first line was on the message so the recipient did not know who had sent them. Flowers were very nice & good quality.

Lovely flowers

Flowers loved by recipient. Timely delivery.

Flowers were worth its price, but again no notification from the delivery, neither in advance nor post factum. Besides I don't understand why you can't deliver to the building instead of leaving at the concierge.