Megan did a good job helping us with a lengthy problem

We appreciate very much Maria's help and assistance on the purchasing travel tickets for us. She spent on the phone with us to make sure that we got the right and fair tickets. She is kind, very oriented customer agent. She knows her job very well. We will recommend her to the other people when they need to get the assistance. Thank you again Maria. Sultan and Trina Gardizi.

I have to say in the beginning there was a two inexperienced young gentleman who didn't know exactly what they were doing when I tried to contact them I got yes yes yes yes but I got nothing in return . Therefore, I turned to Ray the manager and finally upon speaking to him getting the proper explanation and the experience that he has is unbelievable and SHOULD NOT be taken in vain. He completed our trip he gave us all of our information he made it happen! We are very excited to go if it wasn't for Ray I don't know would have happened, but I do know that it wouldn't be the dream vacation that we had planned our whole livesif he didnt step in. I totally recommended if anybody needs to travel he knows his stuff he has the experience & knowledge. He is honest even when most people don't have to be you so we relied in him. So I'm giving him five stars but as a representative of fondtravels I'll be getting them five stars because they are smart enough to hire somebody like Ray who made the mistakes of the younger generation disappear. He gave us what we deserved and what we paid for! excellent excellent excellent work! Ray thank you very much and thank you thank you for fondtravelers for hiring him. He's an asset that's can never be lost at your end. thank you I'll be I will be traveling only with Ray as my travel agent from now on thank you.

Kian the best customer service representative

Tanya at the phoenix international airport was very kind & helpful at filling out paperwork for lost wallet at the airport😊

Update following response. I provided a thorough accounting of what occured during that stressful phonecall and I was offered compensation to remove this review, which I declined. The person I spoke with did not identify that Fond Travel was a 3rd party and I was repeatedly told that the charge I would incur was for "taxes". After I posted this review on Google & Trust Pilot, I have rec'd many phonecalls asking me to take this down to which I've blocked numbers. If I would've gone forward with Fond Travel's booking, I would've been double-booked on the next day PCA flight and out $100 in "taxes". Additionally, I asked Julie where I was supposed to go and that YVR is not my home town to which was never addressed or responded to. It's noteworthy to mention the person doing the investigation is a Fond Travel employee so I am not surprised of his "findings". I believe from that phone call the only intention was to send me a gift card to make me take this review down. SCAMMER ALERT!! A deceptive ad on Google showed Fond Travel as Pacific Coastal Air and I mistakenly contacted them to inquire about the possible delay of my Canadian PCA flight, as one leg of my journey had already been delayed. They informed me that my flight was canceled and sent a document requesting approval for a $90 charge, supposedly for taxes, to secure a booking on the next available PCA flight for the following day. Despite my attempts to manage the situation, inquiring about hotel options and trying to retrieve my luggage, they repeatedly sent the Docusign document four times and the representative, "Julie," persistently sought my credit card information and mailing address, raising significant concerns. While on this 37 minute long-distance call and on hold and as Julie was attempting to process $90 charge, I received a separate email from (the real) Pacific Coastal Airlines in my Gmail, confirming my booking on the next day's flight and instructing me to contact them to arrange meals & overnight accommodations. This experience has led me to question whether Fond Travel is a legitimate service or potentially a credit card scam site.

KIARA was fabulous.

Stan McKenzie

The attention of Shaun was excellent

Shane was exceptional at his job and he was very patient with us and the issue that we had !

Van Johnson great service

I had no idea what kind of assistance I would get contacting Fond Travels but the Reresentative, Shaun, was a wealth of knowledge and answered all my questions. He reassured me of my steps in preparing my unaccompanied minor for travel. I can't thank them enough. 10/10

Sean help me out

Van Johnson is very kind and helpful. He is very professional and helped me make needed changes.

Shaun was wonderful very helpful. Thanks for the great service.

Taylor was a big help with the service I needed. Thank you Taylor

Thank you Van Jhonson!

Helped me so much and fixed my problems. Julie was a great help.

I had a great experience with Van Johnson I gave him5 stars he is awesome

Kian was the gentleman who guided me through the process of booking our airline tickets. He was kind, helpful and patient. It was a good experience. Thx Kian