I am having my first maintenance/service visit next week. I have been working with April Davis who has been a pleasure. She does exactly what she says she will do, and she responds to calls and emails. The elevator was installed and requires a little bit of service, as well. April has been great in coordinating the service and maintenance visit. Thank you, April.

Our elevator was finally finished today, It appears to be just what we ordered. I have no issue with the elevator or the men who installed it who were all first rate and a pleasure to have in the house. My complaint is with the salespeople who take forever to return calls if, in fact, they do return them. If I was to enter a contract with Elevator Service again, I would insist on timeframes that had to be met with time of the essence and damages if the timing was not met. I started the contract process in October 2023 and the elevator was finished 12/11/24. I have a friend who has had a similar experience. There were delays in removing the existing elevator and scheduling work for the new one. Communications also were sloppy but that was not totally their fault as my construction manager passed away in the middle of the job. However, they knew the facts of his passing and were not great on passing conditions on to me. There is one person who does return calls and does exactly what she says she and the company will do - Kati Lewantoxicz. She was a total pleasure, and I would recommend doing everything through her rather than anyone else at the company.

We had an Elevator Service company for more than 10 years now, servicing our elevator in Greenwich, Ct. Since April Davis joined the company, we had a wonderful experience, and whenever we call and ask for anything. She goes out of her way to help and often goes above and beyond what the job asks her to do for her clients. We highly recommend her and the company. She is a fabulous asset to the Elevator Service company. The company is reliable and very good at what they do. Thank you, April for everything.

We needed a minor problem fixed during our regular six-month maintenance visit so April, who is in charge of setting up service calls, sent us the fabulous Will, who was the original guy who installed our elevator three years ago. He solved our problem and we were back in action again.

Looking forward to our home elevator maintenance with this team. April is our fabulous point of contact. She’s responsive, proactive, tech savvy and upbeat.

responsive, professional and knowledgable. First point of contact was April who was on top of gettingus an appointment and was able to use modern technology ie electronic signatures to move forward. Our service man Will was personable but more importanly very knowledgable and even went to far as to give us a few pointers. Thank you all for getting to us so quickly. Elevator is integral to that liviing situation.

The technicians working for Elevator Service Company were excellent in every way. The knew exactly what they were doing and did it well. They were timely, tidy, professional, pleasant and most importantly thoroughly knowledgeable in all aspects of elevator installation. . . from mechanics to building to electric and even the telephone.

Great and expert service .

We recently built a new home and included a 3 stop elevator in the design. Everyone we worked with at ESC from the design phase through delivery, installation and follow-up service have been very helpful, cooperative and highly competent. Mat worked with us throughout the entire process and Dan and Steve did an outstanding install. We're very happy with the end result and recommend ESC for anyone looking for a residential elevator.

Employees like April and Will are what make working with Elevator Service Company a pleasure. They truly care about their customers, and it’s evident in every interaction. I would recommend this company based on my experience working with dedicated and caring team members like April and Will.

Matt Montgomery and his entire Elevator Service Company Team provided an outstanding experience with our home elevator project from start to finish. All details, options, and installation requirements were carefully prepared and explained to ensure a smooth elevator installation. We are very pleased with the results :) Thank you.

April is awesome to work with. Always takes care of our needs in a timely manner

I had the PVE 37 Pneumatic Elevator installed in my house (3 floors) about five years ago. It has functioned well with only a few minor problems. Inspections have been performed twice annually. The technicians did their work thoroughly and were supportive and friendly. I have severe arthritis, and the elevators has made my life much easier.

We were extremely happy with the service provided by Elevator Service Company this last year with the purchase of our personnel residential elevator. From early budgeting info, permitting, pre-order design decisions, and actual installation ESC gave us par excellent full time customer service. Thanks Matt, Steve and Sam. Made my wife and I very happy.

This was our first time dealing with the elevator service company. Their prices were competitive and service was on point. Mat and Kate did a great job of communicating with our company and helping to make sure the job was completed in our time frame. Frank Corsini New England Building & Remodeling Inc

Anita Rosa was extremely helpful resolving a billing & customer service issue. She went out of her way to inquire what happened with a service call and promised to contact me with pertinent information. Anita’s customer service is one of the best I have experienced in a very long time!!

Thank you Elevator Services, we brought you to the table a little late in our project but you were able to meet our specs per architect, deliver, install and get a passed State Inspection all within our time frame! Looking forward to our next project together, thank you for giving me peace of mind!

My organization has worked with Elevator Service Company for over 15 years. The ESCO team is incredibly reliable and consistent. I highly recommend them!

Elevator Service installed my home elevator ten years ago. I was impressed from the beginning. I was purchasing a pneumatic elevator, which was fairly new to market at that time, and the CEO of Elevator Service accompanied me to see the elevator at a special facility to ensure I was getting top quality customer care. I was very impressed the CEO took the time to personally see my house and then meet me at the warehouse. He was personally ensuring a new product line would be rolled out seamlessly into his existing company. He spent the time with me and I was just a potential client. This is the level of detail Elevator Service gives to its customers. During the past ten years my interactions with the company for routine annual maintenance have always been wonderful. They are friendly, professional, kind, and always go above and beyond. I cannot speak more highly of this company and its employees. It stems from the top down with the dedication of the CEO to his customer’s. Every employee that I have encountered embodies the same work ethic. It is always a pleasure to speak to them. During regular maintenance visits they are respectful of your house. And they are very nice to my dog. They know the elevator business and are able to answer questions with deep knowledge. If you are thinking of an elevator for your home this is the company to use Thank you for ten years of great service.

The two mechanics who just installed our elevator are extremely competent, worked amazingly long hours, cleaned up after themselves every evening, and answered all our questions with both patience and good humor. Rating: A+