I am extremely disappointed with the services provided by Vision Express. I had to visit the store five times, only to be treated poorly by the shop manager for expressing dissatisfaction with my glasses. I was advised to get progressive lenses, which were supposed to allow me to read with the lower part, see my screen with the middle section, and view distant objects with the upper part. However, when I first received the glasses, I could only read by looking through a very small portion at the bottom (about 1 cm), which was highly straining for my eyes. I had to move my head left and right for every row I read, making it impractical for reading a book or study sessions. After multiple failed attempts to correct the issue, the reading segment was finally improved. However, I still had to move my head left and right just to read an email on my laptop. Despite upgrading from basic progressive lenses to the top-tier option, which should have had a much wider intermediate zone, the issue persisted. I was then recommended occupational lenses, a compromise I was willing to accept for better clarity when reading and using my laptop at least. However, upon collecting my new glasses, I realised they had not been modified. The shop manager had already decided they were unwilling to continue adjusting my glasses and simply offered a reimbursement. When I returned to explain that the lenses had not improved, the shop manager greeted me with a noticeably annoyed and rude attitude. When I pointed out that I did not understand or appreciate such behaviour - especially considering the significant amount of my time they had wasted, requiring me to take time off work multiple times - she claimed her frustration stemmed from being unable to resolve my issue. However, it was evident that she had simply lost patience and no longer cared whether they retained me as a customer. I would like to acknowledge that the rest of the staff were extremely kind and willing to help, but the manager’s attitude was consistently hostile and rude. I am extremely disappointed therefore I struggle to give a constructive review. I believe a better assessment of the customers' needs and making sure you do the absolute best to offer a pair a glasses that can fit the purpose would be greatly appreciated. Not the mistakes are the issue, therefore the attitude of the management could be more helpful and solution oriented.

I had a lovely experience from start to finish with Vision Express. This was mainly because of Lewis in Sunderland The Bridges. From speaking on the phone to going into the store, Lewis is personable, professional, friendly, knowledgeable and thorough. Massive 'Thankyou to him', he couldn't do enough for me. A lovely asset for the Store.

Visited vision express in Bedford. Brilliant experience. Bihari was a very experienced and helpful optometrist and Dagmara went above and beyond to get me exactly the right glasses.

I went to Vision Express at Tesco (Stairfoot, Barnsley). Initially it was a good experience. I got a text to advise my glasses were ready. However there has been an error inputting the information so the glasses were wrong. I was asked to leave them and they would resolve the issue. Again I received a text to say the replacement glasses were ready. The reading glasses were fine. However, the sunglasses were a completely different frame, which I had not chosen. I was made to feel like this was my fault. So now I have to wait again and again return to the store for a third time in the hope that this time all will be resolved. It should not take 3 attempted to get an order right.

Poorly managed and generally unprofessional staff. Only bought my specs there as (thankfully) have a prescription from an excellent independent optician.

After 6 months of having no sight glasses. Being told I have cataracts and because of their incompetence. They done lenses wrong and I have got my sight aids on order. I have very low vision now, as going blind. I have had an eye test at a specialist opticians and got told right eye going blind left one very little vision left. The a staff are rude do not give refunds. They will redo your lenses but do them wrong. I have had to pay £370 more out for sight glasses for a little while. I can't have cataracts op not worth it and because of not having sight glasses list out on a holiday month after their incompetence if faulty goods. Be aware they are like a back street opticians and keep your name in your records and invite you for a eye test. The date is now 21/09/24, but this started to happen happen on the date if this date of experience. Vision express uses many excuses on phone to you blame their staff or management or if they don't blame each other they blame the lab. But it's the optromitist, staff, and lab at fault.

Great experience in the Bolton store today. Great help and advice. A good experience for my autistic son .who can get upset in some situations. The whole family was dealt with by Anisha and Laira, very professional indeed.

It was straightforward and satisfying to choose and buy my glasses in the Aylesbury store. The staff were very helpful and polite, friendly and professional. I love my new glasses!Thank you Vision Express!

Ordered raybans on 12th June, informed would be ready 7 to 10 days.collected on 20th June, they had 20% discount on fathers day would have saved £50 told today only av on line, no way to check. Asked me would I like a bag yes please, told no bags av

Charming, helpful staff! Could not have been a nicer experience

time wasters

I went to Vision Express in the Oracle to choose my perscription glasses, service was excellent and the lady that assisted me in choosing the right frame was amazing and very helpful. I ended up forgetting my other perscription glasses and rang into the store who posted them out and I received them the following day! Life savers thank you again for your exceptional service!!

Excellent service and very friendly staff. Optician excellent.

It helps streamline everyday tasks. The software has been a great addition to our practice. Recording every patient information on the software makes it easy to access that data whenever required, unlike paper records. Managing appointments and sending appointment reminders is a good feature for better patient care.

Burton on Trent. I bought children's glasses for my son approximately 8 months ago. I had the anti glare finish added to the lenses and paid £60. Unfortunately my sons glasses broke and needed a new frame. I was told they didn't stock the frame anymore and I would have to buy another frame plus if I wanted the anti glare lenses I would have to pay again because the lenses would be a different shape. The biggest issue is that if the frames were in stock then they would be a free replacement. The frames I can kinda understand but not the anti glare. Not impressed.

It's very simple to use MyCare EMR, and the coding engine of Integrity EMR is very powerful. As a Neuro-ophthalmologist, I need a simple and quick way to document an arduous motility and alignment exam as well as any meds prescribed. Integriview brings all your imaging (CT, MRI, X-Ray, ultrasounds, photos and more) together in one place and available with a single click of a button. That means you can focus on the most important part: patient care. In summary, Integrity EMR is the best EMR I have used for Ophthalmology. When it comes to making the right diagnosis, this is one of the best EMR's around. Its advanced imaging tools stitch together high-quality images better than anything else on the market. Modifiers allow instant comparisons to historic images, which makes it easy for all members of your team to compare symptoms and outcomes. The core feature that makes my industry-leading Healthcare Management Software different from others is that it's extremely easy to use. Most people can figure out how to use it in a short period of time, and there are a number of user-friendly features. There is still a minor bug with the latest version: After an update, the software becomes slow for a few days. If you have problems with the internet, you can't update the software.

I had contact lenses from vision express and these damage your eyes. no warning about health risks about wearing silicon lenses from staff until 10 years later

It's very simple to use MyCare EMR, and the coding engine of Integrity EMR is very powerful. As a Neuro-ophthalmologist, I need a simple and quick way to document an arduous motility and alignment exam as well as any meds prescribed. Integriview brings all your imaging (CT, MRI, X-Ray, ultrasounds, photos and more) together in one place and available with a single click of a button. That means you can focus on the most important part: patient care. In summary, Integrity EMR is the best EMR I have used for Ophthalmology. When it comes to making the right diagnosis, this is one of the best EMR's around. Its advanced imaging tools stitch together high-quality images better than anything else on the market. Modifiers allow instant comparisons to historic images, which makes it easy for all members of your team to compare symptoms and outcomes. The core feature that makes my industry-leading Healthcare Management Software different from others is that it's extremely easy to use. Most people can figure out how to use it in a short period of time, and there are a number of user-friendly features. There is still a minor bug with the latest version: After an update, the software becomes slow for a few days. If you have problems with the internet, you can't update the software.

Vision express in Bishops Stortford the beginning was good for me and my wife when we went there earlier this month on 9th September. Optometrist was great, and the lady who helped us choose glasses was great. But the lady who gave me the proscription glass on the 20th September was quite rude and loud. My wife and me were quite shocked with her behaviour. We checked her name plate, and it says Merium I think. My ref -30973.127 Dispense ref-127-0093087 Sorry, I have to give only two stars

Holly at Newton Abbot branch. I had a slight issue with my new glasses so made an appointment to see Holly. I explained the issue I was having and Holly listened without interrupting and then quickly and efficiently explored options to solve the issue. We agreed a solution which was excellent. As a retail store manager myself I would like to praise hollys professional and friendly manner, she is an asset to vision express. Thank you.