I have received the worst customer service, they have only replied to me once in like 9 months, I never received my package they apologized and I never received a refund for my money.

Amazing customer service and lovely quality clothing!

The shipment was delayed a little, but the products turned out to be as good as expected. True colours to the images online and the sizes all fit well. Generally happy with the purchase:)

really cool to send sooo quick to germany

I emailed to correct the 10% code but there was no response at all from the company. Poor communication.

Love your socks

Great jumper!

I have contacted the company several times since 6th January but get no response. I purchased a jumper at Christmas but after two wears it has started to unravel. I would like to return this for a refund but do not have the original packaging so wanted advice on how to return it. I am completely unimpressed by the customer service or rather, lack of it.

I spent a £50 gift card with them on an order worth £144. I returned something but still spent around £85, yet they refunded my gift card fully and the rest (about £16) to my bank card. Nowhere in their terms of service does it say this is what would happen - I’m now forced to pay another £50 with a company i don’t want to buy from again or just lose the money. What’s way worse is that i politely emailed a few times to ask about this, and i got ignored. I left a comment on their instagram which seems to have been deleted, i’ve DMed them on instagram, I’ve called their customer service number which didn’t pick up. I left a voicemail with all my info. At every step of the way i have been ignored and i’m so disappointed. I would have likely been a loyal customer if i hadn’t felt completely disrespected at every point - komodo doesn’t even do the bare minimum to get back in contact once they have your money. A shame as I wear the jumper i bought from them quite frequently.

Lovely jumper, delivery took a little while but it was January sales. Was worth the wait.

I collect my purchases at the NW store where the staff are really friendly and helpful. The clothes are reliably great quality and often slightly unusual. Love Komodo.

Beautiful Quality, very lovely message in package. Thank you!

Unresponsive customer service. Parcel not received, no shipping details sent. Cannot even track where it is.

I purchased a few cotton items since I have eczema, the t-shirt was perfect but the scarf was itchy and so were the gloves on top of that they unravel quite quickly, they come with defect from the beginning And with tags saying that they’re actually wool so why am I getting that in the first place? I contacted them and they nicely sent me a new pair but same issue, a lot of it had imperfections again and they said that they’re having printing issues for the labels so idk Wouldn’t recommend as it’s a bit dodgy Lots of money spent and only able to use a item 🤡

Happy with the jumpsuit! Fabric’s soft and the suit looks great.

Organic cotton gloves are so hard to find, but this pair from Komodo are gorgeous. As someone with eczema who can't wear woollen gloves, these are perfect. Very quick delivery too - 10/10 for quality and service.

Great quality, style and fit.

Good quality products that fit really well. Fast postage.

Absolutely thrilled with my new cashmere jumper, which arrived in no time.. It feels amazing and looks great. Been a big fan of Komodo since the 90's, and considering that I STILL wear my grey fleece jacket that I bought at Glastonbury in 1999 which still looks good as new after 25 years' of regular wear and washing (even the label inside the collar has survived the test of time!), that's what I call 'slow fashion' at its finest! That jacket and now my new jumper will very likely last me for the rest of my life at this rate! Bravo Komodo.. The quality of their clothes, their story, their ethos and CSR track record puts the mainstream labels in the shade.

I purchased 2 shirts for £95 2 months ago. Neither of these shirts looked like the pictures online so I decided to return them. Since then, I have received no updates about the status of my return. i have emailed twice and been ignored. A week ago, I decided to try them on Facebook and was told someone would email me that day. Needless to say I've heard nothing. I tried them for a second time on Facebook and have been ignored this time. I'm hoping this review will illicit some sort of response as I'm down £95 and have exhausted other options.