I’ve found GoTo energy very good ,they have a very user friendly App and if you do need to contact them ,they are very helpful and professional

Frankie from the customer service was very professional in understanding the customer needs and explained the process to me

Great customer service and very helpful staff

Good firm to deal with. Competitive pricing. Clear and transparent billing policy with a monthly bill. Can't use our smart meters but hopefully that will change soon. Easy to contact them by e-mail or chat or phone.

Keep a check up for comparison of meter readings taken manually and readings taken remotely if smart meters installed on property!

This is my third year with GoTo. Loyalty discount very good and have always found them reliable and fair.Would recommend this energy company, using renewable souces.

found very competitive price-wise downside I have a smart meter from my last provider and with goto I have to send meter readings in every month which is a bit of a hassle

A very nice lady rang me and explained what needed to be done and then did it!

Helpful on call

The company seems good, they contacted me in different ways, email and phone to warn that the tariff I was on was about to increase and that they wanted me to move to a new tariff.

It was very quick to sort out new offer.

Great customer service.

Fixed tarriff came to an end Contacted by email with new offer Cheaper than before, great, took up your offer!

I had read the online feedback for this company and was concerned, HOWEVER ! don't be concerned iv used this company for 1 year now, and customer service phone answer time is V.GOOD. The prices for tariffs are V.GOOD iv had no problems at all im V.PLEASED with the service and support i WOULD RECCOMEND this company without a doubt.... thank you and iv signed up for another year AT A EVEN LOWER PRICED TARIFF **BRILIANT**

Reassuringly efficient and supportive service. An easy and effective transfer to new tarrif

Customer service quickly sorted out my query on a new tariff. Friendly and helpful.

Went straight through and spoke to a very helpful gentleman who was very patient and went through all the options with me until I totally understood answering all my questions

This is good company. Great customer service and good energy priceis

Had a reminder email sent and a phone call to say my contract was nearing it's end. Was given the options for a new tariff. I made a quick comparison using comparison websites, and found once again that goto energy was my best option. Changed easily onto the new tariff. No problem at all. Happy with their service.

Informative, efficient and beneficial service.