I placed an order for an electric Moulton bike from the 9 of Feb 2024 with an expected delivery date of April 2024. I corresponded back and forth throughout the next months about a confirmed shipping date. I understood that there may be valid reasons for a couple of delays but after a series of unexplained excuses throughout the months (and seasons) that have passed, this became very frustrating. I have advanced the payment when I placed the order in good faith. To date --a year later --I have not heard back from John from my last email in November when I asked again for a refund. Please do the right thing to fulfill and satisfy the customer's order. Thanks, Don

I ordered some stuff for my Moulton TSR from Driiven and there was some problems with the shipping to Sweden, the carrier didn’t pick up. But the people at Driiven really worked hard to get it sorted and was very helpful and nice to deal with. I can highly recommend them. Christer Byhr, Gothenburg, Sweden

B&W folding travel case - I ordered M size but late discovered it has been discontinued by the manufacturer. Great communication helped to resolve and get me an alternative which I am delighted with.

Maium rainwear - Well made/Great service

Driiven eMoulton - A fancy bike with a fancy price tag but worth every penny.

Driiven eBrompton kit - I am as excited as a kid at Christmas - ride eat sleep repeat

Driiven electric kit - I got this via the cycle to work scheme and although it took an extra week longer than they estimated I love it and will be enjoying my Bromption every day. I'd like to add that it is best to get them to do the installation professionally.

Driiven electric kit - I got this via the cycle to work scheme and although it took an extra week longer than they estimated I love it and will be enjoying my Brompton every day. I'd like to add that it is best o get them to do the installation professionally.

Communication was reasonably good, although issues with holidays and the team from Driiven travelling and attending bike exhibitions as felt that they were setting up a new business. Took longer than expected for delivery.

Great contact and updates via e-mail, phone and WhatsApp. The best customer service I’ve experienced in many years. Highly recommended.

Exceptional quality product. John who dealt with my enquiry all through the process went beyond good customer support, Great communication and a pleasure to deal with. All round a fresh experience with a company that know how to deliver real customer support & great products. Thank you 🙏🏽

Excellent customer service and speedy delivery. Recommend ordering from them!

My treasured rear bike light finally packed up. It is now discontinued (typical...). After searching hard for it online, Humancycle was the only place where it seemed to be available. The 'customer happiness officer' was really helpful in responding to my email etc. This company has a very good approach to customer service.

Very good after-sales service

I was ordering a gift from overseas and stuggling to make a payment, I reached out to the customer service team and they were absolutely excellent with communication and follow up, making sure I was able to make my purchase. Special mention to Marnie - thank you so much!

Purchased the kettle rack, a pleasant experience, recommend everyone to buy.

Great service, great product! Totally transformed my commute. Fairly simple to mount it yourself as well!

I purchased a Sew What large Moulton rear bag in July, and even agreed to pay an increased price over the advertised one, after Marnie told me the suppliers had dramatically increased their price. HumanCycle told me the item was posted on August 3rd and gave me a Royal Mail tracking number, which shows a package was received at the post office on that date and has not been tracked in the mail system since. Marnie said she would raise it with the PO on 25th August. Since then I have not heard from HumanCycle at all, and they have not responded to more recent email enquiries from me. I was unable to connect to their advertised phone number. Either this is very poor service indeed, or it was something worse.

Good communication just delay sometimes, responsible for the product thanks

Humancycle could be quicker to respond to customers who have genuine problems with their purchase and have laid down a considerable amount in the process. Hopefully all is about to end well with bike working now and transport refunds paid.