Russell @ trianco is very helpful, knowledgeable and patient.

We have had a really good service from Trianco. We had some issues and they went above and beyond to help us to resolve them. Really happy

Need new glass and rope for my fire, contacted their customer service to question the size needed as their site doesn't give details and there's two different size ropes on the door, got a reply back with just a link to the site so they'd clearly not read the email, replied again saying their site doesn't give the details, nothing back, tried for the third time to get a response, still nothing, avoid if you can.

Nothing was too much trouble, very happy with service and received my boiler the next day! Trianco Maxi Combi - had it installed about a month ago and working perfectly. Thank you very much :-)

fantastic customer service - talked me through how to fix an issue with my biomass boiler!

What a terrible company, take your money for an inferior product, arrived with no fittings, no mention in instructions that you also need flow restrictor valve and woe betide you if you dare phone customer service as your treated and spoken to as if you're a total imbecile. Buy any make but avoid this company like the plague.

I had bought a trianco boiler. However i needed a spart part. They were very helpful and also replied promptly. The part was shipped very swiftly. Really appreciate the good level of service I received.Thank you

I had a electric new Trianco boiler installed 8 years ago, after 4 years the circuit board failed and I had to get a new one. Now after 8 years it has gone again. I rang the company and was told it would be £300.00 for another. I explained to Trianco this is the second time in 8 years the boilers circuit board has failed. I have a tenant without heating. They offered to do a diagnostic if i send it in and if it’s faulty may provide a circuit board at a discount. My issue is I don’t have the time to wait 2 weeks as it is 23 12 2022. My tenant needs heating now. If i did get another circuit board how likely is to fail again. I make it my priority to only purchase from companies that provide good customer and after sale service. I have decided to cut my loses and buy a new boiler, but definitely not from Trianco.

I rang Trianco to ask about replacing a gas boiler with an electric boiler. The advisor explained the technical issues involved patiently and thoroughly. He gave me information which will enable me to make an informed decision, and assured me of future help. I will certainly go back to Trianco if we decide to purchase. It's not easy to find a company that is so helpful.

Helpful staff - Exceptional service - Boiler parts ordered on the 23rd Dec delivered 09.45 24th Dec..... able to fix boiler for Xmas - 100% recommended

Over the last few days I spoke to both the parts and technical departments regarding a very old boiler that's needing some attention. Both departments were so helpful and willing to assist me. Customer service at its best. Many thanks

Having a customer with a aging oil boiler requiring spares parts, I rang Trianco with my parts needs, not only were they able to supply the parts, the service was exceptionally speedy. I might add the original part sent were not compatible with the aging unit, on calling they made the parts and replaced without quibble and again exceptionally fast. In particular Peter in the parts department was helpful, knowledgeable and true to his work.