Ensure you have adequate help arranged yourself to get the bath into your property. A failed delivery cost gets passed into the customer which is worth being aware of because the stone baths are very heavy. I received a personal call off Faye to arrange delivery date etc which was great but unfortunately the very helpful gentleman who delivered the bath had no way of getting it off the truck. Even if we’d said drop it curb-side he couldn’t have achieved this with the equipment he had. Luckily I had 5 men there who took it off the van even though they aren’t supposed to do this. The company need to look more closely at method of delivery to ensure it is adequate. I would also suggest the website makes the challenges around getting such a heavy bath into your house more transparent

Great service and super quick

Nice item but lost a star as overpriced for what it really is

Excellent product, courteous service. Thank you.

Samples did not arrive

Great & prompt service at short notice & in the lead up to the Christmas holiday Many thanks Steve, Bedale area

Communication was prompt as was delivery. Customer service were very knowledgeable and helpful.

Really helpful and efficient when we had a query. Product is perfect and delivered quickly. Would definitely recommend them.

Excellent customer service. Beautiful shower tray at a competitive price. Delivered as promised. A very good overall experience and would certainly recommend their products.

The shower tray is really good quality, And delivery was prompt. I will definitely shop again

Had a cowboy builder unbeknownst to me fitted a rubbish shower tray and didn't level properly. Only two trays on line matched dimensions, didn't really want to order on line without seeing. Took a gamble and ordered. Absolutely delighted with quality, delivery and price.

Product exactly as on photo. Very fast delivery and excellent communication

Very friendly and helpful team - and EXCELLENT products. We LOVE the bath and basin

Very good product

We ordered a stone resin bath, basin and taps from the Luxury Bath Company for a complete bathroom renovation. We found these items to be of high quality at a competitive price. We contacted the company several times for information about the items and their delivery and received very prompt and helpful responses. Communication from the pallet company was not great which is pretty unhelpful when receiving very heavy items to be left kerbside but staff at the Luxury Bath Company liaised with them and got the right information to us. Overall, excellent items and excellent service.

Good comms delivered exactly as promised

I stumbled across this company on Google search, looking for bath cushion and bath tray. They definitely had the two things I needed. I ordered on a Saturday evening and they arrived safely Monday morning by courier I am extremely pleased with my order and would definitely use this company again

Extremely disappointed with this company and the product I received. I ordered the Haydon freestanding basin in June. Unfortunately there was a delay to my bathroom project starting, so it remained unboxed and in the original packaging until last week (I believed this to be the safest option). Upon opening the box, I discovered chips all along the bottom of the unit. I contacted customer services who have told me that I should have opened and checked it whilst the courier was with me - this was not an option given to me; in fact the courier seemed in a rush to deliver and leave as soon as possible. I have not been offered a refund or replacement, just a repair kit. I do not expect to have to repair a basin, let alone before it is even installed! I was hoping my new basin would give my bathroom the wow factor, but instead it will be an eyesore! I will not be using this company again or recommend them to anyone.

Luxury service to match, ordered the stone Resin bath on a Tuesday and was delivered the next day, this is an expensive service but worth every penny. The quality of the bath is excellent, delivered on a pallet with a topper, inside is a timber frame protecting the bath rim. Emails were answered the same day and the phone call I had was quick , easy and the agent had a good understanding of the product. Wouldn't hesitate to order from this company again 10/10 Only downside was finding 3 other people to help lift the bath up a spiral staircase.

Very happy with our recent order - outstanding quality products at good value prices.