Very impressed with the help and speed of your assistance when requesting a spare part for my Large storage unit. Your service could not have been better

Our bike store was damaged in a storm and we asked if we could purchase a new lid.keter said they would send us a new one as a one off goodwill gesture free of charge.this exceeded our expectations and showed excellent customer care.

High winds have ripped off the lid of the storage box damaging it in the process as it's ripped the plastic hinges from the lid itself...been trying to find a replacement and on their site the contact page does not load at all so impossible to place order for a replacement. Been trying 3 days and get the same loading please wait message

After opening my carton from Argos I found a part missing. I contacted Argos support line but to no avail, they were not interested in my problem. I then logged a request for the missing part direct with Keter and the part arrived the next day, service like that is not often forthcoming in this day and age and was much appreciated. A highly recommended product with excellent customer service.

Just wanted to praise the service that Keter provided me when I was looking to replace some damaged brackets, which were the consequence of two house moves. Despite offering to pay for the brackets as my storage unit was 5 years old and therefore out of warranty, they would have none of this and sent me the brackets FOC. They have now arrived and I cannot thank you enough.

Brilliant customer service. We lost the bin hook which holds the wheelie bin lid open when you open the storage unit. We’ve had ours for some time and it has worn well so we just wanted that small part. We couldn’t find anything online so got in touch with Keter to ask where we could buy one and they kindly sent us one as a good will gesture. Arrived within a week. Very happy and feel very valued as a customer.

Excellent customer service!! We had a failure with our hinges and Keter were very quick to respond to my email explaining that the part required was out of stock. I believed that would be the last I heard from them due to my request being so insignificant. However, today I received confirmation that they were back in stock and out for delivery!!! Such a pleasure dealing with Dana and totally recommend the honesty and reliability of the Keter brand and support team.

I am 78 and amazingly patient and helpful person on phone .Company bent over backwards to help me; in particular their home delivery and CSR team. Many Thank

I can honestly say that's the best customer service I've experienced. I needed 2 shelves for my shed, after the initial phone call Hila was so helpful keeping me informed by email about the progress of my order. All the items I needed were dispatched within a couple of days. Well done Keter! :)

fantastic service from keter, especially Dana, i required a couple of replacement parts for keter ultra, Dana located parts, and they were shipped immediately. brilliant, the best customer service i have come across thank you

I had a broken hinge on a Keter Store-it-out Max (>5 years after purchase) and Dana at Keter was extremely helpful in sending out a replacement despite bewing out of warranty.

Needed a replacement thing for my store it out 1200L unit. They sent out a replacement without any problems. Great customer service. I need another unit and will make sure I buy Keter again.

I contacted Keter customer services to arrange for a broken piston bracket for their out door storage box to be sent asap they agreed to send me a spare one they confirmed this within half an hour they kept me informed of the delivery date and i got it next day am so from making a telephone call to receipt of the spare part it was just 24 hours fantastic service well done I might add I bought this from Costco and contacted them initially in July, their customer service is appalling and thank you to Hila Heaps from KETER, she was great

Hila was very helpful with my problems I had many thanks😀

I needed one hinge to replace one that had seized up on a 3-4 year old storage unit. After a couple of e-mails back and forth, Dana ordered a set of 4 replacement hinges for me even though Keter doesn’t provide spares except under warranty. I much appreciate the help and customer service Dana provided.

I have a Keter Store It Out Max 1200L that I have had for approx. 10 years. A few days ago the lid latch broke (part WLDC) meaning the wind would open the lid. I contacted KETER with a request to purchase a spare for but was told they don't sell spares, only warranty replacement parts. This was a bit disappointing as the unit was still in fine fettle and has many years service left in it. However, I was asked for some information and photos, which I supplied. A day or so later Mylena Dmitriev came back to me informing me KETER had decided tossed me a replacement part, free of charge, as a gesture of goodwill! Well, I was blown away by this and can't thank Mylena and KETER enough for helping me out with this enquiry/part and helping me have many more years service from my KETER product. 👍

I bought signature shed.Unfortunately one of the roof parts was damaged.l was really not happy about that but these thing do happen.l was sceptical because of negative reviews thinking l would have to wait ages.Having spoken to Evan and being reassured that they do have the part in stock.Then my issue was dealt with Mylena. Received my part one week later.Shed is now done.Happy that there were extra screws as l did drop a few.

I contacted keta regarding a broken latch on our outside storage cupboard, I delt with Anita Rose from customer services. She was very helpful and very understanding and professional and kept me informed about the replacement part, I can't praise her enough.

Contacted Keter using their web based service and the response has been swift, professional and very helpful. I have several of their products and based on the support I have had from the customer services team I would not hesitate to purchase more in the future, even if lower prices from others were available. Really pleased that there remain companies that can offer a positive customer experience. Thank you Keter UK.

Ben al sinds 7 oktober herhaaldelijk aan het mailen voor reserveonderdelen welke nog onder de garantie vallen. Na een vraag van Keter over welke onderdelen het ging en nadat ik de nummers doorgegeven heb, blijft het ondanks herhaaldelijk vragen nog steeds stil vanuit de klantenservice en heb ik. De onderdelen ook nog niet mogen ontvangen. Hoop dat het toch nog snel opgelost gaat worden want tuindeur valt bijna uit elkaar. Het betreft case 01227885 Na nogmaals mailcontact zijn vandaag 20 november 2024 de reserve onderdelen geleverd. Top service en daarom nu 4 sterren 👍