We ordered 2 large miller sofas in a romo fabric for around £4800. Didn’t mind waiting 6 months. On arrival the sofas were comfortable but nothing like the sample we saw in the retailers showroom - or in the brochure. The fabric is cheap and the workmanship appalling. Covers were puckered and the body of fabric also puckered and draping creased in the floor. It’s a shame this site doesn’t facilitate the downloading of photographs actually. I emailed Mr Oliver the CEO of the owning company, sadly he couldn’t be bothered to respond. Instead we were told that a “ technician” from “Homeserve” would be coming to inspect the furniture. We decided to act quickly within the 30 days allowed ( consumer rights act 2015) and returned the sofas as is our legal right. Dreadful quality and below par service. We won’t be buying from this company again.

found it hard to visualise the samples of material on the actual sofas. Some not true to web site screen. Would be lovely to have an interactive site where it would give you a view of what sofas look like. Would also like to be able to visit a local showroom where I can see and sit on actual furniture.

The sample of material arrived within three days. Thank you.

Excellent service in the Nottingham showroom. Nothing was too much trouble for Fiona who help guide us through the many options available

Significant delays in delivery due to a change in available materials... Item delivered with damage - scratch and puncture marks. 3 weeks before a technician can come and take a look and I am not prepared to accept a repair for damage sustained prior to delivery for a very expensive piece of furniture.

I ordered samples from C&H on 2 May, as we want to purchase five or six pieces of furniture from a retailer. I have emailed chasing where they are twice and 12 days later I still haven’t received anything or any help! The deal I have agreed with the retailer will end soon and the price will increase leading to the order being cancelled. Bonkers!

I have just ordered my sixth sofa from Collins and Hayes my first two sofas lasted 20 years there is nothing wrong with them but the loose covers are now showing wear hopefully I can find a home for them ,last year I ordered two new ones the Lavinia for my lounge and just ordered two maple sofas for my garden room , these sofas are so comfy hard wearing and stylish I would recommend them to anyone

The furniture has been returned to the retailer as ‘unfit for purpose’ . Very disappointing. Purchased on the name, previous experience and showroom example. What we got 6 months after ordering was major disappointment. The materials used were inferior. Complaints to C&H resulted in a ‘technician’ examining the sofa and reporting it had been made correctly. What neither he or C&H could grasp was that our complaint was not about the way it had been made but what it had been made with. Attempts to sit on the sofa resulted in one sinking lower and sideways. Further communication with C&H senior management was fruitless and limited by them to text. The retailer finally took it upon themselves to remake the cushioning at their expense as they totally agreed with our complaint. This is a true record of our experience as a result of C&H using inferior products and having a lack of customer service / satisfaction. Most certainly not value for money

I took delivery of two Jefferson sofas on 25th January. Unfortunately it was immediately obvious the seat cushions were not fit for purpose. Under filled, sagging and creasing badly. The sales info states” deep seat cushions ” which they were NOT. There were long delays in addressing this issue as all complaints have to be raised with the retailer, which is not helpful to say the least. The star ratings do not reflect the true picture either, five stars for fabric samples sent out and poor ratings for what really matters , the furniture itself ,it distorts the overall picture! I note from other reviews the cushion problem is not an isolated event! This needs addressing urgently by C& H. The company used to be known for quality ( and this is reflected in the price!) My last sofas from them lasted many years. I have now , at last, had replacement cushions supplied. I do hope I am not disappointed again.

Samples promptly sent. As described on website were great. Order placed with Barrett’s of Woodbridge; can’t wait for delivery of sofa

Our Banks chairs are lovely and comfortable, so why just three stars? Simply because they were delivered faulty which didn’t seem to be acceptable for such expensive chairs. Within two weeks one chair started to groan badly when anyone got out of it; after a month the second was going the same way. Five stars though for the way in which their local dealer, Doorway to Value, worked with them to sort out the problems. One week later the chairs are back and not protesting when you get out of them.

I hope that our new purchase lasts as long as your product that it is replacing lasts as long and the same quality.

Very satisfied with the help I received. Nicola was excellent with her advice and knowledge. Would definitely recommend to friends. My only disappointment would be the length of time, before my couches are due to arrive 22 to 24 weeks.

Excellent service …Colins and Hayes has provided me with various samples of materials delivered within a few days .. looking forward to my furniture purchases.

Very helpful

I contacted Collins and Hayes for sample I had ordered furniture and needed sample to tie in with curtains. The samples arrived on time. Would recommend.

I took delivery of my Jefferson sofa and chairs 2 weeks ago, while I love the colour and style there were many things wrong . I am waiting now for the seats to be refilled they had started to go baggy after 2 days on leather this looks awful. I don’t want to sit on it in case it starts to crease more . I hope all can be resolved soon and I don’t have to wait another 5 months. Although the retailer is dealing with this I hope I get an apology from Collins and Hayes and perhaps compensation. Hopefully all the issues with furniture will be resolved as quickly as possible so that I can give a more favourable review

Ordered swatches and delivery excellent. This allowed us to choose a colour and then finalize the sale of sofas and chairs. Also the web site with virtual tour and good catalogue made us have confidence on model as well as fabric.

I send twice a e mail, but never answered!

We made a visit to the showroom in Long Eaton, which proved very worthwhile. We received outstanding help and advice, for which we were very grateful.