I ordered a LED light box for my hot tub which I required for the next day, realising I made a mistake for 3-5 days delivery. I emailed the sales team asking for next day express delivery and had a prompt reply stating this was no problem and no extra charge for express delivery was required. The light box came the next day which was great and my whole experience with Premier hot tubs has been brilliant. I would definitely use them again. Thank you Premier Hot Tubs.

Customer service was great, delivery was amazing, we are really happy with our hot tub. Premier hot tubs assist with any questions you may have, great business to deal with. If you want an amazing hot tub go to these guys.

Fantastic service from the word go. Hot Tub is incredible quality. I would highly recommend this company if you are looking for a good quality Hot Tub at the right price

Great experience from ordering through to delivery. Excellent tub at a great price. After sales service also so good the one slight issue was resolved quickly and efficiently. highly recommend you take a look at these guys if you are consider purchasing a Hot Tub

We bought the exuma smart hot tub with the TV included. Our experience with Premier HotTubs was overall a positive experience. Great communication before and after we received the hot tub. Rick the delivery man was very helpful and friendly. Answered the many questions we had after receiving our hot tub. Getting the hot tub in the garden wasn't an easy task. He he knew what he was doing and got it all in. The hot tub itself. We love it. The quality of the hot tub is Premier. The jets, lights all add to a great hot tub. It's very spacious and most importantly very relaxing. Having the TV included is an added bonus. We recommend Premier HotTubs. They were quick to fix a jet that was broken. They have been friendly and always got back to us when we emailed them. Overall a positive experience.

Great customer service very helpful and fast delivery

great company we love our new hot tub and the delivery guys were fantastic many thanks dave

We were very impressed with the service we. When purchasing we were given the opportunity to speak to other customers and see their hot tub in situ which was very reassuring when making such a significant online purchase. The hot tub was a great price for the spec and was delivered swiftly. Set up was easy & the after care service ensured that any issues encountered were rectified quickly. We are very happy with our purchase & would definitely recommend.

Premier hot tubs delivered our hot tub 4 weeks ago. The delivery man was absolutely 1st class he just couldn’t do any more to help us. It was a challenging delivery to get into position and without him not sure we would have managed it. From ordering to delivery loads of contact and keeping us informed. Once the tub was installed we weee able to have a look and now we have had time to use it we cannot fault anything. We cannot recommend enough this company we got a brilliant hot tub for such a competitive price.

Premier hot tubs have been great. The product itself is amazing and has been thoroughly enjoyed since its installation, and the customer service and delivery was also of an impeccable quality. I would highly recommend.

Excellent communication and service from Premier Hot Tubs, even to the point of processing the order on a Sunday (and Christmas Eve no less!). We purchased the Exuma TV model and can't fault it... very spacious, very comfortable and very luxurious. The delivery process was a bit delayed (but due to shipping channel delays so outside of the company's control) but really well communicated and was perfect on the actual day of delivery. Would recommend them to anyone 😀

Very Happy with our new Hot Tub. Communication was very good from start to finish and happy to answer any questions.

The best Hot Tub provider in the UK, by far. We spent several weeks visiting garden centres and specialist hot tub retailers, as well as the usual places like Costco and B&Q, to view the hot tubs they had on offer. Our criteria was that we wanted something big and with plenty of jets.. We finally found one, but with a heavy price-tag. We put down a small deposit, but I wasn't quite content that we'd found something that justified the money..., so I did some more searching online and found very much the same tub with Premier Hot Tubs at a much better price, AND, this one came with a TV option !!! What more can you ask for?! :) Don't be fooled, you might think that you can find other tubs at the same price, but they will NOT be as BIG. 2.3m x 2.3m. The extra 30cm on any other hot tub really makes the difference. Other places offering tubs at the same size are far more expensive. From the first time I inquired, to the moment of delivery, the service we received was fantastic. The after service is also amazing - as with anything new, you have a lot questions - Rick and Karen have really gone above and beyond to provide support to us newbies. Their patience has been really appreciated. I couldn't recommend this company enough. If you are looking for a Hot Tub, then look no further.

I purchased a hot tub from Premier 3 years ago and the communication and customer service was great. Since then they have assisted me with parts chemicals and advice which has been very helpful. A great company to use for all your hot tub needs. Mark Portland Dorset.

Very good company. Helpful, nice family business. I recommend 5 start. Thank you

We bought a hot tub from Premier Hot Tubs back in 2020 following a recommendation from a friend. Our hot tub is fantastic and we are so glad we got it. The after sales support is really good too. Joe is always on hand to give help and support whenever needed.

Received a cover but unfortunately it wasn’t the correct size, and did wait a while for the product also. However their customer service is nothing but good so far, very friendly staff willing to help out. Received a full refund so can’t fault them one bit. Thanks premier, very helpful indeed.

Great company to deal with, always on hand to help via email or phone call, great products delivered fast and efficiently. We love our hot tub 😊👍

Premier Hot Tubs are an outstanding company to deal with, offering high quality products and unsurpassed customer service. My hot tub is probably over 10 years old and still going very strong - this is a testament to the product quality given it has been outside subject to harsh weather conditions for those 10 years! What is more, the customer service provided is amazing. First, they have been very happy to support me with such an old product, which is a refreshing change in today's world. Second, their team have and provide intimate technical knowledge of their product, seemingly any issue they know the cause of and often send helpful videos to show how to resolve. Third, they go above and beyond, without fail. They have ordered custom parts for me from their manufacturer that they don't normally sell, provided all sorts of advice and been very generous. Companies like this are few and far between these days. Thanks very much Premier! Highly recommended to all - you are safe in the knowledge of a long-lasting product and excellent support behind it.

The product is excellent value, it was delivered on time with great advice. The ongoing support is very good. I definitely recommend this company