Smart energy My mums boiler was old & & it was about time it was replaced, smart energy sent a surveyor after I responded to a Facebook advert I was telephone by Karen in admin who arranged a heating surveyor to check where the old boiler is & make a plan if the new boiler can be fitted there & check where the radiators are & if my Mum needed loft insulation. Karen rang me back & the gas safe fitters were arranged to come the next week. They put sheets down on the carpets & not only were they very professional they were very polite you could see they took great care to do everything the job involved. It’s an all day job so I stayed with my mum as she’s 80, bless her & I made sure she could sit & relax while the heating & hot water was off. The loft insulation is really a nice job & a spanking new boiler with hand held display controller. I recommend this awesome company who arrived on time & really lovely people. 10/10

Fitters 1st class, on time, could tell they were fully professional. Went above and beyond my expectations when I requested a little change here, time wasn't an issue for them. Cleaned up the mess, even when it got late, no they did it. Contact with Smartway throughout the process of boiler and insulation fitting was constant and now even after completion ongoing, though there are no issues. So glad I chose this company

Very good communication excellent work has been done highly recommend this superb company.

Didn’t get the boiler they said everything was done well apart from when the gas engineer left the boiler was banging and the kitchen radiator hadn’t been drained or a new rRTV replaced I asked to get the water now on the boiler I was told to do it myself I am 65 with barely use of my hands phoned and phoned and said I will have to pay 50 pound for some one to come out they said they would repay me knowing fine well no one will do this less than a 100 to come out still no RYV I made the mistake of using someone from a long way from my home I didn’t realise this so I am grateful for the boiler but the after care has been really disappointing and sad really and didn’t get the boiler I was told I would

Beginning to think this company is a fraud. Applied for a boiler under grant scheme. No one responding to my calls or messages. This there is a big scam going on here.

Very happy with the work that been done in my home today very clean no mess at all thank you very much

Today had my new boiler and loft done and the boiler was installed by ramzan and I couldn't be more satisfied with the work as he took the old boiler away with him . Ramzan took the time to explain to us how the smart meter works and he didn't go until the house had hot water .

I got new loft all the ventilation and one main thing boiler as well All the staff was very nice and cooperative would recommend them highly with out any doubt 10/10

I recently had a new boiler installed by Ramazan, and I couldn't be more satisfied with the service provided. He demonstrated exceptional professionalism and expertise throughout the entire process. The installation was completed efficiently and with meticulous attention to detail, ensuring that everything was set up perfectly. Ramazan took the time to explain the new system to me.

Very kind and good service , thanks very much !

“I had a service appointment at my house today, with Mubeen Tahir. I was very impressed with him and the company. He was punctual, arrived exactly when they said he would, and conducted himselve with the utmost professionalism throughout the visit. He clearly explained what needed to be done and completed the work efficiently and effectively. It’s refreshing to work with him and a company that values both time and quality. Highly recommended!” Dennisia Akran

The after care is terrible. I had a boiler and loft insulation done and there was damage to my ceiling a broken bed and bedding ruined to another room . I contacted them and was told it would all be resolved . I waited nothing . I put a review on and was asked by company if I would take it down and they promised to sort out the ceiling and compensation for the bed and bedding. Twice I've waited all day for someone to come and fix the ceiling now , no one is picking up the phone. Mite I add when I mentioned to a so called manager about what would happen about the bed and bedding he laughed and said you got to understand there may be some damage. Even though I had been told at the beginning that they would sort it all . He finished the call with Happy Christmas and put the phone down . This did not run smoothly for me. I'm afraid the ofgem echo4 complaints department is my next call to report my experience and try and resolve this.

Cannot give these workers enough stars…. 🤩 they did a First Installation Central Heating System in my 91 year old mother’s old Victorian house. They worked so hard and tidied up each day… the house was filled with her furniture and they worked around her and were just THE BEST … cannot thank them enough 👍 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Abdil very good for organising and dealing with the paperwork and very good we very happy he delte with us we recommend him thanks to him

Nice meet u my friend. And other colleagues worked hard last few days done good job

Came and fitted a boiler cleaned up after themselves. Work was carried out professionally, the guys were very nice and polite they explained everything what they were doing kept us informed, excellent work,

Mr Remazan very hard worker and very understandable ,he's a kind person and fast with his work along with being respectful to everything I ask him to do.

Boiler exchange. Ramsey was very polite and explained what he was doing and how it all worked after being fitted. Was done in a very professional way and all left clean & tidy. Hard working guys and would recommend Ramsey for any gas work needed.

Efficient and professional, they work hard to provide excellent customer service and quality workmanship. Genuinely nice people to deal with.

Terrible experience. Was told yes I was given a grant for boiler and surveyor would be out today at 11. For me to ring them and be told that sorry we rang the wrong person and I wouldn’t get a grant. Took the day off work. Very disappointing and unprofessional outfit. Getting hopes up for people that need it the most. Do not use