CE
United Kingdom | 23 March 2023This company is simply an agent that pays for Google sponsored ads but contracts with other local taxi companies. Their cancellation charges are egregious and they are incredibly inflexible. Do not use them under any circumstance! I booked a taxi for my family and their website said the car (which is a massive Toyota Alphard) could fit 8 suitcases. However, after I booked they asked me to fill out a questionnaire and made me state the number of every single item, including handbags that would be on our laps. They also considered my child’s car seat as an additional item even though she’d be sitting on it! Based on that, they said we needed to pay extra for an even bigger car. I challenged this but they insisted this was necessary. The night before the pickup, they email me to tell me that they don’t have the large car and therefore they will send two of the Alphards. I told them it was unnecessary but they didn’t respond to my email and sent two vans anyway. It turned out that I had accidentally booked for the day before (entirely my fault). I completely accept a penalty charge for having the drivers come and wait, but they insisted they would have to charge the full amount (the higher rate for the larger van). Their terms and conditions do not clearly state these charges.