thanks for everything for fixing the hot water pipes

This company double booked one of its properties for rent, after taking all deposits and fees from ourselves to tell us 3 working days before the move in date (which was confirmed by EMPM) that we are in fact unable to move into the property as they had given it to someone else. When complaining to staff, they insinuated I was lying but had a voicemail as evidence, will be perusing this further. Do not deal with this company!

Top class from first enquiry to 7 year client.

Very happy with the service from EMPM letting agency.

Very friendly, efficient staff, quick response to any problems with courtesy follow up. For anyone looking to rent in Lincolnshire I would highly recommended this Company.

I am taking over the management of my two rented properties simply because I have recently retired so have time on my hands EMPM have looked after them both for over ten years now and their service has always been exemplary ; long standing friendly , highly professional staff who have always looked after my best interests but had a good working relationship with tenants Highly recommended lways looked after my best interest

This letting agents is the worst. I was booked to view a semi detached property but it was an end terraced property. I arrived early to find it was a mess with beer cans all over the floor. Socks stuffed in hols of an open shed. Masses of litter all over the outside. I looked in the living room window to see the feature fireplace on the add was no longer there but just a board with tape around it. It was a pure mess and an insult. The letting agent told me she had not been to the property yet. I cancelled my booking. Stay away.

Melanie and her team have looked after my rental properties in Grantham for 15 years now. They are attentive and know their subject!. Good at keeping me on my game as regards certifications, but also firm but fair with the tenants. Importantly they have never made a financial mistake in the time that I have been with them.... nor late with any payments to me. Would recommend without question....moreso than going with an estate agent where "Rental" is a bolt on.

By far the best letting agents I've come across. Pleasure to deal with staff!

Yesterday (7/9/20), I replied to a routine email from EMPM concerning office hours, and took the opportunity to sound the agent about the likelihood of my landlord's agreeing to expenditure on a new shower. I received a courteous reply from the (lady) manager in a couple of hours, in which she promised to speak to my landlord, and also offered advice and encouragement concerning the garden area. Such swift, helpful and courteous responses have been characteristic of the Newark branch of EMPM ever since I became a tenant with them, in 2007, the outstanding example being in January 2020, when the manageress, and a colleague, called on me to give the unwelcome (to me, at any rate) news that my landlord wished to sell the property, and I'd have to move. I could have been given this message by telephone or email, but, knowing how disappointed I'd be to leave a really comfortable home, the manageress decided a personal visit would soften the blow. The staff of EMPM have shown such courtesy and kindness to me ever since the summer of 2007.

Excellent response and service.

I would never use anyone else. Always pleased with the service.

I have been with EMPM Newark for 6+ yeah and they are a really good letting agency.

The best. Always ready to help. Understanding and caring people. U won’t regret working with them.

Very professional and good communication.

I have just had dealings with the Newark Office I found them to be very kind and extremely helpful

Nothing is ever too much trouble . The properties are very well managed, regularly inspected and as a land lord feel well informed at all stages in the management process

Rachel is a fantastic agent, overcoming all obstacles that prevent her from providing a great service.

EMPM Ltd have been one of the best Letting Agents I have dealt with. Totally professional and always helpful. Any queries I had were dealt with quickly and efficiently, and their response time to all emails was same day. When I required maintenance issues sorted out, they were done very quickly and with minimal disruption. Upon moving out I was given all the relevant information without delay and was very clear on what was expected of me when vacating. The deposit system changed during my let and again I was given clear and concise advice on what steps to take to have my deposit returned. I am sorry that I couldn't find another property managed by this letting agency.

I always had good experiences