The process to purchase crypto was fairly seamless and easy, which was quite helpful. Communications were quick and effective. Additionally, the customer service agents that I interacted with during the process were kind, helpful, and patient.

The process is a bit cumbersome, but I understand giving me a second chance to confirm my purchase. I have often received promo codes for discounted transactions and appreciate it very much. This is one of the reasons I stay with coinflip, the discount codes. Thank you,

The concierge service makes the whole process painless. Well worth the fees.

Tyler was so helpful and very patient. This was my first time buying crypto, and I was a little nervous, but he made my feel comfortable by walking me through each step. He went above and beyond to help me, and I really appreciate that. Thanks, Denise

The Best customer service in the History of Customer Service!!! Nothing like it Anywhere!!! Every single person is outstanding. What a Company. The CoinFlip preferred is an excellent value. I get super competitive rates......

The lady I worked with was very friendly and nice to me and answered all my questions. I do think that buying Bitcoin is very hard to do without her help and also my banker in town. Thanks and have a blessed day. She gets five stars.

Their support was good also user friendly

From day one of my registration to the finish the customer service was excellent !

My account manager James and the professional service I receive from the Coinflip team

Your support staff is amazing. I am a beginner at crypto and they provided me all the information I needed to be confident that my transactions were going through properly and safely. I can’t say enough about how much I appreciate the assistance I received and the professionalism of your staff. FIVE STARS isn’t enough!

Helpful and patient

Customer service is good to work with. They were knowledgeable and answered my questions. I want to specifically thank them for speaking English so a person could understand there answers.

Very pleasant experience with the staff.

The agents were all so very helpful. And they made it a much easier and very smooth transaction. Even when there was a problem through the bank being frozen for some reason, they were so kind to let me know what was going on and fix the problem as quickly as possible.

Customer should be told that you cannot send USDC coin to an external wallet unless you have funds in Ethereum Tyler has been very helpful and getting me started with CoinFlip with many different questions You should not do wire transfers into USDC coin if you’re going to be transferring those funds to an external wallet

Not only being able to talk to a REAL person within a couple of hours but someone who was professional, knowledgeable and was able to walk me through the CoinFlip process. As someone new to crypto who is just trying to learn, I also appreciated being treated like a person and not treat a convicted money launderer who had to prove his innocence before I could use their service.

You were timely and efficient as always

Quick response and a very friendly agent. It all went well. Very pleased.

I bought $300 in ETH from them yesterday morning and it still has not hit my crypto Account these guys suck! Further, my wife emailed them and they still have yet to respond to her as well as texted them!!! Even With a receipt!!

While using the CoinFlip kiosk, I chose to use the cancel button to terminate the transactions and recover my cash. Nothing happened when using the cancel button, and the transaction completed. I called the service desk, and the person with whom I spoke was generally pleasant. She acknowledged the problem with the cancel button and indicated it was not the problem of CoinFlip, but rather the developer of the system. Not a very responsible response, obviously, nor did CoinFlip offer to help remedy this situation. Jan 18, 2025 - Received a boiler plate response to help from CoinFlip, and when I asked for some sort of remediation, there was nothing. Be careful and manage expectations when using this platform.