I was asked to remove the last bad review as they had resolved my query, and I did as I thought things can only get better.... However, the service still hasn't improved. My solicitor has been waiting over 6 weeks for a document and even after numerous attempts and emails still nothing. We were reassured (25/02) that it would be sent as soon as possible. Again, nothing. This company is a joke. Danielle has been helpful in trying to resolve the matter but unfortunately for her, she isn't able to and has just apologised profusely for the service I have received. A director has been cc'd on all the mails and despite being a "director" of the business and the one that asked me to remove the review last time, still hasn't got a rocket up his bum to sort it. It is an absolute shambles of a business, do not even engage with them as you and your buyers/sellers will have major issues when trying to purchase/sell the property. Just avoid. I will be glad when my property is sold and I never have to deal with them again.

Last year (2024) due to many unremedied breaches of contract, we replaced Advance Block Management (ABM), with a new managing agency taking over from April. ABM committed to completing a full handover – records and funds - to the new agency by September. To date, February 2025, they have not handed over any accounting information or the leaseholder funds which they still hold. Consequently, we are not able to produce service charge accounts for their final year of management or carry out any audit of their financial integrity in handling our affairs. Our new agents discovered that many budgeted bills ABM were responsible for paying had not been paid, leaving them to deal with several supplier and utility company creditors. ABM have given several false assurances that handover will occur but each time nothing happens. As far as we are concerned ABM have ‘gone rogue’ and we are forced to conclude that they have misappropriated our client funds. Two formal complaints to the company last year (regarding contract breaches and failure to handover) received no response from ABM and are currently being dealt with by The Property Ombudsman.

This is an appalling company, countless phone calls and emails. It takes ages for a reply then you end up going round in circles. They are trying to get me to pay for previous owners rent, even having said this will be corrected. Still have not got setup on their online system. Five months after moving into a new they still had the previous owner on the books. Strongly suggest avoding…

As the website won’t allow me to comment on the below message I will do so briefly here. Tanya your message is full of inaccuracies. Even via email we get no response for months. Email only became the preferred method after things began to escalate. Email ensures a written record, accountability, and clear communication while preventing misrepresentation and disputes. It is entirely inappropriate and dismissive to simply state, ‘I recommend you pay the balance,’ without addressing the legitimacy of a 175% increase.

This company should be shut down and investigated, they back date arrears with no proof ,never answer the phones or reply to your emails, and neglect the buildings they are supposed to manage

Very very bad company never spend money on site never tell about account when ever ask about money never reply never ever usee

Maintenance in general not carried out to a reasonable standard, or not at all in most cases. Still waiting for the lights in my block to be fixed. 11/02/25 How long does it take to phone a contractor to come and do the work? ABM entered a contract with a private parking company without the consent of leaseholders. They are now in the process of prosecuting residents for not displaying permits. I would advise anyone who is thinking about hiring a managing agent to avoid ABM like the plague. ABM needs to stop with the false reporting to Trustpilot. There is no harmful or illegal content in my review. I can provide documents and photographic evidence if necessary. Edit in reply to ABM. Quote/ The issue of the fine being raised was only mentioned to us after it has gone legal /unquote. There is nothing legal about trying to charge residents for parking at their own property. You have been aware of this issue from day 1. As you appointed NPC, it is your responsibility to instruct them to withdraw the illegal county court claims made against residents.

Don’t use wouldn’t recommend

Hi I have been threatened with a deformation lawsuit based on my prior review, as such I have had to remove some of the finer details of this review. My own opinion of this company is terrible, lacks communication, points blame elsewhere and refuses accountability. I would advise people to avoid at all costs. The above is in only my experience of the services provided and is my honest opinion.

We have been with advance block management for 10 years now. And I have seen the company grow since than. Its no doubt they have earned their position and I felt the need to write a review since I have worked with them for all this time. This is a company that really cares and really tries to go over and beyond. Not many agents care, but Advance does. 5 Star Service!

Advance Block Management are our new agents and currently assisting us with the Lift Replacement Works. Our previous agent didn't seem interested and wasn't sending the section 20 notice we needed to serve in order to start the works. There are 9 floors in our blocks, so can you imagine if the lifts aren't working! ! ! We have plenty funds to do the works so couldn't understand why they couldn't do it. Advance seem to be handling the project well so far and we are very happy.

We are an RTM company with 5 directors and 60 members. A dedicated RTM specialist helped us with this process and we were about to go with their recommendation to appoint an agent, UNTILL one of the members thought to do their own due diligence and see what other companies were quoting. She managed to get in contact with Advance and not only were their fees 50% less, they also mentioned the service charge was highly inflated and managed to bring this down. Superb service.

Terrible Management Agency. Don't pick up the phone or respond to emails. They don't complete basic tasks that they should do. They don't even pay suppliers on time too. They don't follow up on any actions and take clients for granted. Epically frustrating and really bring the industry into disrepute.

This is the worst company I've ever had the displeasure of using. They don't acknowledge payment for months on end, don't have a clue when you call them and don't call you back to solve when they say they will. You have to fight to A) get a response and B) get confirmation of payment. The one thing they are good at is charging fees when they don't acknowledge your payment and therefore your account shows you owe money.. I cannot express enough how poorly this company is ran. This is a reply to your comment below - The whole point of my review is that you don't email back, or call back for that matter when you say you will. Just look at your reviews on here; they are all terrible and make a similar point (with a few obviously fake reviews sprinkled in for good measure). Absurd, 'company'.

A complete disgrace. I can only assume the positive reviews here are fake. The reply to reviews also do not reflect reality of complete inaction by this organisation

Such a frustrating Company to work with. I reiterate the comments below, the response time is abysmal. Especially on urgent matters they will leave you vulnerable and waiting. Perhaps they ought to not take clients on should they not be able to service them properly.

A complete disgrace of a compmany. Fails to respond to any communication. Fails to provide services and documents that are paid for. Should not be in operation.

We initially contracted Advance to assist us with Cladding issue on our block as our block was deemed dangerous. We had cladding in our block which if caught fire would go up in flames like Grenfell! We desperately needed assistance and found Advance from a recommendation. After our initial chat we knew they were the right choice for us. They managed to secure a £2 million pound grant to get the works completed. This was prompted by the manager, as we all thought this would have to be paid by the leaseholders. We are beyond grateful and happy for their proactive response to this desperate situation. Not only is our block now safe, it is has boosted the value of the apartments in our 250 unit block, we also decided to continue with our working relationship and are happy with Advance Block Management being our agents.

As we have just renewed our agreement today, I thought I would reach out to say that managers at Advance are very hard working and their reporting is very good too. They had so much on their plate to do when we signed them up as our agents. They organised the works outstanding as priority and Long Term works and then updated us on each item as we went along. Thank you

Our manager prepared a realistic service charge budget calculation and ensured all leaseholders were promptly paying. We have had a major cashflow problem before and were paying for too much!! Since Advance came on board they reduced the charges by 40% and managed to get all the debt in too. We now pay less and get more works done. We decided as Board to use the savings made and pump it in the reserve fund. Best decision we made.