While this company seems to be based in Canada, the patches are made in Pakistan. Not a big issue, unless you want to buy Canadian products. Despite that, the response we marvelous, communications was rapid and timely. I like that they ask for approval at every step - at one point, they sought confirmation of my approval since there was a need to produce the badges larger than what I ordered to ensure the badges showed all the artistic details of the submitted image - they wanted to make sure, I was ok with this free-of-charge change. Production and delivery was rapid. The badges are of high quality and look exactly like the image I supplied. Some of the terms used on the order form are not clear if you do not know the industry, but I am confident, they would have answered any questions I would have asked - I just didn’t. Great job, guys.

The communication and quality deserves 5 star review! I will be a returning customer!

The prices were very reasonable and the quality was over and above what was expected. Great job and I'll be coming back for more!

Do not buy from them. It’s been almost a month and still didn’t receive my order and they don’t want to refund me. There are not in Canada and don’t have a supplier in Canada Toronto. It’s a scam. Beware while making your payment.

The embroidered patches I ordered came back and exceeded my expectations. Very crisp detail - almost photographic. But what really impressed me - persuaded me to move from four stars to five - was the personable service of Jack - the customer service rep who helped sort out a shipping issue. Embroidered Patches Canada (and Jack!) have made a fan of me!

Ordered custom keychains for myself and my classmates, and I couldn't be happier with the result. I'd give a 10/10 for the quality, and the delivery was also right on time. My friends also loved theirs. Overall, fantastic experience! 🙌🏻

Communication with company was great to start. I ordered a couple hundred patches for an event we were hosting, they agreed to my timeline, and I signed off on the proof. Communication became spare. They asked for a second timeline and I extended my deadline by 2 days. The original deadline date passed and the company kept promising me tracking info, but never sent the details. My extended deadline also passed, and then the event passed, all without the patches. They eventually arrived, and then the tracking information arrived the next day. It turns out that on the day it was originally due to be delivered, my order was still in Pakistan. I wish i had had this information at the time so i could have planned my event details accordingly. I have no need for 200 patches now that the event is over. The company refused to refund my money. After a long back and forth, they agreed to refund 25%, leaving me holding the bag for the remaining 75% of costs and 200 unusable patches.

Price was good, never waited more than 24h for answers (often within 2 hours), efficient design team, patches delivered on time, very satisfied of the result. Please note however that even with a .CA and a rather "canadian design" website, this business is not located in Canada. I tought I was encourageing a Canadian business. This is the only reason I took off 1 star.