We bought our tickets at the start of 2020 before the pandemic, holiday was cancelled but we decided to keep the tickets as there was a lot of companies struggling to stay afloat. Each year we've been charged £25 to Change the tickets even though its a world pandemic. We've also since lost our 'free gift' that we got at the time of booking because they wont honour it. Again we've paid the difference in tickets prices from last year to this year but still havnt got our tickets in the Wallet because I asked for there complaints procedure to make a complaint. Quick enough in getting back to me when I changed the tickets each year or had an' outstanding balance for tickets inflation each year but wont get back to me now. Will never use the company again.

Doesn’t seem to be dealing with refunds very well, we paid extra for the cancellation insurance and due to COVID-19 we have obviously not been able to use our tickets, cancelled them back in March and returned tickets straight away. I was informed our refund would take 30-60 days! I already thought this was a long time but understood it’s not a normal situation. However 60 days has been and gone and still no refund and their response to my emails is that they don’t know when they can refund me! Other companies we also bought tickets from refunded us within 30 days and that’s without us having paid for cancellation insurance.

Disgusting charging £25 to amend booking until next year due to the pandemic, other ticket companies are waiving there fees, but not these ones.

Absolutely poor service. We booked 9 Discovery Cove tickets months ago for a wedding in mid-May 2020. Obviously, due to Corvid-19 we are unable to attend. I know they may be busy but despite 2 emails to them we have heard nothing, there is very little information on their website. On further investigation, we have come across others that have been waiting for a response since mid-April. I will be keeping a close eye on this company, which by the way is part of US rentacar, if this is how they are treating their customers I will ensure people remember those companies like this after this is all over.

Would highly recommend! Tickets delivered extremely quickly and Jess was super helpful when we had a query and was resolved quickly and efficiently. Will be coming back to these for all my ticket needs in the future.

Fantastic - received within a few days of ordering, best price around

Excellent service. Ordered Universal Orlando tickets. Best price we could find and delivered within a few days. Would definitely use this site again.

Bought multichoice tickets. Received tickets within a few days. Registered the Disney World tickets ready for our holiday in Oct. Great service, great value

Bought 4 tickets for Disney arrived in 5 days in pink envelope as yet haven’t been able to attach them to my Disney app other than that great service and good price

First time using theme park tickets direct - great prices and will be using again!

Absolutely amazing service from start to finish. Extremely fast delivery too.

Easy to book and has a low booking deposit and the ticket price was great which helps a great deal, only down side not much freebies as an incentive to buy from your company, but still didn't hinder me from booking with yourself

Tickets very well priced & spoke with an advisor who was very helpful & went through everything with us to ensure we got what we wanted.

Very happy with the price and service received from Theme Park Tickets Direct, by far the best price, and the tickets arrived within 3 days! Brilliant.

Ordered the tickets on a Friday came on the Saturday. Best price I found online. Really easy to use and would recommend to anyone.

Tickets arrived within three days of placing my order fantastic service throughout

Great service, speedy delivery. Would highly recommend

Website is easy to use and understand. Seems good value for the tickets we purchased.

Shopped around for tickets.thought you were best price which included a lot of added extras within price..easily ordered and very quickly delivered. Thank you

Easy to navigate website and tickets arrived within three days. Much cheaper.