This company is a complete scam. SMG charged my daughter & her roommates €1200 for final cleaning of an apartment which was handed over CLEAN. This price is totally unrealistic and excessive. They simply took advantage of their ability to charge whatever fictitious amounts they (and your chosen cleaning partners) can manage and justify, in order to deduct as much as possible from the security deposit. A fair price could have been €2-400. All requests for consideration for a more fair price were ignored.

good service and attitude, high efficiency and good quality

My window is still broken from the August to November. Now the winter is coming. I don’t konw how long is their ‘two weeks’.

In general I have been disappointed in the service. It is over 2 months into our stay at our house and only now has almost every concern that was raised at the start of the stay been addressed. The amount of rent does not at all reflect the condition of the house which in my opinion needs to be refurbished before you undergo another rent period as I would not recommend this place to someone I know. In comparison to other homes with better location and amenities, the rent does not even compare to ours which is disappointing as I feel that it is taking advantage of international students who are struggling to find accommodation. I think that there needs to be a in person inspection with one of the tenants upon arrival since the state of the house was appalling and should have not been put on us to go through the process of contacting you frequently to try get help. More effort from your side would have been appreciated.

Pay attention before signing a rental contract with SMG Housing! They offer Short Stay (Huur naar zijn aard van korte duur) contracts for (International) students (and other people?) which is against the law. A Short Stay contract limits the right of the tenant while he should be protected by the rental law (huurrecht). By offering a Short Stay contract they can escape the price check (Huurprijscheck) so a much higher rent can be asked. This could be 2x the official allowed rental fee. Either SMG-Housing is not aware of the rental law or they do it on purpose to make more money.

The communication was fast, and instructions were clear.

1- gave me the wrong owner name, making me loose my registration appointment and had to convice them for HALF an hour to give me the right one 2- wanted me to get the keys in amsterdam when they had never told me neither me nor my roomates that we had to do that, FOUR days before we moved in. Took hours to convice them of another option 3- payed the cleaning fee, expensive, and my room and the bathroom was DISGUSTING. 4- the lamp from my room was broken and they did not repair it. 5- emailed you about this and you never answered. start doing your f-ing job

Very helpfull staff

Great help!

It was great!

SMG Housing helped me in securing a room for a year! A very trustworthy company in finding a room!

I recently rented an apartment in The Hague through SMG-Housing, and I couldn’t be happier with my experience. From the start, their team was incredibly professional and attentive, guiding me through the entire rental process with ease. They took the time to understand my needs and preferences, presenting me with options that perfectly matched what I was looking for. The communication was always clear and prompt, which made everything seamless. The apartment itself is wonderful, and I truly appreciate the effort they put into ensuring everything was in great condition before my move-in. They were always available for any questions or concerns I had during my stay. I highly recommend SMG-Housing to anyone looking for a reliable and friendly housing agent in The Hague. They made my experience enjoyable and stress-free!

Service was top!

Top service

Prima bereikbaar, goede en heldere communicatie!

Beste service gehad die ik me kan herinneren en Anouar was erg vriendelijk en behulpzaam in het gehele process!

Appartement gehuurd voor een jaar in Valencia, mijn vriendinnen en ik waren onder de indruk van de leuke en gezellige inrichting en ligging van het huisje. Zou het zeker aanraden aan klasgenoten of andere studenten die voor het eerst in het buitenland gaan studeren. Ook voor veel vragen kan je bij smg housing terecht.

mi ha aiutato con la mia caldaia rotta, personale cordiale

Conclusie: Ik raad SMG ten zeerste af. -Huur prijzen tov wat je krijgt zijn veel te hoog. appartement was bij aankomst niet schoon -Contractuele afspraken komt men niet altijd na. - Beloofde veiligheidsmaatregelen (nood brandtrap)niet nagekomen. ( twee weken voor aankomst grote brand in de wijk soortelijk gebouw) maw indien brand geen nooduitgang ( 4e verd). - Borg, ( volledige huur) ondertussen zijn we al twee maanden terug en hebben we onze borg nog niet terug. In het contract staat dat ze trachten binnen twee maanden de borg terug te storten. Iets wat eigenlijk helemaal niet kan omdat men dit binnen een redelijke termijn van twee weken moet doen. ( zie NL burgelijk wetboek). Hierover gebeld en kom je erachter dat SMG jou aan het lijntje houdt. Elke keer heeft men een ander verhaal, het eerste was "omdat wij een groot aantal verschillende woningen verhuren storten wij de borg in 1 keer terug" daar knelt het gelijk want als ik aan de voorzijde van de termijn zit en iemand anders aan het eind van de termijn. Heeft de een zijn borg binnen een aantal dagen terug en de ander pas na twee maand of nog later zoals in ons geval. - weer bellen dit keer hebben zij ons iban nummer niet waarop ze het kunnen terug storten. Iets wat heel gek is want van dit rekening nummer hebben ze ook de borg ontvangen?!. SMG is een NL bedrijf en wij hebben een NL rekening. -Weer bellen, "het spijt ons zeer de man/vrouw die erover gaat is helaas niet op zijn plek hij of zij belt u zsm terug. Ze hebben niet terug gebeld. SMG lijkt leuk is het zeker niet, ben je op zoek naar een woning in NL of in Spanje. Zoek aub verder en sla dit bedrijf over.

SMG's business practices are exploitative and aim to extract the most amount of money from their tenants while providing as little service as possible — our messages were ignored, the apartment was dirty upon arrival, and we were forced to pay additional fees of 500 Euros as part of the contract. We rented a 5-room property through SMG Housing from August 2023 to July 2024 in Delft, Netherlands. The rent was exceptionally high, and we discovered that neighbors, who live in the same type of building but rent from a different agencies, were charged only a quarter of what we paid. Upon moving into the house, we immediately noticed a lack of cleanliness in the kitchen, despite being charged upfront by SMG Housing for cleaning services. It was only after we reported this issue that they sent cleaning staff to address the situation. We also reported several other problems in the house, such as a broken window and moldy timber in the garden. Although these issues were acknowledged, they were never resolved. Additionally, the washing machine was broken upon our arrival, and despite notifying SMG, they failed to replace it. We were eventually forced to purchase a new one ourselves after the legally required six-week notice period. Only then did SMG Housing respond, insisting that we replace the broken machine with a specific model. The contract also included a "welcome package" fee for kitchen utensils and bedding valued at around €100, yet we were charged four to five times that amount. We never received any receipts for these or any other costs incurred. Finally, the process of reclaiming our deposit was unnecessarily complicated. SMG required tenants to fill out a form detailing the deposit amount and rental property, but they repeatedly sent the wrong form, causing delays and frustration. When we eventually received a reduced deposit, I inquired about the discrepancy and requested related invoices. It turned out that SMG had miscalculated the amount owed by a significant margin. Throughout our tenancy, SMG Housing was largely unresponsive to our concerns and communicated in an unprofessional and demanding manner.