The set up of the Falcon 2 was challenging to say the least. Each time we had an issue, we were given direction on how to solve it. The step by step video for setting up the camera was excellent. I think we received good service after the sales. We did find out that the air filtration system is too small to handle the 60W version. We are still looking into a system that will work.

Shishir at The Maker's Chest went above and beyond and made ordering so simple! We ordered the LaserPecker LP5 kit, but the safety enclosure was due to ship from overseas. Since I can't receive shipments from overseas at my company, he made sure that he received it first and forwarded the enclosure to us. Shishir took my call right away and walked me through the process until we received all of the items. I can tell he takes pride in his work and company.

Thanks to The Maker's Chest I purchased a C02 laser that fits my needs. Laser engravers are expensive and it's hard to make that purchase when you have no idea what to do or what kind of laser to purchase. Luckily I found Shishir at The Maker's Chest to make my purchase easy and feel good about what machine to buy. I gave him my concerns and questions and he suggested a couple different machines to check out. He also asked me questions to make sure I would get the right fit. After my research I decided to purchase the Flux Beamo. This laser is so fun to work with and easy for a newbie like me. The software is also user friendly for what I like to do, laser engrave on glass. I also went back to Shishir to purchase the rotary attachment and I'm waiting for that to arrive. One other thing I enjoyed about The Maker's Chest is no pressure. It took me awhile to commit and make the purchase and between the first time we talked until I called him back to make the purchase he did not keep contacting me and asking when I was going to buy the machine. For that reason, and many others, I will have no problem referring people to The Maker's Chest. Thank you so much!!!

Randy Anderson from Gravograph suggested I call Maker's Chest for the type of product I was looking for I spoke with Shishir Nigam who was very help full giving suggestions for what I needed. Decided on the X-TOOL F1-ULTRA. Ordered arrived and finding it to be excellent well-built machine. Would recommend The Maker's Chest to anyone.

I couldn’t be happier with my experience! The customer service here is outstanding—they just walk me thru all the laser cutters that i may need for my studio n the selection of laser engravers is impressive, I appreciated the hands-on advice and open communication throughout the entire process. If you're looking for quality laser engraver and cutters and fantastic support, I highly recommend them!

I am also new to the world of lasers and not super tech savvy. Shishir helped me choose the correct machine. He has been very quick to respond to my questions so I could get started on my creative adventure. I would highly recommend The Maker's Chest and Shishir for your laser needs.

We were referred to this company as a small business who is just getting our feet wet in the world of laser engraving. The expert advice and customer service we received were above and beyond. Shishir made every effort to ensure we were purchasing the correct engraver for our needs now and potential needs down the line. He kept us updated at every step and has tolerated our thousands of questions and answered them thoroughly and timely each time. We are so grateful to have found this company and certainly wouldn't be able to move into this area of production without The Maker's Chest. Highly Recommend!