Purchased their theme 2 weeks ago and still do not have it. Luckily I always use a payment source like Paypal or Affirm that is customer friendly and have a dispute in with them to hold/stop the payment. I have been in contact with a Nicolas Rincon support agent and I have asked to have him send the files, he claims he has a couple of times but nothing has arrived and I am monitoring spam and inbox and built a filter to route any incoming email from them to a specified folder and whitelisted them away from spam/junk. Literally will respond to the guys email within 30min and say... send now I am waiting and nothing. At this point I would say these guys are a total scam and will be telling the payment source to just stop and refund the payment.

Be careful with this company, they will bill you with an unusual amount at times and when you chase them they will show you a technical error on their part and force you to pay. Also, their campaign will not bring you enough revenue to cover their cost and sucks your capital.

Support was horrible. I opted for the "install in 3-days" with a "7-day audit".....it cost an additional $700 over the theme costs. DONT DO IT! The support was lousy, and the communication is lacking severely. The 3-day turn around took about 3-weeks. Maybe the theme is good....but don't waste your money on them doing it for you.

Greatest theme and support! Super optimized, responsive and a very professional team running the background end of the Store!

PJ was very responsive and hooked me up with some developer help to add logo elements to my shop. It was a great experience and great shop theme.

I purchased this theme and received an email confirmation thanking me for my purchase. When I followed the link to the theme download and logged in it says I don’t have a license or any active support. After sending several messages to their support and receiving no response after several days I requested a refund, still waiting with no response.

Abysmal theme and woeful customer support. Multiple technical problems and excruciatingly slow. Have requested a refund multiple times but to no avail. Please do yourself a favour and buy a different theme.

Advertised as 24/7 support, which is non-existent. 2 days of looking for support for a simple problem without a response. DO NOT BUY.

They are very helpful! I bought my theme over a year ago and couldn't find my license. They were extremely helpful in helping me restore my website.

Don't waste your time or money. So many better options. This theme is horrible. It's slow, the documentation is outdated and lacking, the admin configuration settings are not user friendly at all, the settings are so horrible you can't tell what you're enabling or disabling until you change it and save it to view it on the frontend. Even then, they don't work. As soon as support told me to add css to hide content, I knew it was time to use another theme. The support is horrible, the theme is full of errors and simple things don't work, like the add to cart button on mobile... really? Support requests access but then they don't do anything for a month. The devs tried to blame it on apps. Only app installed was the Shopify reviews app. If that breaks your add to cart, that tells you how bad the theme is designed. The theme also doesn't work with the default shopify search and discovery app so you can't use filters on your store (you can use tags as filters, that's clanky). Ecommerce stores need filters.

What a pleasent company :) I bought the theme but It didnt fit my expectations since there was some specific elements my business needed which the theme did not have. And we asked the support for a refund and got it. Super helpfull support and the theme is amazing, so sad we didnt get the specific element we needed because everything else was on point. Thanks a lot Shoptimized, been a pleasure working with you.

They were keen on helping me out even after nearly four years of purchase. The majority would forget you or ignore once they have your money. These guys are different. Yes, even if something goes wrong by some remote chance, your money is in safe hands!PJ is certainly the go=to person for Shopitimized!! P.S. The best thing is that they are always constantly innovating and coming up with new products and ready to help their customers at ALL times. I wish you the very best in your noble endeavor!

The theme is great - Has everything you could wish for. There was a problem with the code of the template, after sharing it with them, they fixed it on my website and for future theme updates. Thanks PJ guerrero for your support!

Great theme, I've tried many but this is definitely superior to most. Excellent support to from PJ. Highly recommend

The Best Don't look any better. This theam has everything you need for a job

I was rather upset with their customer service because I sent a few emails and messages without respond. Following that I actually requested for a refund and didn’t hear from that. Just when I thought that I would need to raise a request to block payment with cc company, I realized they actually replied and the email went to spam. They have also responded to my refund request and issued a refund.

thank you very much for your help, excellent service I recommend you

Support team is here to help! Takes time to answer back at times but will definitelydo so. :) Make sure to ask for updates if you don't get a reply. Also, be kind to the team. It really goes a long way!

The worst thing on Shoptimized is its bad team support. I can see that Pj Guerrero is online, and he don't answer my questions. I usually wait for 24hour- 2days before getting an answer. The theme is good, but the support team doesn't respect you as their client 😡

I felt compelled to leave this review after upgrading to Shoptimized, within 1 week my conversion rate had doubled! The theme is pretty user-friendly also considering the huge amount of options! OH yeah, the theme is SUPER FAST!