This company has the worst customer service I have ever dealt with. They say they are 24/yet for three days my calls throughout the day went unanswered. I experienced long hold times of access of 1 hour. They have vet to respond to any of my emails besides automated responses touting Corona Virus as the cause for the delay. This experience has been disrespectful and rude to say the least. They are thieves as well as to not give me my refund to which I am due.

I have tried to call you so many times from overseas I have now lost count, every time at a very high cost to me but your system disconnects after putting me on hold for 1 hour. Emails also go unanswered I have spoken with malaysian airlines about the change they made to my schedule and after reorganizing my tour dates they have agreed to change my return date free of charge due to the airline initiated reschedule. They cannot complete the change because its an agency booking so they have added a note in the itinerary so that you can make the change for me as follows: Departure date: no change (12 Mar 20) Return date: change from 04 Apr 2020 to 01 April 2020 in the same flight numbers. I purchased the premium service plan that allows changes without vayama.com change fees, but not able to make use of this because no one replies to email or picks up the phone

Easy to use site, only thing that bothered me was that I had to wait 12h before my e-tickets were delivered by e-mail.

VUS-12285549 Customer Service called me and they were quickly respond mail too. I think, Don't give up keeping call or send mail to Vayama. They will do for you. I bought tickets to Tokyo less than $700. it is super cheap. I will use Vayama again. K.S

Would give 0 stars. This is the most useless company I ever seen in my life. I’m beginning to think this company is a scam because i have been calling them for awhile. I talked to a customer service agent name Varun and he said said they will get a response from the ANA airline yesterday to get our refund because ANA posted on their website that they give refunds/waivers for trip to happen. However he lied, because I called back and they said no response. I think they are jerking us around and trying to take our hard earned money. If we don’t get our money back, I want some people fired. It’s very frustrating to deal with bad customer service like this. If we can’t get our money back because of your dumb inefficient policy, something need to change or someone needs to get fired.

We have tried to get in touch with Vayama for the past couple of weeks without any response to phone or email. We wait on hold for 1 hour only to get disconnected - this has happened 10 times. They say they have high call volumes but I don’t believe they are answering any calls. My husband has a pre-existing medical condition and has a doctors note saying he cannot travel to Japan with the Coronavirus outbreak. We spoke to the airline directly and they even put a note on the account for Vayama saying through airline policy we are eligible for a refund but that we need to go through Vayama. This company is a complete scam. If Vayama does not respond to us in the next day we are going to report fraud. DO NOT BOOK WITH THEM!!

I understand they are busy at the moment but it is impossible to reach the customer service agents. I spent close to 10 hours since last week trying to reach them but to no avail. My flight leaves in 5 days and appreciate if anyone can help. My booking number is VUS-15522230.

This was my 1st time to book in this site and I was happy that I found a little cheaper ticket. And I think this site is a trusted one. Hope I can book again here in the future. Thanks.

We tried over 5 days to get in touch with the customer service. Nobody is picking up. We emailed thrice. Nobody responded. We have a return flight booked through vayama in singapore airlines. We need to cancel the flight because we are too worried due to corona virus outbreak(also my wife is in a medical condition). Please respond as we would like a refund. We understand the line would be busy. But we have been trying for two weeks(emailed before two weeks) and still no response.

I have been trying to reach the customer service for two weeks already !!! Even calls, emails, and messages. Never got a reply. Please do something !! My booking number is VUS-14931195. I already called the korean airlines and asked about the corona virus information. They said they allows to waive the fees and full refund for the traveling till June. Please contact me back or do something