US Tech Support continues to make promises that they can not keep. They say they will call you in 2-4 hours, and days go by with no call. Since they became US Tech Support from Advaced Tech Support their prices have gone up and their service has gone hill big time! They have too many customers and not enough staff to handle the workload. The big problem is getting to a technician to get your problems resolved. Once that happens, which has taken days recently, then the do a good job of resolving your issues.

I am a software engineer with a formal computer science education doing routine computer maintenance for my elderly parent. I came across some concerning artifacts of things having to do with remote desktop monitoring and other red flags in their file system. They had no recollection of how those artifacts got there, and after some more digging through the computer I determined these people managed to target my elderly parent and charged $300 to activate a msft office subscription they already owned and install unnecessary free antivirus software, plus secretly left themselves open to accessing the computer remotely. I am positively livid that they not only charged my parent hundreds of dollars for 10 minutes of work that a barely literate child could do, but left artifacts on the computer that at best rendered the computer open to malicious attack for the past 3 years and at worst has allowed them to steal my parent's identity. And right now, some of the things I've been coming across are looking like worst case scenario. DO NOT USE SERVICES LIKE THIS -- IT IS A SCAM. The reviews on their website are fake, and the user photos are scraped from stock images and random social media profiles. If you truly have nobody with the skills to help you, find a local computer store with good reviews via Google Maps... even something like Geek Squad would have done this kind of work for under $40. They are charging an outrageous fee and rendering your computer insecure. Even the name "vince goodman" sounds like something a Breaking Bad fan made up as a joke. The street address listed on this TrustPilot page BELONGS TO A TIRE STORE named "Radial Tire Service". These people are scammers, don't let them take advantage of you or your families.

excellent....

Mannie did a good job fixing my router settings.