8 socket vertical extension , great item space saving and surge protected

Easy to order on web site, a very good price, postage cost let it down I'm afraid

Second order from Luma. Straightforward to order and arrives on time. What more can you ask for?

Price competitive, delivery on time

Original order process was ok, although delivery charge was high it was reduced when I queried it. However, the light fittings I had ordered were not fire resistant, as I had thought (not mentioned either way on the product description). So I wanted to return them, and got a returns number and sent them off. Luma had no reasonably priced versions of the correct type and size available, so I asked for a refund. A week after they had been received back (I used Parcelforce 48 hour tracked service - £13) I had to chase to get my refund processed - which it was, almost immediately. But it turned out that they had deducted the original delivery charge from my refund, something I've not experienced before. In fact, some companies even give free returns without question. I assume it's legal to deduct the carriage charge, but means I'm very unlikely to use them again.

I am always wary of buying from a retailer I don't normally use , especially when the prices are so competitive, but I am so pleased to have found Luma Lighting. My first order was modest but I was so impressed with the quality of the merchandise and delivery that I have just placed another more substantial order. Luma will be my first port of call for lighting needs in future. Highly recommended.

Just what you want in an online ordering world.

I ordered some lighting transformers. I couldn't believe the price a fraction of what I would have paid in a high street shop. They were ordered and were delivered on time. Good quality kit. I would definitely refer lumar to other people.

Quick delivery.

Initially I was impressed when I rang for assistance to find the right bulbs for thr bulk head light I wanted to purchase. The person I spoke to told me how to select the appropriate bulb; and stated he would check it was the correct bulb when I had submitted my order on-line. Unfortunately the wrong bulb was delivered. The second issue concerns your customer service / admin proces. I chose to use your own email entry system to advise of the bulb issue. The email system states a response in 2 hours. This was definitely not the case. Luma only seemed to respond when I sent an email a few days after I received delivery of the order. At present Luma has apologised and informed that the correct bulbs are being sent to me.

2 x MR16 LV Lampholders (LHGU53) @ £1.56, so small and light a second class stamp would have done! Postage £4.95 Total £6.51

Very well priced and the whole process from purchase to delivery was as efficient as one should expect. Thank you.

I spoke to the sales team for some general advice and stock availability and they were particularly helpful. Agreed to send my order in two packages as they would have to order further stock to fulfil my order. A slight hiccup on the initial delivery but it was addressed in superfast time after one brief call. Errors happen, it's how you deal with them that counts. I would use again without hesitation.

First class service and product perfect..IB

Will use Luma Lighting again

Kerry and Trevor always been helpful and providing good customer service.

What I wanted delivered on time ... Absolutely fine

Excellent service & very good price &delivery service excellent no problems at all

I telephoned to check if the item I required was in stock and true to their word it was and was also delivered within the timescale given. I would certainly use this Company again... excellent service!

Helped me with an order of flexible LED lighting. Happily refunded one order, so that I can re-order the correct kit, once they had advised me on what to purchase.