The process was well organized. I also like the additional documents. The videos are also very educational. I do like your process and I would refer your service when and if it arrives. The survey of business additional needs made the communication process simple.

I have used their service to set up my LLC and I thought everything was going fine until I saw an unknown charge on my credit card. I didn’t receive any invoice, or receipt about this charge and whenever I tried to contact their customer service, they have not once picked up the phone. I’ve called more than 15 times, left multiple messages, left emails and nothing. Anytime I try to access my account (I have to reset my password) the website tells me “my reset link is invalid”. So I basically have no way of going into the account to see what the charge was about. I am so frustrated and annoyed at their customer service, just because of this I would never recommend this to anyone.

I submitted payment to file my single member LLC on May 26, 2023. I got a confirmation on June 2 that my LLC had been filed with my state. When I didn't hear anything for a few weeks, I sent an email to BetterLegal on June 23 to ask if there were any updates. No response. I emailed again on June 26. No response again. I connected with customer service over chat and the agent followed up on June 29. He informed me that my state required filings to be submitted by mail, and BetterLegal had mailed my filing "18 days ago". So, not on June 2 as they had claimed. As of today (July 12) it has still not been filed. I am unable to get a response from anyone at BetterLegal as to what is going on. I would advise going with a different service. I asked for a partial refund as I felt misled by their advertising and they took at least an extra week to file my LLC without any sort of update given to me. I'm giving two stars since the customer service agent followed up once. UPDATE: I’m changing my review to 4 stars after Chad’s prompt response. I appreciate his candid message, as well as his follow through - he did in fact call and leave a voicemail going into detail about what happened. Thank you Chad for following up, and fingers crossed that my LLC goes through soon.

I was so amazed at how easy and seamless the whole process was. What took me months to decide to do, took a matter of minutes to actually accomplish with the help of Better Legal

Nothing went wrong . I was happy with the process.

Betterlegal was quick and efficient. They did everything for me with no hassle!

Very easy fast process online. Got my LLC and FL Tax id in just a few days.

Fantastic experience! I love how quickly my filing was completed and how easy it was to submit all the required information. I've been dreading this task, and BetterLegal made it so simple. The price was also comparable to other services and, in some cases, even more affordable.

Great job navigating the process

Your site was well explained and easy to follow. The turnaround was amazing, I received confirmation that my LLC was formed in 3 hours!!!

I have an ongoing problem with getting in touch with them. They were quite efficient and extremely fast (same-day) with the filing process. They also faxed our EIN request as far as I am aware. However, their website has many issues, it is a total mess. I had problems with login (right now it gives the error `Sorry, your login session has changed/expired... please try again`) and password reset (the password reset link had double app2.app2.betterlegal in the beginning so it did not work but worked after I removed the first app2.). I think they are still developing it and it feels mostly unfinished. Some links, and utilities I saw the first time I logged in, are not available anymore. Most importantly, they do not return your emails. I must have sent 4-5 emails to the filling. Maybe it was the wrong email to send my specific issue but they did not relay it to the correct one and `contact us` on the webpage doesn't work for me. I think the process is working as usual but the lack of communication casts doubt on the professionalism of the team. If I can get my EIN (hopefully) and bank account set up, I will consider using another registered agent. Update 03/30/23: The website is still inaccessible. I can't log in or reset my password. Update 03/31/23: The website is fixed. I can log in now. Update 04/04/23 I have received my EIN and they got back to me over email. If I could get help with the opening of the company's bank account, our deal will be concluded.

Better Legal was responsive and efficient. They created the documents that I needed to file for my LLC. The process was convenient and affordable.

Communication Answering questions

I use their registered agent service. Pricing is fair. Good customer service. I recommend.

The process of forming my LLC trough BetterLegal was fast, and easy. Extremely satisfied with their service.

They took care of everything and promptly contacted me for clarification on certian information.

Great Communication

Simple and Easy to do online every step great communication as well

Initially I thought I was receiving a great service as I got my documents within 2-3 days. However, the BIG issue was that for some reason, they couldn't provide me with an EIN, stating that it was a problem with the IRS. So had to fill out, sign and scan them a form so they could fax it to the IRS. Apparently, this would add 2-3 weeks to the process. It's now been a month, and STILL no EIN. I had a couple of responses over the past few weeks assuring me that the EIN was imminent, but over the last few days, despite several emails, I've had no response. This has been a VERY frustrating experience, as what is advertised on their website DOES NOT match the services I've received so far. VERY DISAPPOINTED!!!

BetterLegal.com made it extremely easy and efficient to start my business. The questionnaire used to file the paperwork was understandable and simple to fill out. They do all the work in filing for you and make sure you have all the required documents to the correct organizations in a noticeably brief time. I was impressed with the efficiency of the processing. The other great benefit to using BetterLegal.com is they refer you to other sites after you have filed which may be helpful in starting your business.