Great transaction as usual from my local Unity. Danny was very helpful and efficient.

SHOCKING, NON-EXISTING CUSTOMER SERVICE !!! DO NOT USE THEM !! I will not list all the issues that I have had with Unity Automotive as it will be a really long read. So here is the condensed version. I purchased a vehicle from Unity back in April 2021 and the problems started as soon as got back home. Since then I have had problems with the vehicle not starting at all (eventually repaired after I contacted the supplier/manufacturer myself). Every time I contact unity (even the web assistant who told me they would get back to a week ago and I've still heard nothing) there is either no reply, he's on the phone, not at his desk, they are too busy etc.etc. or fobbed off to someone else in another department and then eventually told someone will ring me back'!! No one gets back !!!! My vehicle had to get repaired as it wouldn't start last September. After the usual 'I will ring you back when it's ready' I eventually contacted the supplier/manufacturer myself to try and get it fixed 3 weeks later. I eventually got the vehicle back after a month and and at least 15 phone calls to Unity WHO WERE OF NO HELP whatsoever. Just 'I'll ring you back'... then nothing. Last week the vehicle again failed to start and after contacting Unity again had all the usual stuff above. I contacted the supplier/manufacturer myself and pleaded with them to help with the problems I am having with Unity. Their reply was 'someone from Unity will contact you. Well surprise, surprise no one has. My vehicle is my livelihood and without it I cannot work, after losing a lot of money (hundreds of pounds) the last time the vehicle was in repair) I am now still sat at home, a week after first contacting Unity, without any income at the busiest time of the year, unable to work, and again losing money with no one helping me to sort this situation out...... ! I must warn everybody out there thinking of purchasing a vehicle from Unity that as soon as you drive off the forecourt your nightmare could only just begin......unfortunately for me I'm still in it !!! P.S I will update if anything happens, but in the mean time I shall be writing more reviews about my issues with Unity, sending out links to this one and contacting the Motor Ombudsman. PPS By the way, it was a brand new vehicle !!

After service I had to repeatedly chase for the inspection report. Warning notice re brakes came on soon after. Inspection report said pads needed replacing. Tried repeatedly to get response from service manager and used web 'chat option. Still no contact received. Customer service is rubbish. Pity as I like Alfa

Terrible Balsall Common Paid deposit 3 months ago for brand new car … and you delivered the wrong car, no apology … no help … no car … and trying to blame me!!, even though the paper work shows it’s clearly your fault! Service has been horrible .. I’ll take my £35k elsewhere, always give negative feedback and go somewhere reputable… unity … I do hope you contact me.

Me & my husband came here to have a look for a new car as it was time for a change.. Will came to see if we needed help no pressure left us to have a look round. Found one we like he sorted everything out for us made it very easy no pressure very friendly would definitely use them again thanks Will for your help 😀 Mr & Mrs Silk

Kevin has been super helpful in dealing with my car, fantastic service would definitely recommend!

Oxford garage, I called and asked if they would sort out my paint bubbling on my bonnet, so they booked me in and when I got there the guy was very unhelpful trying to make out my pristine car had been in an accident and the bonnet was resprayed (I work with classic cars and I know rubbish when I hear it). He said he would get quotes for me and let me know if Jeep will do it under warranty, we’ll that was 6 weeks ago now and when I email to chase up they are ignoring me. Pathetic if you don’t want to do the job have the balls to tell me straight out. No contact is rubbish customer service.

Coventry Review has been revised to 5 stars, all the issues have been resolved in a satisfactory manner, service this time was on point and customer focused.

We today picked up our new cars from Unity Tredington, amazing service from Danny and Phil, friendly, helpful and knowledgeable. Would recommend this dealer hands down, they really know how to treat their customers.

I bought a Volvo from these guys in November last year. It was registered as exported to Ireland so impossible to register and tax. It was clamped and Unity took it back while they tried unsuccessfully to resolve the situation. I was without a car or my money for 16 weeks. Left out of pocket and massively inconvenienced. I would be very careful before entering into any transaction with this business. Very poor indeed.

Matt/Jonny and the team at Unity Oxford were superb from start to finish. They listened to my needs and preferences, then found me a car to suit and in budget... All in a matter of a couple of days! The car is exactly perfect, the service was second to none, so thanks Unity. Highly recommend this dealer.

This was the first time i have brought a car from unity coventry.as i was concerned about going to the dealership because of covid Jack Key arranged a virtual viewing, answered any questions, emailed me all documents. jack could not have been more helpful.Every time i rang them the young lady on the telephone was very pleasant as well, which does make a differance. GREAT SERVICE.

This is my second car brought from unity Coventry. The service I received was excellent I must recommend this company for service and customer service even if you have a problem they will sort out any issues right away . The staff are exceptional when dealing with them from service to sales to parts all excellent. I would like to mention Jack Keys for his service to company they all deserve 5 star rating from me. A very satisfied customer who will be recommending unity Coventry in the future. Many thanks R Allden

Had my jeep booked in for 2nd year service today at unity balsall common! Jeep affiliated service garage, use genuine Jeep mopar parts etc! What a friendly bunch, and so helpful.. great service and clean car after... especially when it was half the price of Johnson’s fancy new garage in Solihull which is nearer to where I live!! Certainly won’t be using them ever!! How can you possibly charge £200 more for the same service !! Well done Unity will definitely use you for any problems if I get any !! And future services. Keep up your friendliness it goes a long way. And by the way you have great coffee options! Thanks!

An absolutely wonderful experience buying my new MG ZS EV from Jack Key at Unity Automotive. Just when I needed a speedy transaction, I went from initial enquiry to delivery in seven days. Both the car and service were magnificent; the deal, outstanding! Well done Unity Automotive; even during COVID-19 lockdown, your service was exemplary.

I would like to thank Jack for the service in the last week it was second to none it was a pleasure to deal with unity after the dire service from mg dealer in Birmingham Many Thanks

I recently bought a ssangyong musso sarecen in red. Considering I didn't really want a red one. I absolutely love it. Red hard top fitted. Looks great vehicle performs brilliant on any road. Went up the lake district. Good to see farmers buying them. That tells me they are value for money I would not hesitate to suggest people try the brand. Thankyou for a great truck

Booked my Isuzu Rodeo mechanical and electrical repairs brilliant service from the team at Unity Motors Berkswell near Coventry. From reception to collection within 24 hours work completed . Have mention Bradley and Scott thanks guy's. Recommend this garage to any one

Booked an appointment with Matt at Balsall Common MG to test drive a vehicle, I arrived on time and waited 20 minutes, I was not even given a courtesy, sorry my other appointment is running over. 2 other sales personnel told him I was waiting. I gave up and left. I would not recommend this dealership to anyone. Maybe some customer training would be more appropriate for this person!

Popped in on my way home tonight as a warning light came on and wasn't sure what it was. They sales guys and the mechanic Olly at kidlington where great ,really helpful got my car sorted straight away. Always happy to help . I never worry with my jeep as they always take good care of it. Emma Thompson