Agence d'heraklion : A éviter absolument, soit disant attend avec la voiture à l'aéroport mais ce n'est pas vraiment le cas. Personne a l'heure du rdv, obligé d'appeler la plateforme. Le jeune envoyé au casse pipe par le loueur arrive avec plus d'une demi-heure en retard et regarde avec insistance nos valises. Pour cause, le véhicule n'est pas celui que j'ai réservé, il s'agit d'une 208 (categorie petite) alors que j'avais réservé une Fiat Tipo (catégorie moyenne). La Fiat aurait été donné 2 h avant !!! Seule la 208 est disponible. On est 4 adultes avec 2 valises de 20kg et 2 valises cabine. Le gars joue à Tétris avec les 2 valises de 20kg avant d'admettre que ça ne rentrera jamais dans le coffre. Seul proposition faire livrer mes valises à mon hôtel et au retour je fais comment ? Un geste commercial après demande, 10% de rabais, ce qui fais 50 € pour faire 2 x 150 km avec les valises sur les genoux. Zéro excuses, un vrai manque de respect (pour être poli). En appelant aussitôt Discovercars, j'ai réussi à me faire rembourser l'acompte mais louer une voiture moyenne le jour même chez un autre loueur m'a coûté 350 € de plus que lors de la réservation 6 mois avant. DRIVE365 PLUS JAMAIS !!!!

Good Experience

À éviter !! Il profite d’avoir des voiture déjà abîmé pour facturer au client des défauts qui était déjà présent. Comment aurais-je pu voir qu’il y avait un choc sur le véhicule en dessous du par choc en récupérant le véhicule à 22PM ?! Le personnel d’accueil accueillant mais ne sachant pas quelle décision prendre.

Drive 365 were very responsive and accomodating to our small changes on the rental like early return. The car was great a good size with apple car play and ver clean and tidy. I would rent from them again.

One of the worst car rental I ever tried. We had to pay a fine of 40eur just because we arrived after 10pm (due to the delay of our flight, so we couldn't avoid that). Plus at arrival they didn't want to give me the car I've chosen but they wanted to give me another one, pretending it was the same category. Awful service.

Lors de la location, une voiture m’est rentrée dedans par l’arrière. Le conducteur n’a pas freiné à temps. Je n’étais pas responsable de l’accident. Làssurance de l’autre conducteur va rembourser Drive 365, mais ce dernier a gardé ma caution de 900€ et refuse de me la rendre. Ils seront donc payés deux fois. Je n’arrive pas à récupérer ma caution.

Perfect, thanks a lot! Very good service, very nice and new car!

Ottimo esperienza, puntuali e precisi, consigliato

Avoid renting a car from this company. They charged us for damages caused by previous renters and added hidden fees. The insurance they offer is completely worthless. We also had to wait 45 minutes to pick up the car, and they blamed us for the flight delay. This is a scam.

Good company, quick check in and Angelo was great Thank you

I would have given it 1 star if it wasn’t for the youg man checking us in and out who was nice to deal with. Unfortunately the rest of the experience not so great, About 24 hour before our rental started we were told that our car was unavailable and had no other suitable car, this was extremely frustrating as we couldn’t cancel and find another suitable car with another provider, we had a family of 5 and and we were supplied with a peugeot 208, which was a very tight squeeze. We werent really offered any good prices as we were stuck with this rental and struggled to actually enjoy crete as we couldn’t travel comfortably. I would stay clear from this rental company, reading other reviews there seems to be a pattern of cars not being available and referring to the Peugeot 208, i felt a little cheated.

Very friendly! Great service. Smooth pick up and check out

I had reserve a car in april and they contacted me 3 days before saying that due an accident the car was not available. They offered me a car of a lower categorie asking for an higher prize. After my complaints they reduce the prize. Then they arrived late at the pick on and one child seat was missing. I had to wait almost one hour to get car ready to leave.

Nach etwas Wartezeit am Flughafen bekam ich ein sehr schönes sauberes und relativ neues Auto einen Peugeot 208 mit nur 7000 km. Der Angestellte der Autovermietung war freundlich und korrekt und hat mich bei Abgabe des PKW zur Busstation gefahren. Es gab keine Probleme und keine versteckte Versicherung ich kann die Firma absolut empfehlen.

I don't know where to start with complaints regarding this unprofessional agency. I made a reservation a month ago and made the pre-payment of the small amount as it was defined and got the confirmation from the rental agency. Within the confirmation, it was defined the meet-up time and place and even mentioned to be there on time so they don't wait for us. So we were there even earlier and waited for 30 min and nobody came. So I asked one of the reps from the other agency to call them and check what was going on. She called them and said they would call me back. They called and told me there was no car for me, they were sorry, that it was only a reservation via Discover Cars and they could find maybe a car from another agency but of course, I would be overcharged for the price of that other car. Of course, I was furious and started complaining immediately by requesting a car and mentioning that I would not pay more than it was agreed in the confirmation. Then one of their reps came and told me they had a car for me but it was a minivan. I accepted at the end because I was hopeless, been there for 2 hours listening to them how they were sorry and there was no car for me. I took the minivan, luckily, I stayed at Kissamos where there was enough space to park but I am wondering what would happen if I stayed at Chania where you don't have space to park even a bike. TO SUM UP: - If you want to waste one of your vacation days, rent from this agency. - The questions that pop up: * Why does the reservation exist if they could tell you they don't have your car? * What does the confirmation mean in that case? * Who is controlling this kind of agency? * Why has nobody informed me before that they don't have my car? * Why did they leave me to wait 30 minutes, and God knows how long if I didn't make a call? Alert!!! On their site, it refers to up to 30 days to return the deposit but in real life, they claim 30 business days. When I asked why there was a discrepancy between the site and what they claimed, I never received an answer. SCAM SCAM SCAM!!!!!!!

We just rentes a car for two weeks in Heraklion. Excellent service, met us at the airport upon our arrival even if our flight was delayed. Smart and fast check-in at the airport, even though they don’t have an airport desk. The car was excellent (brand new Peugeot 208)! Especially if compared with other fares for other companies, this was great value for money (and this was our third time in Crete). Angel, who welcomed us, was extremely polite and professional. Also during check out, everything was fast and smooth.

Excellent all the way... We Had a 2 week hire organised. Ibgog a what's app g SMS on arrivals.. Easy to pick up car & a great car... On return we were going to be 2hrs earlyer to the airport than we ordernised. Not a problem quick response on what's app.. easy drop off.. All round a great deal & great company... I look forward to using again...

Very efficient and easy to use. The car was great.

Car was available on time and we extended the renting period for a reasonable price. The only thing i can complain is that the admin fee they charged to pay our parking fine was 100% of the fine, seemed a bit too much but ok, the service was great and the guide gave good tips, like where to easily park in heralion

Very bad experience with drive365 at Heraklion Airport, Crete! Our flight was delayed and we could not contact the rental company because we were allready on the plane! So no car upon arrival and a very unfriendly man telling us our car was gone! I had given my flightnumber when I made the reservation, so if they wanted they could have checked! I lost €58 reservation cost because of this! That wasn't a nice start of our holidays!